by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so that you can work in your preferred application. Segment and Group your MailChimp subscribers based on SugarCRM data so you can market to the right people at the right time. Fully compatible with all versions and editions of Sugar and SuiteCRM.

Free 30 day trial
Try it Now

#4065 - Synchro Sugar - MailChimp not done anymore

Closed Bug? created by sgreze 2 years ago

Hello,

For one of my client, the Sugar to MailChimp synchronization seems to not run anymore.
Sugar version is 8.0.1 Enterprise and SugarCHimp version is 8.0.0d Professionnal
The health page looks good, the schedulers are running (status=done, resolution=success), nothing particular in the logs.

As an example, one of the list is 8194 contacts in MailChimp for 15378 in the corresponding Sugar TargetList. When I add a new target in the list manually in Sugar, I don't see this contacts in MailChimp after the synchro has run. If I manually queue a Re-sync of this list through the Health Status page, I see then the new contact in MailChimp.

Why do we have to manually requeue each list?

Kind Regards,

Sylvain

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Hi Sylvain,

    Thanks for reaching out. We've made some fixes to more recent versions of SugarChimp to the scheduler. Can you update to the newest version and try the process again to see if data is syncing as expected? Information on updating can be found here: https://fanaticallabs.zendesk.com/hc/en-us/articles/360004608392-Update-to-the-latest-version-of-SugarChimp

    If that doesn't work, can you navigate to the Health Status page and then change the URL from "/health-status" to "/adminbatches". Click through a few of those recent batches and see if any are showing with errors. If so, download them and send them along so I can take a closer look? You can send them to mailchimp@fanaticallabs.com.

    Thanks for your help in troubleshooting.

    Best,
    Heidi

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...
Rating
Rating
  • "Support was fantastic. Great bit of programming and we will be using it for the foreseeable future."

    Read More Reviews

Keep up to date on the latest additions

We'll send you an email every month with handpicked add-ons, reviews, tricks and tips. Don't worry, we hate spam as much as you do.