Support May 21st, 2020 @ 7:56 am
Please use version 3.0.9, uploaded today.View Comment
Support May 21st, 2020 @ 7:55 am
You need to use version 2 for SuiteCRM - for versions of Sugar from 6 to 8. The latest release was in December last year.View Comment
Support January 14th, 2020 @ 11:24 am
A newer version of SabreDav was used, and the endpoints all changed to use the SugarCRM api rather than custom endpoints.
It was effectively a full re-write.
The documentation was updated to reflect the changes required to the endpoints, but if you have problems after upgrading we would recommend removing the module including the database tables, and re-installing from 3.0.8View Comment
Support December 18th, 2019 @ 12:16 pm
Please try version 2.0.13, now available in the downloads area.View Comment
Support September 21st, 2018 @ 12:11 pm
We missed your replies due to some issue with email. Thank you for the debugging information, we will continue to investigate. Fortunately the event is imported any way.View Comment
Support January 15th, 2018 @ 3:08 pm
In order for the sync to know when to display in Thunderbird, it needs the start date. If the Due date is the primary time sensitive field on the record, then simply set the start date and due date to the same value to allow the item to appear in Thunderbird against the date it needs to be done.View Comment
Support September 19th, 2017 @ 3:52 pm
Sorry, we meant to contact you sooner...View Comment
Unfortunately it would appear that you have misinterpreted our statement where we said that Activities Sync "allows you to access your Sugar calendar from any device that supports the CALDAV protocol" - this does not mean that it synchronizes with Google Calendar, Advent Calendar, or any other "non-CALDAV" client.
Any Chance to relate an appointment directly to a case when using thunderbird/Lightning with SuiteCRM 7.8.6?Support September 19th, 2017 @ 3:43 pm
Unfortunately this is not on the roadmap.View Comment
Support September 19th, 2017 @ 3:37 pm
Hi, from personal experience we would recommend you try Open Sync for Android as this prompts you to prevent battery saving, which we suspect is what causes the Caldav Sync to fail.View Comment
Support September 19th, 2017 @ 1:56 pm
Our Activities Sync has been designed for Sugar and has not been tested with SuiteCRM in any way. We cannot, therefore offer support for non-Sugar systems.View Comment
Support September 19th, 2017 @ 1:55 pm
Our Sugar add-ons are designed for Sugar and, as such, have not been tested with SuiteCRM by us in any way. If they work in SuiteCRM then it's a happy coincidence, but we cannot guarantee that they will work with SuiteCRM as we have no idea of what core code may have been added/changed/removed from the standard Sugar code.View Comment
Support September 19th, 2017 @ 1:50 pm
Unfortunately we do not have an on-demand instance with Sugar. Would it be possible for you to create a login on an on-demand instance and email the details to firstname.lastname@example.org ?View Comment
Support September 15th, 2017 @ 8:37 am
Are you using standard LAMP? PHP-CGI?View Comment
Support September 14th, 2017 @ 4:35 pm
Just tested on fresh 188.8.131.52 without issue. PHP libraries installed: ["php5-mysql", "php5-imap", "php5-gd", "php5-curl", "php5-common", "php5-intl", "php5-mcrypt", "php5-xsl", "php5-ldap"]View Comment
Support September 12th, 2017 @ 4:11 pm
I'd double check you're using the calendar publish key rather than the Sugar password, and that your username is entered in the same case as it is stored in Sugar.
As regards the SQL queries, that's a known issue but does not cause any other problems other than appearing in the R&R SQL editor.View Comment
Support September 12th, 2017 @ 3:07 pm
Hi, the error must be different as we've removed the require_once statement.
I believe the compatibility update was automatic but we'll remove support for 7.9 until we've resolved the issue.View Comment
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