by Verity Infotech

With the SugarCRM WhatsApp Integration, your team can engage buyers and increase sales revenue with individualized conversations via one-click WhatsApp sending from anywhere in the CRM. Utilize convenient features like two-way messaging, WhatsApp templates, and more.

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#4664 - Calls always Failed

Open Bug? created by OLGA MARTOS LOZANO one month ago

Hi,

I'm partner of Sugar and I'm triying to help our customer EUDE. They're very interested in using this feature but they're not able to work sucessfully. We're not able to work sucessfully neither: - There are no errors on Twilio configuration on SugarCRM. - There are no errors on SugarCRM console. - Sendig messages from SugarCRM, there are no errors and we get this message: Message Sent Successfully ... But all registrered Calls show Failed status. Please take a look at attached screenshot.

The CRM is hosted SugarCloud, it is a problem? The Sugar version is 12, is it a problem? The Sugar edition is Sell Advanced, is it a problem?

Please let me know where the issue could be.

Thanks a lot and kind regards Beatriz Reviejo

Project Lead at redk Spain

  1. verityinfotech member avatar

    Verity Infotech Provider

    one month ago

    Hello Please connect us on skype for further support. Skype: info@verityinfotech.com

  2. fhanoun member avatar

    OLGA MARTOS LOZANO

    one month ago

    Hi

    Could you contact directly with our customer by spype? I think It could be better. Please let me know If it's posssible.

    Thanks a lot Kind regards

    Beatriz Reviejo Project Lead at redk Spain

  3. verityinfotech member avatar

    Verity Infotech Provider

    one month ago

    Yes. Give me the client's skype ID. Or you can tell them to connect us.

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