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#3499 - never loads document to send to Docusign

Closed General Question created by joey3 4 years ago

I have SugarCRM Enterprise version 7.9.3.0 and have installed a trial of RT Docusign. When I try to send a document to Docusign it just gives me a "loading" popup and never does anything. I get a bunch of errors in the sugarcrm.log. Is this compatible with the Enterprise version? Also, I don't see any option to add RT Docusign to the scheduler.

Thanks in advance.

  1. rolustech member avatar

    Rolustech Provider Affiliate

    4 years ago

    Hi,

    We have achieved compatibility of RT DocuSign till Sugar 7.10. We can try to replicate your environment on our side and see if we can replicate the issue you are facing.

    But first we're running RT DocuSign on Sugar 7.9.3 just be sure if there was any issue that got overlooked.

    We will update you soon.

    Regards, Rolustech Support support@rolsutech.com

    • rolustech member avatar

      Rolustech Provider Affiliate

      4 years ago

      Hi,

      We tried to replicate the error on our side but were not able to.

      Kindly share your Sugar logs and Apache logs and also your Aapache version and PHP version with us at support@rolustech.com

      Thanks, Rolustech Support

  2. joey3 member avatar

    joey3

    4 years ago

    I have emailed the information requested. Thanks!

    • rolustech member avatar

      Rolustech Provider Affiliate

      4 years ago

      Yes. we have received them. Thank you.

      We will notify you soon on this issue.

      Regards, Rolustech Support support@rolustech.com

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