This popular plugin from Exsitec now also support all SugarCRM's Cloud versions! Supporting your customers has never been easier! Build and send emails in a snap without ever leaving the record that you are on. Replying is now as easy as one click.
#4455 - email
When sending Email via Case, the customer's email does not come up automatically in the To box
3 years ago
what SLA can customer expect when their is a bug , week ?
3 years ago
Hi,
What version of the plugin and sugar are you currently using and what are the steps to reproduce the procedure?
Best regards, Pontus
3 years ago
2.2.0
3 years ago
when replying on email or new email, from customer record, email from customer is not populated , it does in core sugar
3 years ago
There is a newer version (3.0.1) which should be available under "My account" -> "Purchases" -> "Quick email composer". An upgrade to the newer version should fix the issues.
Best regards, Pontus
3 years ago
Tested and the contacts email address is still not automatically populated when creating and email from a case related to a contact.
3 years ago
Hi Kristian,
My mistake, this is not a functionality that is currently available in the quick email composer, however, it is on the roadmap to be added further ahead.
Sorry for the confusion.
Best regards, Pontus