With the WhatsApp Integration, your team can engage buyers and increase sales revenue with individualized conversations via one-click WhatsApp sending from anywhere in the Sugar. Utilize convenient features like two-way messaging, WhatsApp templates, and more.
#4664 - Calls always Failed
Hi,
I'm partner of Sugar and I'm triying to help our customer EUDE. They're very interested in using this feature but they're not able to work sucessfully. We're not able to work sucessfully neither: - There are no errors on Twilio configuration on SugarCRM. - There are no errors on SugarCRM console. - Sendig messages from SugarCRM, there are no errors and we get this message: Message Sent Successfully ... But all registrered Calls show Failed status. Please take a look at attached screenshot.
The CRM is hosted SugarCloud, it is a problem? The Sugar version is 12, is it a problem? The Sugar edition is Sell Advanced, is it a problem?
Please let me know where the issue could be.
Thanks a lot and kind regards Beatriz Reviejo
Project Lead at redk Spain
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"I tested the product and it sends and receives messages correctly using Twilio. The Support team helped me with the tests. Nice support. Thank you." - gmantilla
Read More Reviews
a year ago
Hello Please connect us on skype for further support. Skype: info@verityinfotech.com
a year ago
Hi
Could you contact directly with our customer by spype? I think It could be better. Please let me know If it's posssible.
Thanks a lot Kind regards
Beatriz Reviejo Project Lead at redk Spain
a year ago
Yes. Give me the client's skype ID. Or you can tell them to connect us.