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#3499 - never loads document to send to Docusign
I have SugarCRM Enterprise version 7.9.3.0 and have installed a trial of RT Docusign. When I try to send a document to Docusign it just gives me a "loading" popup and never does anything. I get a bunch of errors in the sugarcrm.log. Is this compatible with the Enterprise version? Also, I don't see any option to add RT Docusign to the scheduler.
Thanks in advance.
6 years ago
Hi,
We have achieved compatibility of RT DocuSign till Sugar 7.10. We can try to replicate your environment on our side and see if we can replicate the issue you are facing.
But first we're running RT DocuSign on Sugar 7.9.3 just be sure if there was any issue that got overlooked.
We will update you soon.
Regards, Rolustech Support support@rolsutech.com
6 years ago
Hi,
We tried to replicate the error on our side but were not able to.
Kindly share your Sugar logs and Apache logs and also your Aapache version and PHP version with us at support@rolustech.com
Thanks, Rolustech Support
6 years ago
I have emailed the information requested. Thanks!
6 years ago
Yes. we have received them. Thank you.
We will notify you soon on this issue.
Regards, Rolustech Support support@rolustech.com