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Support Cases | Author | Status | Type |
---|---|---|---|
#4341 Multi-User: CRM-Module stops installation at 5%. Simply hangs. - Installation of the server component in the module manager fails. Progress bar stops at 5%, doing no | HMM Deutschland GmbH | Closed | Installation |
#4301 Don't know how to install Mail App for Outlook - I'm reading the Single-Instance installation guide and it says I need this to proceed. However, I do | lylesjoela | Closed | Installation |
#4254 Outlook 365 Sugar Integratoin - Connection Failed error - Good day, I'm having trouble connecting the Sugar addin. I've configured the key and test it correct | jftenorio | Closed | Bug? |
#4195 Works - But Not All The Time - I just installed it and it's working on some of the emails I'm archiving but not all of them and I c | dana1 | Closed | Bug? |
#4161 GrinMark SugarCRM Add-On Not Working - Dear Sugaroutfitters Support, we have purchased your MultiUser-Edition Add-On for Our Company Plu | helpdesk3 | Closed | Bug? |
#4149 Sync Email to Contact(s) Manually? - Am I able to manually choose to sync an email to a Contact? For example, an internal email has to do | jkitsmiller | Closed | General Question |
#4148 Sync Meetings from Outlook to SugarCRM - I installed the Outlook 365 plugin. It did it's initial sync. The email I got back is below. 1 | jkitsmiller | Closed | General Question |
#4136 Add-In on Outlook Desktop - I installed the add-in in outlook on a website but I can't manage to get it on my Desktop-version of | laurijnvangorp | Closed | Installation |
#4088 We can't get add-in by url on outlook v.16.24 for Mac - We can't get add-in by url on outlook v.16.24 for Mac | marco3 | Closed | Installation |
#4022 User Authentication to Office.com Grayed Out - When reviewing the connection settings the username for authentication into Exchange is filled in (a | jkostenbader | Closed | General Question |
#3969 Test connection failed SugarCRM - Hi, I work with Outlook office 365 and I've installed the Grinmarck addIns. When I want to test | mmahe | Closed | Installation |
#3938 suitecrm 7.10.10 loop - Dear support, I'm installing multisite plugin but when I "commit" the installation fastcgi crash. | studioegasrl | Closed | Installation |
#3845 Does your plug-in work with aCloudCRM? - Does your plug-in work with aCloudCRM (they told me it did!)? I have it installed, tried all the | alisonotway | Closed | Installation |
#3800 Archived Email did not include attachments - Hi Support, We have recently installed this plugin and have been doing some testing, one thing we | GabrielleHall | Closed | General Question |
#3685 Trying to install Outlook 365 Plugin - I am attempting to load the plugin and I can see the <>Sugar button in my email. When I click on it | CAWILSON | Closed | Installation |
#3674 Synchronization of my Outlook Meetings into Sugar CRM - Hi, I have not been successful in synchronising my Outlook Meeting into the Sugar CRM. Each ti | aaronross | Closed | General Question |
#3640 Unable to manage add-in from user mailbox - I have rights to a user's mailbox, which I've opened. I don't see the option to manage add-ins from | killianz | Closed | Installation |
#3634 Email field in Sugar settings is not editable, and sadly, incorrect - The settings ?-box says that the email address is auto-detected and not editable, but that's a probl | petereckart | Closed | Installation |
#3546 Connecting to my SugarCRM - The request was aborted: Could not create SSL/TLS secure channel. - I was unable to successfully connect to my SugarCRM server, however if I browse to the the same URL | aaronross | Closed | Bug? |
#3349 <> Sugar displayed in all emails - Hi, When I install the Outlook plug-in for our Office 365 environment I'm given the option of enabl | martinwatkins | Closed | Installation |
#3175 Access to on premise CRM server - Hi, I've just signed up for a trial but am having trouble connecting to our on premise CRM server. | martinwatkins | Closed | Installation |
#3072 Login to suiteCRM fails (invalid login) - Hi there, the login setup of the Outlook365 > SugarCRM Addin fails with "Login attempt failed pl | fwtag | Closed | Bug? |
#3015 Please cancel my subscription - Hi, I am not finding option to cancel my subscription. How should i do it. Please help. | SimpleCRM-Sales | Closed | General Question |
#2879 Trial versione - sorry but I have not had time to test the plugin. Could you kindly give me another 30 day trial. Th | nicolamilanese | Closed | General Question |
#2877 Linking outgoing mail form Outlook to Sugar - So I've connected the plugin to my Outlook Mac (v. 15.28.1) however, if I'm sending email from Outlo | conor | Closed | General Question |
#2869 Compatibility - Does it work also without an office 365 or exchange account? I mean basically only as an outlook add | michelangelo | Closed | General Question |
#2840 Where is the zip file ?? - Hi i am not able to see addon zip in my account. | Calsoft_IT | Closed | Installation |
#2788 Oulook 365 Plugin for Sugar - Dear all In our environment we didn't success to make the whole thing run. It is by far too compl | markusweber | Closed | Installation |
#2781 please cancel my free trail - It's not working | shvdv | Closed | General Question |
#2745 Need assistance for installation - Hi I have referred to the Multi User Installation Guide but it appears is not as straight forward | Stephanie | Closed | Installation |
#2734 Cannot Establish Connection with Sugar - I've successfully installed the add-on, and have got connection with Office365. But my TEST CONNE | Four Colour Print Group | Closed | Installation |
#2714 Outlook 2016 for Mac - I can't seem to get the add-in added to Outlook 2016 for Mac. Also didn't find any documentation on | iank | Closed | General Question |
#2703 Sync problem - Hello, I have SuiteCRM 7.7.7 and Office 365 All the setup process was ok but there is a problem wit | fuguet | Closed | General Question |
#2634 Connection with CRM - Hi, I tried to connect my CRM with office365 and it doesn't work because of connection with CRM t | SELVEA | Closed | General Question |
#2488 Does the plugin work for Outlook for Mac 2011 - I have a client using Outlook for Mac 2011 as a client. Does the plugin work for this version? | paul11 | Closed | General Question |
#2447 Syncing email from Outlook 365 to SugarCRM - We are attempting the sync Outlook 365 email to Sugar CRM and do not see the email in Sugar. Best d | rick2 | Closed | Installation |
#2440 Activation and Configuration - Hi under the multi user instructions under the heading "Activation and Configuration" it reads "You | angieknipe | Closed | Installation |
#2422 GrinMark Outlook365 Addin for SugarCRM Connection Failed - so I am on the settings tab of the Outlook plugin in Outlook 2016. I have given my information, but | ptew | Closed | Installation |
#2393 hox to automate the synchronisation - Is it possible to automate the synchronisation every 10 mn so that the tasks, call and meeting are u | frichter | Closed | General Question |
#2386 GrinMark Outlook365 Addin for SugarCRM Connection Failed - I try to install a multi-user connection between SuiteCRM (Version 7.6.6) and Office 365 (business e | frichter | Closed | Bug? |
#2310 Unable to get CRM items. Please test CRM connection on the Settings tab. - Once email is archived in outlook and in signature tab getting an error ' Unable to get CRM items. | SimpleCRM-Sales | Closed | Bug? |
#2309 Duplicate Records in Related Items list - When I archive an email in outlook web app and relate the contact record / lead record to the email, | SimpleCRM-Sales | Closed | Bug? |
#2254 Message about single-user installation - One of our users keeps getting a message about erroneously using a Single User edition of the Sugar | bohdang | Closed | Installation |
#2253 GMSync 1.9.4 - attempting to update to GMSync 1.9.4 and getting the error message: Installation failed! The | bohdang | Closed | Bug? |
#2248 GMSync 1.9.4 - Attempting to install the latest GMSync Addon into our Sugar OnDemand instance. Getting the followin | bohdang | Closed | Bug? |
#2205 Add On Doesnt Work. Please cancel my account - Hi, I need to cancel my subscription as the add on does not work with my microsoft outlook versio | amandaarnier | Closed | Bug? |
#2176 Outlook 2013 Plugin: The Sugar Server Specified in Tools Sugar Options is unavailable - Unable to archive emails to sugar | James3678 | Closed | Bug? |
#2090 Question about plug in in Exchange 2010 - Does it work in Exchange 2010 and outlook 2016? | GermanLopez | Closed | General Question |
#1985 Cannot select the items in the crm to relate the mail in outlook 365 - HI, I cannot select the items in the crm to relate the mail in outlook 365. The checbox don't appea | frichter | Closed | General Question |
#1948 Functionality Question - Does this product allow archiving of Emails to custom modules created in the Sugar 7.6+ Sidecar fram | cynergysolutions | Closed | General Question |
#1946 Outlook contacts not syncing - I followed the instructions to install and set up the add in settings. All of the connection tests s | dschut | Closed | Feature |
#1905 How can I install the Sugar CRM onto Outlook 2016? - Just needing some help, saw the walk through, but I'm obviously not getting it. Is there a link to t | BUhlenhake | Closed | Installation |
#1887 Support for Otulook 2016 And Suite CRM - Does have support for Support for Otulook 2016 And Suite CRM? | liz | Closed | Installation |
#1875 using multi user license key with a single user edition - Hi, we're trying out your plugin and have installed as described in the installation guide. If we g | dvi | Closed | Bug? |
#1850 install on standalone Outlook 2016 - hi, I just purchased the trial. I was expecting a download link but only see the key. I read the ins | cloeven | Closed | Installation |
#1756 Unable to Use due to error - I keep receiving a license validation error that reads: License validation error: The remote server | mindypenning | Closed | Installation |
#1752 GrinMark Outlook365 Addin for SugarCRM License validation error: The remote server returned an error: (400) Bad Request. - I installed the grinmark office365 plugin on office 365 and installed the sugarcrm portion of the pl | ryan3 | Closed | Installation |
#1697 Unable to configure - My Office 365 account does not have an option to configure an add in. Please advise. I am trying t | CRM Ninjas | Closed | Installation |
#1634 SugarCRM & Outlook 365 on MAC Air - Hi I recently purchased and installed the SugarCRM add-in for Office 365 on my MAC. The <>Sug | vanessabotha | Closed | General Question |
#1629 Outlook 2013 - Hi, i need information about the plugin install in Outlook 2013. In your documentation doesn't show | omatorres | Closed | General Question |
#1564 Exchange? - Does your tool require that users have Exchange somewhere in the mix (O365, on-site, or hosted)? | bjohnson | Closed | General Question |
#1532 Sugar Connection - I cannot get the connection to work with my instance of SugarCRM below is the error I am receiving p | lapester | Closed | Bug? |
#1488 Test Licenses for Office 365 - Hi Support, I am having issues with my license for office 365. I think this is due to requesting a | lukek | Closed | Installation |
#1312 Synchronisation Hangs - I am testing your plugin and having an issue where it is hanging when I click on an e-mail to archiv | jonsalinger | Closed | Bug? |
#1305 Seems like my office365 doesn't offer the selection your - When trying to add from Manage Apps I am only given the option to add from the Office Store not from | bert1 | Closed | Installation |