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#3911 - Upgrade SugarChimp from version 7.5.5a to 8.1.1

Closed Installation created by GDT Technology Verified Purchase 6 months ago

Hi team,

Good day.
We are in the mid of upgrading our SugarChimp from version 7.5.5a to latest version 8.1.1.
There's no error during the upgrade, and the logs as follows:


Installing administration extension
Installing Language Packs
Rebuilding Language...en_us
Installing layoutdefs extension
Installing scheduledefs extension
Installing vardefs extension
Rebuilding ActionViewMap...
Rebuilding ActionFileMap...
Rebuilding ActionReMap...
Rebuilding Administration...
Rebuilding Dependencies...
Rebuilding EntryPointRegistry...
Rebuilding Extensions...
Rebuilding FileAccessControlMap...
Rebuilding Layoutdefs...
Rebuilding GlobalLinks...
Rebuilding LogicHooks...
Rebuilding TinyMCE...
Rebuilding Menus...
Rebuilding Include...
Rebuilding ScheduledTasks...
Rebuilding ScheduledTasks...
Rebuilding UserPage...
Rebuilding Utils...
Rebuilding Vardefs...
Rebuilding JSGroupings...
Rebuilding WirelessModuleRegistry...
Rebuilding WirelessLayoutdefs...
Rebuilding TableDictionary...
Rebuilding metadata for clients...
Rebuilding Console...
Rebuilding Platforms...
Installing Images
Installing Relationships
Rebuilding Vardefs...
Rebuilding Layoutdefs...
Rebuilding TableDictionary...
Installing Bean : SugarChimp
Installing Bean : SugarChimpMC
Installing Bean : SugarChimpMCBackup
Installing Bean : SugarChimpSugarBackup
Installing Bean : SugarChimpBackupQueue
Installing Bean : SugarChimpMCPeople
Installing Bean : SugarChimpLock
Installing Bean : SugarChimpOptoutTracker
Installing Bean : SugarChimpMCList
Installing Bean : SugarChimpMCCleanedEmail
Installing Bean : SugarChimpMCCampaign
Installing Bean : SmartList
Installing Bean : SmartListQueue
Installing Bean : SugarChimpBatches
Installing Bean : SugarChimpMCActivity
Installing Bean : SugarChimpActivity
Including: cache/upgrades/temp/j27Por/scripts/post_install.php
Please be patient as the installer finishes.

You will be automatically redirected once it has completed.
Updating module Contacts view recordview with custom fields.
mailchimp_rating_c already added to Contacts recordview View. Not adding again.

Updating module Leads view recordview with custom fields.
mailchimp_rating_c already added to Leads recordview View. Not adding again.

Updating module Prospects view recordview with custom fields.
mailchimp_rating_c already added to Prospects recordview View. Not adding again.

Updating module ProspectLists view recordview with custom fields.
mailchimp_list_name_c already added to ProspectLists recordview View. Not adding again.
mailchimp_default_module_c already added to ProspectLists recordview View. Not adding again.

Redirecting to the license validation page. If you are not automatically redirected in a few seconds, go to Admin > SugarChimp License Configuration to complete the setup process.
Module Installed Successfully


We manually go to the License Configuration screen as we are not being re-direct automatically.

As per process to check License Configuration, it failed to validate to our license key.

Checked and confirmed we have a valid Subscription.

Can you please advice on this.

Kindly let me know if you require any other information.

Thank you.

Kind regards,
GDT Technology

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    6 months ago

    Hello Jane,

    I'm glad to hear you're in the upgrade process, and hope we can get it resolved quickly for you. We have changed quite a bit since 7.5.5, including our licensing and setup pages. I can see now that you've got a positive license ping on the new SugarChimp 8.1.1 showing in your Sugar8 instance. Is it working now?

    If not, let's check the simple fixes first:

    -Can you go to Admin > Repair > Quick Repair and Rebuild. Run that and execute any queries that show up on the bottom. From there, see if you can get to the SugarChimp Configuration and validate again.

    If not,

    -I see you The .zip file that you installed to Sugar, what does it end in (ex. "-Sugar7.zip","-SuiteCRM.zip")? Do they match?

    If they match,

    -Can you send over a screenshot of your Admin > Module Loader page where SugarChimp is? You can email us at support@sugarchimp.com.

    We will get it fixed up for you.

    Thanks,
    Jon

  2. shaunmccauley member avatar

    GDT Technology Verified Purchase

    6 months ago

    Hi Jon,

    Good day.
    Many thanks for the information.
    Kindly refer to our reply below:

    I can see now that you've got a positive license ping on the new SugarChimp 8.1.1 showing in your Sugar8 instance. Is it working now?
    GDT Technology: No, we still failed to validate our License Key

    If not, let's check the simple fixes first:

    -Can you go to Admin > Repair > Quick Repair and Rebuild. Run that and execute any queries that show up on the bottom. From there, see if you can get to the SugarChimp Configuration and validate again.
    GDT Technology: We have performed the Quick Repair and Rebuild but still Failed to validate our License Key.

    If not,

    -I see you The .zip file that you installed to Sugar, what does it end in (ex. "-Sugar7.zip","-SuiteCRM.zip")? Do they match?
    GDT Technology: We installed zip file – SugarChimp-8.1.1-for-Sugar8.zip.

    If they match,

    -Can you send over a screenshot of your Admin > Module Loader page where SugarChimp is?
    GDT Technology: We will send the screenshot to the email provided.

    Thank you.

    Kind regards,
    GDT Technology

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    6 months ago

    Hello again,

    I have received your screenshot and everything indeed looks good on the installation there. Can you send over a few more pieces of diagnostics to see if we can narrow down what the issue could be:
    1. Right click on your browser, go to inspect. Switch to the Console tab, and then paste:


    SUGAR.App.api.call('CREATE',SUGAR.App.api.buildURL('SugarChimp/setting/logger/debug'),{},{});


    1. Go to Admin > SugarChimp Configuration > Step 2. Delete the current license key, and put this in: 5fa58c5740846d4619b062ef28a868ab
    2. Try to validate that license key (It is a demo key and will disable in a few days)
    3. Put your license key back in and try to validate.
    4. Send a screenshot of the license page via email.
    5. Also send over the diagnostic file from Admin > Diagnostic Tools > Execute Diagnostic. We really just need the sugarcrm.log file.

    Something here should give us a better clue.

    Thanks,
    Jon

  4. shaunmccauley member avatar

    GDT Technology Verified Purchase

    6 months ago

    Hi Jon,

    Good day.
    May I know if there's any update on this?

    I've replied to your email with the information and screen shot on 10 Oct 2018.

    Kindly let me know if you need me to forward the email again.

    Thank you.

    Kind regards,
    GDT Technology

  5. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    6 months ago

    Hello there,

    I apologize for the delay in response here. For whatever reason I did not receive your second response with screenshots on our ticketing system. I was able to find your email and figure out what is probably going on.

    Did this SugarChimp upgrade correspond with a large SugarCRM upgrade for you? SugarChimp is showing in Sugar6 bwc mode. This could have happened either because the Sugar6 version was accidentally installed, or because your Sugar instance was originally on Sugar6 when SugarChimp was installed.

    Either way, we need to get our SugarChimp updated to be in non-bwc mode. To do that, we have a unique package to install alongside your SugarChimp: https://www.dropbox.com/s/024n3caxxa7yktu/sugarchimpforceupgrade.zip?dl=0

    Download and install that new package into Module Loader. Once complete, run an Admin > Repair > Quick Repair and Rebuild.

    This update should change your admin page to show the correct menu options. There should no longer be a license configuration option, but rather 'SugarChimp Configuration'. Inside there, you should be able to set your license key up on Step 2. Does that get you what you need? If not, we may need to re-install SugarChimp for Sugar8 as it looks like the Sugar6 version would be installed.

    Let me know what you find.

    Thanks,
    Jon

    • shaunmccauley member avatar

      GDT Technology Verified Purchase

      6 months ago

      Hi Jon,

      Good day.
      Many thanks for the information.
      I have downloaded the zip file and continue with the upgrade.

      Encountered the following error when try to upload the zip file via Module Loader.

      sugarchimp case 3911 as at 16 Oct 2018 a.png

      Thank you.

      Kind regards,
      GDT Technology

  6. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    6 months ago

    We've managed to run into every issue possible at this point! Here is a new link to download the package compatible with Sugar8:https://www.dropbox.com/s/flztjlhzief46ze/sugarchimpforceupgrade.zip?dl=0

    Let me know how that one goes.

    Thanks!
    Jon

    • shaunmccauley member avatar

      GDT Technology Verified Purchase

      6 months ago

      Hi Jon,

      Good day.
      Many thanks for the new zip file.
      Will try install with the new file and let you know if there is any other update/information.

      Thank you.

      Kind regards,
      GDT Technology

    • shaunmccauley member avatar

      GDT Technology Verified Purchase

      6 months ago

      Hi Jon,

      Good day.
      Installation okay with the new file provided.
      We are doing more testing and health check to ensure all working okay.

      Will let you if there is any other update/information.

      Also, may I know is there any database changes in the upgrade from 7.5.5a to 8.1.1a?

      Thank you.

      Kind regards,
      GDT Technology

  7. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    6 months ago

    Hello,

    Yes there are some database changes on these updates, so we recommend doing a Quick Repair and Rebuild once the installation completes. From there, everything should work as expected.

    Let me know if you have any other questions.

    Thanks!
    Jon

  8. shaunmccauley member avatar

    GDT Technology Verified Purchase

    5 months ago

    Hello there,

    This email is in response to Case#2113: Upgrade SugarChimp from version 7.5.5a to 8.1.1

    We haven't heard from you regarding the issue in a few days. To help jog your memory, here is the last comment on the ticket:

    ---

    Jon Sheppard, Oct 18, 11:12 COT

    Hello,

    Yes there are some database changes on these updates, so we recommend doing a Quick Repair and Rebuild once the installation completes. From there, everything should work as expected.

    Let me know if you have any other questions.

    Thanks!

    Jon

    Let me know how I can help.

    Thanks,
    Jon
    Fanatical Labs Support

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