by synolia

User Satisfaction is a module made by Synolia, enabling any user to give monthly his feedback regarding the CRM, through the Sugar web client.

This module is a valuable ally for any Product Owner, allowing him to track the membership and satisfaction of users in CRM.

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User Satisfaction is a module made by Synolia, enabling any user to give his feedback regarding the CRM, through the Sugar web client and a new menu located in the Sugar’s footer :

User-Satisfaction-Synolia-Sugar-1.png

This menu enables any user to give its feedback by clicking an icon and writing an optional comment :

User-Satisfaction-Synolia-Sugar-2.png

This module only records one feedback per user per month, so if an user clicks on the « User satisfaction » icon, the CRM will display the record view pre-filled with the last update given by the user for the current month. Any user can modify the feedback he has already given for the current month by clicking on this menu.

The Sugar administrator, sponsor and any users with the proper roles can consult the overall satisfaction on their Sugar Dashboard for the last month ( ? = non-respondents):

User-Satisfaction-Synolia-Sugar-3.png

Note : as ‘User Satisfaction’ is an entity within Sugar, you can also display any chart based on the Sugar report module and related to the data that users would have filled out for the current month.

This module is a valuable ally for any Product Owner, allowing him to track the membership and satisfaction of users in CRM.

User-Satisfaction-Synolia-Sugar-4.png

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