by eontek

Identify opportunities that you are likely to close and win by adding scoring logic to match your business and industry.

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#2405 - Points are not showing on the list view of opportunities

Closed Bug? created by adrian1 3 years ago

Hi,

We have on-demand SugarCRM Enterprise, Version 7.6.2.2 (Build 45)

We installed "Opportunities Scoring 1.0.1" installer successfully and update the license key also configured via Admin panel of SugarCRM but after creating new Opportunities the points are not showing on the list view of opportunities also after scheduling the points are not showing for existing opportunities

Regards

  1. adrian1 member avatar

    adrian1

    3 years ago

    Hi, Please update on this case as soon as possible. Your quick reply will be highly appreciable. Regards

    • eontek member avatar

      eontek Provider Affiliate

      3 years ago

      Hi Adrian,

      we will review your issue and have answer from engineering department in the next 24h.

      Once recalculation for existing opportunities has been scheduled, it takes time before all opportunities are updated.

  2. adrian1 member avatar

    adrian1

    3 years ago

    Hi,

    We scheduled recalculation but it also not happening. Some thing is wrong with Opportunities Scoring installer.
    Same issue was with "Leads Scoring" installer but after installing preferred new installer from you the issue was resolved.

    Regards

    • eontek member avatar

      eontek Provider Affiliate

      3 years ago

      Hi Adrian,

      we didn't manage to reproduce your issue. We've tested everything on on-demand instance, using the same installer package.
      Can you please try to uninstall the module (please make sure that the tables are also deleted by selecting 'Remove Tables' after hitting uninstall button) and install it again?

      If the problem persists, please contact me at mkovacevic@eontek.co and we'll schedule an online call so you can demonstrate the issue to me.

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