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SugarPrint enables printing to PDF / XLS export of any: List view, Detail view and Calendar view in SuiteCRM and SugarCRM Community Edition. SugarPrint makes exporting basic or advanced Search Results to PDF or Excel a one-click process.

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#2827 - Incorrect installation

Open Installation created by dmitrychichkalenko Verified Purchase 2 years ago

Hello
SuiteCRM 7.7.9 (Windows, Appache, MsSQL 2008)
SugarPrint 1.39

Have several problems:
1) After installation of the module it still hanging on in "load module" part of the Module Loader, not in "Installed modules" (installation seems to be executed correctly)
2) When signing in with English language pack buttons appear empty, but with Russian language pack everything ok
3) During Repair&Rebuild Suite finds mismatch with database, script which offers Suite doesn't fix the differences

  1. dmitrychichkalenko member avatar

    dmitrychichkalenko Verified Purchase

    2 years ago

    ![![sugar_print_1.jpg](https://www.sugaroutfitters.com/assets/img/support/sugarprint/cb1c2d6d3071a5c5d6482b2928ff0efe/sugar_print_3.jpg "sugar_print_3.jpg")](https://www.sugaroutfitters.com/assets/img/support/sugarprint/cb1c2d6d3071a5c5d6482b2928ff0efe/sugar_print_2.jpg "sugar_print_2.jpg")

  2. dmitrychichkalenko member avatar

    dmitrychichkalenko Verified Purchase

    2 years ago

    sugar_print_2.jpg

  3. dmitrychichkalenko member avatar

    dmitrychichkalenko Verified Purchase

    2 years ago

    sugar_print_3.jpg

  4. marcomm member avatar

    Sugar-project Provider Affiliate

    2 years ago

    Hi Dmitry,
    in order to let us investigate the issues, can you send me by email (alberto@sugar-project.com) credentials of a temporary account of your CRM?
    Best regards,
    Alberto

  5. dmitrychichkalenko member avatar

    dmitrychichkalenko Verified Purchase

    2 years ago

    Hi Alberto,
    Thanks for quick response. Unfortunately I can't - we have local self-hosted instance and I am not allowed to provide outside access.
    Do we have other options?

  6. marcomm member avatar

    Sugar-project Provider Affiliate

    2 years ago

    Hi Dmitry,
    as regards the empy buttons, they depend on file system permission issues.
    The cache directory permission have to be 775 for the folders and 664 for the files.

    Hereafter are the shell commands (you need to be in the CRM root) to set the correct permissions (in a Linux environment).
        find cache -type d -exec chmod 775 {} \;
        find custom -type d -exec chmod 775 {} \;
        find modules -type d -exec chmod 775 {} \;
        find data -type d -exec chmod 775 {} \;

    find cache -type f -exec chmod 664 {} \;
    find custom -type f -exec chmod 664 {} \;
    find modules -type f -exec chmod 664 {} \;
    find data -type f -exec chmod 664 {} \;
    

    In addition, these are the settings that usually work in the config.php file (the values replace the default ones).
         'default_permissions' =>                        
         array (
            'dir_mode' => 493,
            'file_mode' => 420,
            'user' => '',
            'group' => '',
         ),

    Best regards,
    Alberto

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