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• Incorrect installation

  Support January 26th, 2017 @ 2:25 pm
  

  Hi Alberto,
  Thanks for quick response. Unfortunately I can't - we have local self-hosted instance and I am not allowed to provide outside access.
  Do we have other options?

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• Incorrect installation

  Support January 26th, 2017 @ 12:33 pm
  

  

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• Incorrect installation

  Support January 26th, 2017 @ 12:33 pm
  

  

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• Incorrect installation

  Support January 26th, 2017 @ 12:33 pm
  

  

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• Upgrading to full version

  Support August 29th, 2016 @ 5:33 pm
  

  At least for now, thanks. You can close the case

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• Upgrading to full version

  Support August 29th, 2016 @ 8:32 am
  

  my fault, I found in previous cases that I need to repair roles - now works

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• Upgrading to full version

  Support August 29th, 2016 @ 8:02 am
  

  Nothing helped (( Decided to move on to new instance. However, on new instance found another bug - in role management I don't see create column. Need help.

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• Upgrading to full version

  Support August 17th, 2016 @ 4:21 pm
  

  Upgrading our current instance from 7.6.6 to 7.7.0 didn't help.
  But when we cloned server and made fresh suitecrm install everything worked fine.
  We can go with fresh install, but we will need to transfer all customisations along with huge database.

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• Upgrading to full version

  Support August 17th, 2016 @ 4:10 pm
  

  When server corrupted last time I checked suitecrm.log and there were nothing about installation, last record was hours before installation.
  Right after installation I made a PrintScreen of SuiteCRM page, maybe it will give you some additional info (sorry for language). Refreshing page from this stage gives 500 error

  https://drive.google.com/file/d/0ByhPBtxshrRfYTNqQzhTQlJFS2c/view?pref=2&pli=1

  As you suggested, I will check php and apache logs.

  Thank you

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• Upgrading to full version

  Support August 17th, 2016 @ 3:48 pm
  

  I even don't know where to look for, please give me a hint

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• Upgrading to full version

  Support August 17th, 2016 @ 8:49 am
  

  Unfortunately script didn't help
  When I install clean version of SuiteCRM on the same server everythnig is fine. It seems that the problem with customisations, any tips what to try now?

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• Upgrading to full version

  Support August 16th, 2016 @ 7:56 am
  

  Could you provide some info on where to check file permissions?

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• License Validation

  Support August 16th, 2016 @ 7:48 am
  

  The problem was with connection to SugarOutfitters. Now everything works fine. Thanks for response to Bill and Jason.

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• Version for 6.5 CE

  Support August 15th, 2016 @ 10:16 am
  

  Thanks for response

  I saw that your product wasn't tested on SuiteCRM, however I found information about compatability in case #1069

  https://www.sugaroutfitters.com/support/SynoFieldMask/1069

  Is this about old version? Could you provide it to me?

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• Upgrading to full version

  Support August 15th, 2016 @ 9:04 am
  

  upd

  On testing instance of Suite 7.7.0 installation went fine and I was redirected to license validation page, however when I tried to validate key I got a message "SugarOutfitters_API::call(): Unable to validate the license key. Please configure the firewall to allow requests to https://www.sugaroutfitters.com/api/v1/key/validate and make sure that SSL certs are up to date on the server."

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• License Validation

  Support August 15th, 2016 @ 7:13 am
  

  Sorry fo the duplicated case, internet connection issue

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• Duplicate Detector

  • 6.5.20

dmitrychichkalenko has not created any Wanted Add-ons.