#1123 - SugarChimp scheduler is not running afterward
I managed to import target list from SugarCRM to MailChimp for one time only. After that, all the list seems to be pending and cannot be executed.
The scheduler setting does not seems to have problem. And the status is healthy from the dashboard in SugarCRM.
I approached SugarCRM support team, the following is the replies from the team. I do not understand why such thing could resolved.
Please advise accordingly. If there is no solution to this, we should not be continuing the subscription.
Replies from SugarCRM support team:
SugarChimp scheduler having issues. Crone is not completed properly. This is affecting existing scheduler. Because of this, Other cron Job is also in queue.
We decide to disable this scheduler, Because it is impacting other scheduler.
In SugarCRM we have 10+ scheduler. Scheduler is a PHP script that run on a configured time. It means Currently there is more then 10+ PHP script configured. Server run scripts one by one. After completing one script it run another script. In Case, One script have issue, So either it fails or it will be in infinite loop. (Based on how you write the code). In Case it is infinite loop or job is is not completing, the status of scheduler is "In Progress". If One Job Stuck (In Progress) other Job will be "In queue". Thus other job will not run.
What we experience in SugarChimp is It Stuck on some point and that cause other Job to be stuck as well. That's why we Make it Disable. So that other scheduler(script) can run.
You mention to configure * * * * * cd ; php -f cron.php > /dev/null 2>&1
This is the first thing we configured when we create a sugar Instance. Because of this other scheduler is working.