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#3546 - Connecting to my SugarCRM - The request was aborted: Could not create SSL/TLS secure channel.

Closed Bug? created by aaronross a year ago

I was unable to successfully connect to my SugarCRM server, however if I browse to the the same URL and use the same credentials, I was able to get in.

I have tested the SugarCRM it is accessible publicly and it can ping cloud.grinmark.com

This is the error I received in the Test Connection phase

_Connection Failed

Connection Failed
SugarInfo::Connect. AddIn version: GM.B.Sugar.Soap.SugarWrapperImplSoap:5.1.1.0
Connecting to https://crm.paessler.com/ as aaron.ross@paessler.com
Error initializing connection:
The request was aborted: Could not create SSL/TLS secure channel._

  1. GrinMark member avatar

    GrinMark Provider Affiliate

    a year ago

    Hi Aaron,

    Your CRM server uses TLS1 .2 with SHA512 algorithm security certificate. This is not enabled on our server yet.

    Regards,
    Denis

    • aaronross member avatar

      aaronross

      a year ago

      Are you planning or when will you have this algorithm available?

  2. GrinMark member avatar

    GrinMark Provider Affiliate

    a year ago

    Hi Aaron,

    At the moment we do not have specific plan for this. But it should happen within next few months.

    Regards,
    Denis

  3. GrinMark member avatar

    GrinMark Provider Affiliate

    a year ago

    Hi Aaron,

    Good news. We now support TLS 1 .2 with SHA512 certificates. So connection to your CRM server should work.

    Regards,
    Denis

  4. aaron3 member avatar

    aaron3

    a year ago

    It does, however there now appears to be a failed login attempt to my SugarCRM server

    error.jpg

    I have checked my login against the standard CRM login on the Webgui and it worked fine there. Any suggestions?

  5. GrinMark member avatar

    GrinMark Provider Affiliate

    a year ago

    Hi Aaron,

    Were you using LDAP authentication?

    Regards,
    Denis

  6. aaronross member avatar

    aaronross

    a year ago

    I will say so, as the credentials I use are inline with my AD credentials

  7. GrinMark member avatar

    GrinMark Provider Affiliate

    a year ago

    Hi Aaron,

    I've set the AD flag. Could you reenter the CRM password and check?

    Regards,
    Denis

  8. aaronross member avatar

    aaronross

    a year ago

    Please note that the TLS and connection error have been resolved.

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