by Fanatical Labs

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#1843 - SugarChimp preventing use of record view from a list view on 2 sugar modules.

Closed Bug? created by amy1 6 years ago

Hi. We have had Sugar Chimp installed for a number of months now. Yesterday, we could not navigate to a record from list view from two of the modules on Sugar. Having spoken with our support team, they told us that once they deactivated the Sugar Chimp module, we could access the records from list view and they have asked to me query this with you guys.

Hope to hear from you soon.

Many Thanks

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    6 years ago

    Hi Amy, thanks for reaching out and sorry for the issue.

    I'm going to reach out via email to get more details. We should be able to get this resolved soon.

    Thanks!

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    6 years ago

    Hey Amy,

    We have been unable to reach you via email over the last couple of weeks. Do you have an updated email address that is not on file with SugarOutfitters that we can reach you at? Here is what we have sent via email:

    We take situations such as these very serious, and do not ever want to hinder you from being as productive as possible. The issue with SugarChimp keeping you from selecting records from your list views is definitely unique. We have not been able to duplicate that on our side. If we could get some further information or screenshots from you that would greatly assist us in figuring out how or why SugarChimp could keep that from happening. Let me know if there is a time that we could try and meet so you could show me where SugarChimp was causing the issues. Thanks for your time, we only want to help keep you as productive as possible!

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    6 years ago

    I'm going to go ahead and close this case out for now. You are always welcome to start a new case if you run into any issues in the future! Thanks.

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  • "We do a lot of highly-segmented outbound marketing and SugarChimp is exactly what we needed. The list and field syncing are great, and it allows us to do more sophisticated campaigns that exactly target certain Lead profiles in Sugar. The SugarChimp team is also really great, and they are totally committed to our success."

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