• undefined method SRD_ReportsApi::getReportDef()

  Support September 2nd, 2022 @ 3:01 pm
  

  Hi Rejo!

  We finally have a patch ready for Sugar 12.1. Please download the latest package srd_runtime_filters-1.8.0.zip. If you find any other issues, please don't hesitate to give us feedback.

  Thank you and best regards, Per

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• Broken Report

  Support March 21st, 2022 @ 4:27 pm
  

  Hi Rejo,

  Thank you for the good description. We haven't encountered this issue before due to us not having encountered such large dashboards.

  If you are using Sugar version 11.2.x or above, please download the 1.7.5 version of the package, which will extend the dashboard metadata from text (65 565 characters) to mediumtext (16 777 215 characters), which should be more than enough.

  If you are using an earlier version of Sugar, please get back to us and we'll create a separate package for that version.

  Best regards, Per

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• Manifest file must specify an acceptable version of Sugar

  Support February 11th, 2022 @ 1:31 pm
  

  Hi Jürg.

  I have uploaded a new version of the plugin that supports up to 11.3. Version 1.7.4 of the plugin. So try to install that version, do a Quick Repair & Rebuild after installation and then enter your Outfitters license key through Administration > SRD Runtime Filters > Settings. Then you should be set.

  Note that the plugin now requires that you add a "Saved Reports Chart Dashlet - Runtime Filters" dashlet Instead of "Saved Reports Chart Dashlet" to your dashboards to get the dynamic runtime filters configuration to show up in the dashlets, as they have added restrictions that do not allow us to upload packages that extend core functionality. Once you have added a report to a "Saved Reports Chart Dashlet - Runtime Filters" dashlet you should be able to scroll down and configure and apply runtime filters on the fly per dashlet.

  Kind Regards, Simon

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• V11 Enterprise

  Support November 4th, 2021 @ 2:33 pm
  

  Hi Kristian,

  Did the installation of the 3.21 version fix the problem?

  Best Regards, Pontus

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• Support for Sugar Serve 11.0

  Support May 12th, 2021 @ 12:34 pm
  

  Hi Daniel,

  Support for 11.0 will be available shortly.

  Regards,

  Emelie Exsitec

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• Images cannot be seen by the addressee

  Support February 25th, 2021 @ 1:26 pm
  

  Hi Pablo,

  Unfortunately, this issue may likely be caused by the receiver's email-server handling of the images, it might be that the recipient's email server is blocking the images. Does this issue arise on a single contact or are there more contacts who cannot see the attached images? If there are more than one, do they use the same email client?

  Best regards, Pontus & Support team

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• email

  Support December 4th, 2020 @ 11:53 am
  

  Hi Kristian,

  My mistake, this is not a functionality that is currently available in the quick email composer, however, it is on the roadmap to be added further ahead.

  Sorry for the confusion.

  Best regards, Pontus

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• update link - still going to DRI

  Support November 20th, 2020 @ 10:17 am
  

  Hi Kristian,

  The update link is now up to date and should display correctly.

  Thank you for your patience. Best regards, Pontus

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• email

  Support November 20th, 2020 @ 10:14 am
  

  There is a newer version (3.0.1) which should be available under "My account" -> "Purchases" -> "Quick email composer". An upgrade to the newer version should fix the issues.

  Best regards, Pontus

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• email

  Support November 18th, 2020 @ 10:50 am
  

  Hi,

  What version of the plugin and sugar are you currently using and what are the steps to reproduce the procedure?

  Best regards, Pontus

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• update link - still going to DRI

  Support November 13th, 2020 @ 10:55 am
  

  Hi Kristian,

  Right now our support is very busy but we will look into this matter next week. Thank you for your patience.

  Best regards, Pontus

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• unstable

  Support September 22nd, 2020 @ 9:36 am
  

  Hi Kristian, Please download the latest package and try with a new key.

  Best regards Per

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• users are reporting their emails are being cut off

  Support September 22nd, 2020 @ 8:44 am
  

  Hi Matt I am closing this case as we together were not able to reproduce the problem and that it is not happing anymore.

  Br Joakim Norlinder

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