by Rolustech

Sugar Plugin that bridges the gap between Twilio & Sugar. To establish a connection with your customers, a state-of-the-art Telephony solution for Voice (Inbound and Outbound) and SMS to run your business more efficiently and cost-effectively. Works great with both VoIP and landlines.

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#1428 - Outbound and inbound SMS messages do not appear in SMS subpanel.

Closed Bug? created by gamaya 7 years ago


We're using SugarCRM CE 6.5.2. We've installed Twilio_Integration_V_2.0.4 and have connected our Twilio account.

We notice the following behavior:

1) The SMS module is able to send SMS messages successfully from both the main module edit view and the subpanels. 2) Inbound messages (i.e. SMS replies) do not appear in the main SMS module list view. 3) Neither outbound SMS messages nor inbound SMS messages appear in the SMS subpanel in the Leads module.

We need documentation/support for how to receive inbound messages, and for how to ensure that the SMS module relates both outbound and inbound SMS messages to Lead records.

Thank you,

John Lassere

  1. rolustech member avatar

    Rolustech Provider Affiliate

    7 years ago

    Hi John

    The package you have installed is the old one which is updated now in our Latest Version i.e RT Telephony URL for downloading the Package has been mentioned below:

    Please firstly uninstall the already installed package from Module Loader and then install this updated Version. We hope this will resolve your queries and bugs.

    For install & Uninstall please visit following Documentation. ** Installation Guide**: (Please go through each step of this installation Guide to make sure you are not missing any step of Installation)

    User Guide for SMS:

    Regarding your Questions, Let us clear you that SMS Inbound or Outbound, none of those appear as subpanel under any Module. For rest of details Our Documentation section can guide you properly:

    Hope it helps.

    Regards Rolustech Support

    • gamaya member avatar


      7 years ago

      Thank you so much! We'll install this and let you know if it resolves the issue.

  2. gamaya member avatar


    7 years ago


    I've successfully installed the plugin and have run the quick repair and rebuild. My twilio credentials are accurate, and I've verified a number.

    However, I'm experiencing three errors:

    1) On the Lead Module Detail View, the attribute for the send_sms icon is set to display:none: 2) The function send_sms() does not execute when the icon is clicked, after I change the code to: 3) If I go to Dashboard>SMS>RT SMS>Create SMS, the create SMS screen is blank below the SugarCRM action bar, but I'm not seeing any database errors or discrepancies when I run the repair and rebuild. I have verified my license key in the Admin panel.

    I'm very excited to start implementing the RT SMS functionality, and hope that you can help me resolve these errors soon!

    Thank you,

    John L.

  3. gamaya member avatar


    7 years ago

    Also, I just realized that copying and pasting the HTML code for the "Click to Start SMS Conversation" icon was actually executed as HTML code. Since I can't edit the comment, you can see what I pasted by right-clicking on the icon/image placeholder and selecting "inspect element" in your browser.


  4. rolustech member avatar

    Rolustech Provider Affiliate

    7 years ago

    Hi john7,

    From your comments it seems like there is a problem in your Sugar instance and not in the RT telephony package. kindly send us your Sugar Url and credentials so that we can deeply look into the issue and provide you a quick fix.

    Regards, Rolustech Support

  5. rolustech member avatar

    Rolustech Provider Affiliate

    7 years ago

    Hi Ventive,

    Need any further help for RT Telephony or Should We close this case now?

    Regards Rolustech Support

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