CRM rollouts don't end at go-live. It takes ongoing, intentional work to ensure long term success. Synolia knows this up close and to help with that they have created a solution that helps you know when your CRM users are getting frustrated and need some help. This open communication helps you to then address those lingering issues so that they can be successful.
User Satisfaction is a module made by Synolia, enabling any user to give monthly his feedback regarding the CRM, through the Sugar web client. This module is a valuable ally for any Product Owner, allowing him to track the membership and satisfaction of users in CRM.
Get User Feedback
This module only records one feedback per user per month, so if any user clicks on the « User satisfaction » icon, the CRM will display the record view pre-filled with the last update given by the user for the current month. Any user can modify the feedback he has already given for the current month by clicking on this menu.
To learn more about this solution go to User Satisfaction for Sugar or search for "satisfaction".
User Satisfaction for Sugar
Are you wondering if your employees are satisfied with your CRM ? User Satisfaction gives you the answer ! This module allows you to collect feedback from your teams regarding the use of your tool and thus, to adapt it according to their feedback. It's up to you !
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Add+ Intelligence Reports
This new add-on completes Sugar’s Intelligence Panel by making it possible to add dynamic reports to the Sugar Report Module.
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