#4624 - Invalid username or password
Open Installation created by jseidl Verified Purchase a year ago
Hi! I haven't used the Implicit Frontend SugarCRM / Outlook for Mac plug-in for a while; it had indeed appeared from Outlook after Microsoft installed a new Outlook version on my Mac. I have now reverted to the old Outlook "look and feel" but can't use the plug-in anymore - I get an Invalid username or password error. I had issues when I originally installed the plug-in because I had an outdated version. Could this be a similar problem? I am using V 4.2, but I am not sure where to find out whether that's the most recent version, or indeed where to find an update. Many thanks for your help!
a year ago
The Mac add-in is being periodically updated via the web so you don't need to install a new version. Invalid username or password error usually means that the add-in is not able to login to SugarCRM on behalf of the user. It could be that the password on Sugar has expired and is forcing you to change.
a year ago
This is so weird - there was no update of the plug-in version, and I did not make any changes to the password, and yet now it works. Blame it on the Gremlins... Thanks for your help!