by Opacus

Full CalDAV bi-directional sync for SugarCRM. Use your native calendar on your favorite device to synchronise calls, meetings and tasks. Works with Apple (iOS), Android, and Thunderbird/Lightning.

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#3506 - Sync issue with tasks

Closed General Question created by kieransmith 4 years ago

I've just installed the trial and overall it's working exactly as described.

However there is a slightly odd issue with task sync. If the task doesn't have a start date then it won't sync. If you create it in Thunderbird it is created correctly in the CRM, however disappears from Thunderbird at next sync (although it stays in the CRM). Anything created in the CRM without a start date won't sync at all until you add a start date.

Temp fix - I've adjusted the start date in Studio to have a default value of today - this gets rid of the problem but is is slightly annoying as most tasks don't really need a start date, only a due date.

  1. Opacus member avatar

    Opacus Provider

    4 years ago

    In order for the sync to know when to display in Thunderbird, it needs the start date. If the Due date is the primary time sensitive field on the record, then simply set the start date and due date to the same value to allow the item to appear in Thunderbird against the date it needs to be done.

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