#1557 - Not able to make Outbound Call and Inbound Call
I have installed RT Telephony plugin in SugarCRM Community edition and I am facing the following issues
1.Outbound Call-When I click on the click to dial button I am getting the popup with the message "Wait!Establishing Connection" and it is not going to ready state
and when I go to the detail view of contacts I am getting the alert message "Twilio Library is not loaded Reload Page or Contact Network Administrator"
2.Inbound Call-When I dialed the twilio number,it is saying all agents are busy
How the plugin determine the agent availability?
I have created the extension 100 for the admin user,and the call is not connecting to the admin user