by Exsitec

This popular plugin from Exsitec now also support all SugarCRM's Cloud versions! Supporting your customers has never been easier! Build and send emails in a snap without ever leaving the record that you are on. Replying is now as easy as one click.

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#4455 - email

Closed Bug? created by Kristian Verified Purchase 2 years ago

When sending Email via Case, the customer's email does not come up automatically in the To box

  1. Kristian member avatar

    Kristian Verified Purchase

    2 years ago

    what SLA can customer expect when their is a bug , week ?

  2. Exsitec member avatar

    Exsitec Provider Affiliate

    2 years ago

    Hi,

    What version of the plugin and sugar are you currently using and what are the steps to reproduce the procedure?

    Best regards, Pontus

    • Kristian member avatar

      Kristian Verified Purchase

      2 years ago

      2.2.0

    • Kristian member avatar

      Kristian Verified Purchase

      2 years ago

      when replying on email or new email, from customer record, email from customer is not populated , it does in core sugar

  3. Exsitec member avatar

    Exsitec Provider Affiliate

    2 years ago

    There is a newer version (3.0.1) which should be available under "My account" -> "Purchases" -> "Quick email composer". An upgrade to the newer version should fix the issues.

    Best regards, Pontus

    • Kristian member avatar

      Kristian Verified Purchase

      a year ago

      Tested and the contacts email address is still not automatically populated when creating and email from a case related to a contact.

    • Exsitec member avatar

      Exsitec Provider Affiliate

      a year ago

      Hi Kristian,

      My mistake, this is not a functionality that is currently available in the quick email composer, however, it is on the roadmap to be added further ahead.

      Sorry for the confusion.

      Best regards, Pontus

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