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#1588 - Features not working as advertised
I have created various roles and have added users to them but the desired functionality is not taking effect. Users are unable to see records assigned to a particular security group. Also for some odd reason these non-admin users are getting an option to change the security group they're in.
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8 years ago
Make sure that the groups are also assigned to the records and that the users' roles are set to Group level access. You can review a single user's setup by going to their user record and clicking on the Access tab. Also check out this example for double checking your setup: https://www.sugaroutfitters.com/docs/securitysuite/example-of-a-typical-setup
For the non-admin issue, is this happening when you use the "login as" feature? I haven't heard of this happening, but users can add/remove groups from records. That can be disabled by editing the role and setting less permissive rights for the Security Grouos module.
Let me know if you have any questions.
8 years ago
Thanks for the quick response Jason are you able to remote in to troubleshoot my situation for the second issue?
8 years ago
Can you email me temporary credentials or even a video of the problem to solutions@eggsurplus.com? Any info to help recreate including steps and a use with that issue will help out.
Thanks!
8 years ago
Were you able to take a look at what I sent over via email?
7 years ago
Closing this out, but feel free to follow up if you have any more questions.