by viznet

Do you need to send SMS messages from SugarCRM? SendSMS is the right tool for you. It allows sending SMS with ease to any Contact or Lead or even to many recipients at one time from the List View. SendSMS supports Callfire, Clikatell and Plivo SMS Gateways as well as any custom configuration. Communicate better and faster and improve your marketing efforts with SendSMS.

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#2550 - SMS do not send

Open Bug? created by mehrshid 2 years ago

Hello
I installed add-on successfully and configure it correctly ( when i copy and run Resulting URL in browser sms send correctly ) but i faced to issue
1: in contact pop window show wrong sms number
2. in admin area "Send Test Message" and also popup contact no message send.

Environment: SuiteCRM 7.7.5
Run on Windows 2008R2, IIS7

Regards,
Mehran

  1. viznet member avatar

    viznet Provider

    2 years ago

    Hello,
    Do you get any message when pressing "Send" button on the pop-up window ?
    Have you activated add-on on the admin->activation page and do you see a green icon there ?

    Kind Regards
    Tom

  2. mehrshid member avatar

    mehrshid

    2 years ago

    Hello
    Do you get any message when pressing "Send" button on the pop-up window ? Yes : A new Windows with title " Performing Task" and body "One moment please..."
    Have you activated add-on on the admin->activation page and do you see a green icon there ?Yes

  3. viznet member avatar

    viznet Provider

    2 years ago

    Hello
    Instructions send via e-mail. Please let me know in case you haven't received it.

    Kind Regards
    Tom

  4. mehrshid member avatar

    mehrshid

    2 years ago

    Hello
    I got your direct email.
    I uninstalled add-on now and i am ready to install the correct package.
    Please confirm, Is okey that i download new SendSMS package again (on sugaroutfitters) and install it again

  5. viznet member avatar

    viznet Provider

    2 years ago

    Hello
    Yes, that's correct. Please download package again and install it.

  6. mehrshid member avatar

    mehrshid

    2 years ago

    Hello
    I installed version 1.1 but sms not send yet.
    A popup windows apear "SMS was sent successfully" but not thing deliver to sms gateway.
    Here is my gateway pattern, please check again...
    http://YourDomain/API/SendSms.ashx?username=demo&password=demo&from=30002931&to=9164324534&text=salam

  7. viznet member avatar

    viznet Provider

    2 years ago

    Hello
    Thanks for testing this out. What is the SMS Gateway you are using ? The url "http://YourDomain/API/SendSms.ashx" is not valid (wrong DNS). Can you send us your exact SMS Gateway configuration (might be the print screen from SendSMS configuration page). You can send this via e-mail to support@viznet.pl. We will then be able to check this out.

    Thanks

  8. mehrshid member avatar

    mehrshid

    2 years ago

    Yes, I will send you the productive SMS gateway URL , But notice this is a local provider and only delivery to local mobile numbers no international numbers.

  9. mehrshid member avatar

    mehrshid

    2 years ago

    Hello
    I reinstalled version 1_21 and result:
    1. in SendSMS Configuration "to" parameter not save to custom BUT SMS send successfully.
    It seems more modifications is need to use with custom gateways

    We have to use our another SMS gateway too. Productive URL is as following and i also send you more details of API :

    http://sms.socialpanel.ir/API/?action=compose&username=mojadad&api_key=9c0e16a75c6674f310545c3399affb15:EAMnvaeuDXgwNMeZhZOuuXRRdsAB8V9H&&sender=30008790&to=09163113209&message=Hello World&mms=0&unicode=1&media=0


    API Guide :

    Parameter Description
    username    Your account Username
    api_key Your API Key strong>"9c0e16a75c6674f310545c3399affb15:EAMnvaeuDXgwNMeZhZOuuXRRdsAB8V9H"
    sender Your Sender ID
    to Your Recipients separated by commas
    message Your Text Message
    mms (optional) Set to 1 to send multimedia Message
    unicode (optional) Set to 1 to send SMS as Unicode Message
    media (optional)    List of multimedia file URLs for MMS separated by commas
    Response (returned in plain texts))
    Response    Description
    Message Sent Successfully SMS was successfully sent
    Invalid User    Incorrect username or password
    Insufficient Balance    Not enough available units to sent message
    Sending Failed Message could not be sent
    Missing Parameter One or more required parameters not supplied

  10. viznet member avatar

    viznet Provider

    2 years ago

    Hello

    Thanks for your tests. Its good that it has sent message successfully.

    Parameter "to" in SendSMS configuration is only for "example" purpose and just to demonstrate the ResultingURL pattern. When sending SMS from application, system takes number(s) from the pop-up window, from "SMS Number" field. The same is with message field.

    For your new SMS Gateway, it seems that it requires more url parameters than supported by our Custom configuration. We will prepare a new package, allowing for more parameters to define, so that you can use your production gateway, We will let you know once package is ready.

    Kind Regards
    Tom

  11. viznet member avatar

    viznet Provider

    2 years ago

    Hello
    We have prepared a new package v1_22. We have added ability to add custom parameters to Custom SMS Gateway configuration by user. You should notice a new button "Add Param", which you can use to add new custom request parameters.

    BTW
    Does your api_key: 9c0e16a75c6674f310545c3399affb15:EAMnvaeuDXgwNMeZhZOuuXRRdsAB8V9H& end with '&' character?
    That could be problematic as '&' character will be encoded to send over http and this may change your api_key to be invalid for your sms gateway.

    Anyway, could you please test this out and let us know
    Thanks

  12. mehrshid member avatar

    mehrshid

    2 years ago

    Hello and thank you for fast reply and fixed

    v1_22 tested and working fine now, i am going to check in deep.

    Does your api_key: 9c0e16a75c6674f310545c3399affb15:EAMnvaeuDXgwNMeZhZOuuXRRdsAB8V9H& end with '&' character? No! it was my mistake

    Regards,
    Mehran

  13. mehrshid member avatar

    mehrshid

    2 years ago

    Hello
    In latest version "Save as a Note" not working .

    Regards,
    Mehran

  14. viznet member avatar

    viznet Provider

    2 years ago

    Hello,
    We have made a fix. There is new version v1_23.

    Kind Regards

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