by Rolustech

Increase your Sales instantly by using Sales Data Visualizer. RT SalesMap gives you a clean, transparent, and uncomplicated visual representation of your Accounts, Leads, and Contacts using Google’s powerful web browser mapping software right on your Sugar instance.

Free Trial

By clicking you consent to share your profile with the developer

#1982 - map not displaying in google chrome (windows)

Closed Bug? created by lauralbrooks 6 years ago

Works on mac (chrome, firefox, safari) and pc (firefox, IE) but not on chrome. Please advise - is there a setting or plugin needed for chrome?

  1. rolustech member avatar

    Rolustech Provider Affiliate

    6 years ago

    HI,

    RT SalesMap works fine with all other browsers except for Chrome. We have already noted this issue and it will be resolved in the upcoming update of RT SalesMap.

    We are sorry for any inconvenience it might have caused.


    Kind Regards, Rolustech Support Email: support@rolustech.com Website: www.rolustech.com

    • lauralbrooks member avatar

      lauralbrooks

      6 years ago

      When will the next update be released? My client is requesting a partial discount for this bug causing much frustration. I have been asked to request a 3 month rebate/refund and to find out when the next update will be. Thanks for your assistance.

    • rolustech member avatar

      Rolustech Provider Affiliate

      6 years ago

      Hi,

      We regret to inform you that right now we cannot tell the date for the next release. But we can fix your issues with the current RT SalesMap package that you are using. Please share a screenshot showing that no pins are visible on the Map and a filter is selected. And another screenshot showing the number of geocoded and non-geocoded records in your Sugar. Send these screenshots to support@rolustech.com and we shall have help you resolve your issues.

      Thank you for your cooperation.


      Kind Regards, Rolustech Support Email: support@rolustech.com Website: www.rolustech.com

    • lauralbrooks member avatar

      lauralbrooks

      6 years ago

      Confused - your support already replied that Chrome (Windows) has a known bug:

      "We have already noted this issue and it will be resolved in the upcoming update of RT SalesMap. We are sorry for any inconvenience it might have caused."

      Due to the several months of inconvenience, my client is requesting a 3-month credit.

  2. rolustech member avatar

    Rolustech Provider Affiliate

    6 years ago

    Hi,

    Billing is an automated process, we cannot credit/debit any account. Every client before he subscribes to a product is given a free 30 days trial so that they can explore the plugin and find their convenience. So if your client has been able to use it with other browsers for three months and has an issue with one browser( Chrome), we can get the issue checked by our technical team and come up with a possible solution. Yes, this might be because of a known bug but we'll have to check the instance and see the exact issue.

    Kindly cooperate with us at support@rolustech.com so that we can help you in the best possible manner.

    Kind Regards, Rolustech Support Email: support@rolustech.com Website: www.rolustech.com

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...
Rating
  • "Hi raysparks, Thank you for your feedback. * The errors you are facing maybe due to some compatibility issues. We have followed up with you on this ..." - Rolustech

    Read More Reviews