• OpacusActivitySync-Sugar-2.0.13.vSix-to-vEight.zip impossible to use on SuiteCRM 7.11.13

  Support October 16, 2020 @ 03:43 pm
  

  Hello,

  Can you please update your SuiteCRM to version 7.11.15 and this will fix the issue.

  Kind regards, Nord

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• Installatioin Not Working with SuiteCRM 7.11.15

  Support October 16, 2020 @ 03:41 pm
  

  Hello Adam,

  We just tried this on the version you sai and its working fine, can you please explain in more detail?

  Kind regards, Nord

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• What file(s) to install in Module Loader?

  Support May 21, 2020 @ 07:56 am
  

  Please use version 3.0.9, uploaded today.

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• Installation on Suite CRM 7.9.8

  Support May 21, 2020 @ 07:55 am
  

  You need to use version 2 for SuiteCRM - for versions of Sugar from 6 to 8. The latest release was in December last year.

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• You really need a CHANGE log when updating, so one can see what was fixed

  Support January 14, 2020 @ 11:24 am
  

  A newer version of SabreDav was used, and the endpoints all changed to use the SugarCRM api rather than custom endpoints.

  It was effectively a full re-write.

  The documentation was updated to reflect the changes required to the endpoints, but if you have problems after upgrading we would recommend removing the module including the database tables, and re-installing from 3.0.8

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• Upgrade to SuiteCRM 7.11.10 causes Opacus to failed to valid licence key -URGENT-

  Support December 18, 2019 @ 12:16 pm
  

  Please try version 2.0.13, now available in the downloads area.

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• Thunderbird/Lightning problem with ICS import

  Support September 21, 2018 @ 12:11 pm
  

  We missed your replies due to some issue with email. Thank you for the debugging information, we will continue to investigate. Fortunately the event is imported any way.

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• Sync issue with tasks

  Support January 15, 2018 @ 03:08 pm
  

  In order for the sync to know when to display in Thunderbird, it needs the start date. If the Due date is the primary time sensitive field on the record, then simply set the start date and due date to the same value to allow the item to appear in Thunderbird against the date it needs to be done.

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• Stop trail period

  Support September 19, 2017 @ 03:52 pm
  

  Sorry, we meant to contact you sooner... Unfortunately it would appear that you have misinterpreted our statement where we said that Activities Sync "allows you to access your Sugar calendar from any device that supports the CALDAV protocol" - this does not mean that it synchronizes with Google Calendar, Advent Calendar, or any other "non-CALDAV" client.

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• Any Chance to relate an appointment directly to a case when using thunderbird/Lightning with SuiteCRM 7.8.6?

  Support September 19, 2017 @ 03:43 pm
  

  Unfortunately this is not on the roadmap.

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• Sync happens but after a few days it stops syncing

  Support September 19, 2017 @ 03:37 pm
  

  Hi, from personal experience we would recommend you try Open Sync for Android as this prompts you to prevent battery saving, which we suspect is what causes the Caldav Sync to fail.

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• Opacus calendar sync not loading

  Support September 19, 2017 @ 01:56 pm
  

  Our Activities Sync has been designed for Sugar and has not been tested with SuiteCRM in any way. We cannot, therefore offer support for non-Sugar systems.

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• Errror Sync Calender to Outlook with Caldav and IPhone

  Support September 19, 2017 @ 01:55 pm
  

  Our Sugar add-ons are designed for Sugar and, as such, have not been tested with SuiteCRM by us in any way. If they work in SuiteCRM then it's a happy coincidence, but we cannot guarantee that they will work with SuiteCRM as we have no idea of what core code may have been added/changed/removed from the standard Sugar code.

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• Unable to get working with Ent 7.9

  Support September 19, 2017 @ 01:50 pm
  

  Unfortunately we do not have an on-demand instance with Sugar. Would it be possible for you to create a login on an on-demand instance and email the details to support@opacus.co.uk ?

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• Unable to get working with Ent 7.9

  Support September 15, 2017 @ 08:37 am
  

  Are you using standard LAMP? PHP-CGI?

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• Unable to get working with Ent 7.9

  Support September 14, 2017 @ 04:35 pm
  

  Just tested on fresh 7.9.2.0 without issue. PHP libraries installed: ["php5-mysql", "php5-imap", "php5-gd", "php5-curl", "php5-common", "php5-intl", "php5-mcrypt", "php5-xsl", "php5-ldap"]

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