by Rolustech

Increase your Sales instantly by using Sales Data Visualizer. RT SalesMap gives you a clean, transparent, and uncomplicated visual representation of your Accounts, Leads, and Contacts using Google’s powerful web browser mapping software right on your Sugar instance.

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#2286 - RT SalesMap won't load

Closed Bug? created by jcarter 6 years ago

Hello, I just installed the RT_SalesMap trial on my Sugar 7.2 instance...I successfully activated it with license, ran the quick repair as directed, and set up the Scheduler job which has run successfully since I started it.

However, when I click the RT_SalesMap option on my Sugar menu, nothing happens. It doesn't appear to even try to load a screen.

When I look at the system log, the only errors I see are the ones for exceeding my query limit when the scheduled job runs. Otherwise I don't see anything obvious.

Any suggestions? You can reach me at the email here or call directly to (209) 744-4467. Thanks, Jay

  1. rolustech member avatar

    Rolustech Provider Affiliate

    6 years ago

    Hi,

    Are you able to see the Map on your screen or nothing at all appears when you click on the SalesMap module?

    Try un-intalling and then re-intalling the plugin and follow the installation guide closely. If the issue is still there then please share you Sugar access (temporarily) with us at support@rolustech.com so that we can look into this issue fix it.

    Thank you.


    Kind Regards, Rolustech Support Email: support@rolustech.com Website: www.rolustech.com

  2. jcarter member avatar

    jcarter

    6 years ago

    I just did a complete uninstall and reinstall. I got the same result. It all installs correctly...license key validates successfully, scheduler jobs create okay. But when I click the new RT__SalesMap menu option nothing happens.

    To try it yourself: URL = https://www.bmdcrm.com User = mks5 Pswd = BMDusa1

  3. rolustech member avatar

    Rolustech Provider Affiliate

    6 years ago

    Hi,

    Please do not share login details here since this is a public forum. We highly recommend you to change you password now.

    Regarding the issue which you reported, we have checked your system. We would need your system backup to investigate the issue further and fix it. Kindly share your Sugar backup or provide your server's SSH credentials at support@rolustech.com.

    Thank you.

    Kind Regards, Rolustech Support Email: support@rolustech.com Website: www.rolustech.com

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