by eggsurplus

Control what your users can access and save time, money, and frustrations. Lock down sensitive data in SugarCRM or SuiteCRM to specific groups or teams. Supports unlimited assigned users, unlimited group assignments to records, custom layouts for each group, login/sudo capabilities and much more.

Free 30 day trial
Try it Now

#3209 - Layouts are gone

Closed Bug? created by hendricks Verified Purchase 2 years ago

Dear Jason,

we are using the paid version of SecurityGroups - Full Edition, V 2.9.5. After the upgrade from SuiteCRM 7.7.9 to 7.9.2, all layouts in studio disappeared.

Upgrading Security Suite to the latest version produces a white screen of death and renders SuiteCRM completely unusable.

Is there any way to restore the layouts or upgrade in a safe way?

Thank you in advance.

Kind regards, Ingo Hendricks

  1. eggsurplus member avatar

    eggsurplus Provider Affiliate

    2 years ago

    Hi Ingo,

    SecuritySuite requires having the same version installed for whichever version you are upgrading to. In this case you need the 7.9.2 SuiteCRM version of SecuritySuite. That is currently being worked on and will be done within the day. There isn't a way around it since the upgrade has already been done. I can send you a copy sooner than later (a few hours), but it won't be fully tested yet. Will that work?

  2. hendricks member avatar

    hendricks Verified Purchase

    2 years ago

    Great. Thank you. I will start a friendly-user test on a development clone later today. Of course you will receive some feedback.

  3. hendricks member avatar

    hendricks Verified Purchase

    2 years ago

    Dear Jason,

    the new version reports compatibility issues and refuses to install.

    Our SuiteCRM is Version 7.9.2 / Sugar Version 6.5.24 (Build 509)

    Is there a way to make SuiteCRM and the Security Suite compatible?

    Kind regards, Ingo

    • eggsurplus member avatar

      eggsurplus Provider Affiliate

      2 years ago

      Please download the 7.9.2 again. The version I uploaded earlier was for the 6.5.26 version. That has been fixed and should install just fine now.

  4. hendricks member avatar

    hendricks Verified Purchase

    2 years ago

    Dear Jason,

    I just tried to install the updated 7.9.2 release of the security suite on a cloned instance of our productive system.

    Installation ends with a white screen after accepting license dialogue. I can see (for half a second) that the installation routine is doing something with the database tables... and then - bang. Nothing, CRM is dead. Just a white screen with a 500 Internal Server Error in the background (reported by Firebug).

    I cleaned all log files before starting the installation, therefore only the entries concerning the upgrade are logged.

    As this might effect other users, too, we should investigate that a bit further.

    I saved the logs php_error.log and suitecrm.log and need your support. What do you suggest?

    Thank you in advance.

    Ingo

    • eggsurplus member avatar

      eggsurplus Provider Affiliate

      2 years ago

      I apologize for the continued issues here. 7.9.3 and now 7.9.4 were just released this week. I'm wondering if there is something going on in general with the framework that could be causing issues with module installs. I'm working on recreating your issue right now. If you could email me those log files to solutions @ eggsurplus . com (no spaces) that would be appreciated.

      Thanks,
      Jason

    • eggsurplus member avatar

      eggsurplus Provider Affiliate

      2 years ago

      One reason I see this issue happen is due to file permissions that caused files not to copy correctly. Since it is a new test site there is a good chance of that being the case here. I suggest tweaking that and even just making it wide open since it is a local test site. Otherwise, here is a script to help set it correctly: https://shanedowling.com/sugarcrm-permissions-script

  5. hendricks member avatar

    hendricks Verified Purchase

    2 years ago

    Dear Jason,

    as I really like your Security Suite, I am pleased to help you finding the problem.

    We will check the permissions, just in case...

    Nevertheless I will send you all relevant log files by email as requested.

    Have a nice weekend

    ingo

  6. hendricks member avatar

    hendricks Verified Purchase

    2 years ago

    Great support. Layouts are back again in Studio, installation/upgrade worked like a charm.

    From my point of view, we can close this ticket now. Thank you.

    • eggsurplus member avatar

      eggsurplus Provider Affiliate

      2 years ago

      Fantastic! Glad we were able to get that worked out. Have a great week!

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...
Rating
Rating
  • "I can say that it has been one of the best modules within our SugarCRM CE instance!"

    Read More Reviews

Keep up to date on the latest additions

We'll send you an email every month with handpicked add-ons, reviews, tricks and tips. Don't worry, we hate spam as much as you do.