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Display Namedmitrychichkalenko
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Member SinceJanuary 14, 2016
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Last SeenSeptember 18, 2017
dmitrychichkalenko does not have any add-ons for sale.
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Support January 26, 2017 @ 02:25 pm
Hi Alberto, Thanks for quick response. Unfortunately I can't - we have local self-hosted instance and I am not allowed to provide outside access. Do we have other options?
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Support August 29, 2016 @ 08:32 am
my fault, I found in previous cases that I need to repair roles - now works
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Support August 29, 2016 @ 08:02 am
Nothing helped (( Decided to move on to new instance. However, on new instance found another bug - in role management I don't see create column. Need help.
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Support August 17, 2016 @ 04:21 pm
Upgrading our current instance from 7.6.6 to 7.7.0 didn't help. But when we cloned server and made fresh suitecrm install everything worked fine. We can go with fresh install, but we will need to transfer all customisations along with huge database.
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Support August 17, 2016 @ 04:10 pm
When server corrupted last time I checked suitecrm.log and there were nothing about installation, last record was hours before installation. Right after installation I made a PrintScreen of SuiteCRM page, maybe it will give you some additional info (sorry for language). Refreshing page from this stage gives 500 error
https://drive.google.com/file/d/0ByhPBtxshrRfYTNqQzhTQlJFS2c/view?pref=2&pli=1
As you suggested, I will check php and apache logs.
Thank you
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Support August 17, 2016 @ 03:48 pm
I even don't know where to look for, please give me a hint
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Support August 17, 2016 @ 08:49 am
Unfortunately script didn't help When I install clean version of SuiteCRM on the same server everythnig is fine. It seems that the problem with customisations, any tips what to try now?
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Support August 16, 2016 @ 07:56 am
Could you provide some info on where to check file permissions?
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Support August 15, 2016 @ 10:16 am
Thanks for response
I saw that your product wasn't tested on SuiteCRM, however I found information about compatability in case #1069
https://www.sugaroutfitters.com/support/SynoFieldMask/1069
Is this about old version? Could you provide it to me?
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Support August 15, 2016 @ 09:04 am
upd
On testing instance of Suite 7.7.0 installation went fine and I was redirected to license validation page, however when I tried to validate key I got a message "SugarOutfitters_API::call(): Unable to validate the license key. Please configure the firewall to allow requests to https://www.sugaroutfitters.com/api/v1/key/validate and make sure that SSL certs are up to date on the server."
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](https://www.sugaroutfitters.com/assets/img/support/sugarprint/cb1c2d6d3071a5c5d6482b2928ff0efe/sugar_print_2.jpg "sugar_print_2.jpg")](https://www.sugaroutfitters.com/assets/img/support/sugarprint/cb1c2d6d3071a5c5d6482b2928ff0efe/sugar_print_1.jpg "sugar_print_1.jpg")
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6.5.20
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