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• Not able to make Outbound Call and Inbound Call

  Support September 15th, 2015 @ 3:11 pm
  

  Hi Support,

  Thanks for your reply.

  Right now I am not able to see the list of available agents in the popup to transfer the call,right now two users are logged in and it should show the other user so that I can transfer the call which is not happening now.

  Can you pls check this also

  Awaiting reply, Roshan Issac

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• Not able to make Outbound Call and Inbound Call

  Support September 15th, 2015 @ 7:18 am
  

  Hi,

  You can check with the same credentials now.

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• Not able to make Outbound Call and Inbound Call

  Support September 15th, 2015 @ 5:37 am
  

  Dear Support,

  Request your immediate assistance regarding the above issues.

  Regards, Roshan Issac

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• Not able to make Outbound Call and Inbound Call

  Support September 11th, 2015 @ 1:40 pm
  

  Dear Support,

  Thanks,Outbound Calls are working and right now I am facing the below issues,

  1.When an existing customer/contact calls his/her name is not displaying in the popup,Now it is coming as "Unknown Contact" for both New contact as well as for existing contacts.

  2.When I transfer/forward the call to the next agent from the popup ,call is getting disconnected .

  3.Sometimes call itself is connecting to the twilio number

  Please Help!

  Regards,

  Roshan Issac

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• Not able to make Outbound Call and Inbound Call

  Support September 3rd, 2015 @ 5:47 am
  

  Hi Support,

  Thanks!

  I re-entered the twilio token and now I am able to make incoming calls and the call is routing to the agent,I made some test calls from my skype to the twilio numbers.

  1.I want to know how the agent can set his availability if he wanted to go for a break.?

  2.In geographic location India is enabled and I have set Default country code to +91 and I made an outbound call but still call is not connecting to the contact I can hear some ringing sound and after sometime it is getting disconnected and in the popup it is showing as dialed and sometimes I have noticed that if I enabled "Extensions" in the IVR Settings while making outbound calls also it is going to IVR.

  Please find he URL of the instance

  http://54.254.160.240/simplecrmtwilio/demo/crmce

  Credentials: Username-rttelephony Password-Telephony@123

  Twilio Details

  Username- accounting@simplecrm.com.sg Password- !SimpleCRM@2015#

  Thanks,

  Roshan Issac

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• Not able to make Outbound Call and Inbound Call

  Support September 1st, 2015 @ 2:38 pm
  

  Hi Support,

  1.I followed the steps and changed my network also and now I am not getting the alert message but in the outbound call popup it is showing "Wait!Establishing Connection" and it is not going to ready state

  We are using US Twilio numbers and trying to dial indian mobile numbers,do we need to add +91 as the prefix for the numbers stored in the CRM phone fields?

  2.For Inbound,the URLs are configured correctly and the user extension is 100 ,I made the user as an operator and in the IVR I dialed the digit to connect to the operator and the call is not going ,its getting hanged up

  Awaiting your reply,

  Roshan Issac

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