by Rolustech

Increase your Sales instantly by using Sales Data Visualizer. RT SalesMap gives you a clean, transparent, and uncomplicated visual representation of your Accounts, Leads, and Contacts using Google’s powerful web browser mapping software right on your Sugar instance.

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#787 - No Pinpoints are shown

Closed General Question created by Björn Canales 7 years ago

I have installed the Sales map on a Demo machine for a potential customer, but I do not get any pinpoints for any type of data. The Demo data records have been geocoded, but I do not get any pins.

sugar 7.2.2.0 Enterprise, LAMP (Apache 2.2, PHP 5.3.29, Mysql 5.5)

Greetings Mark

  1. rolustech member avatar

    Rolustech Provider Affiliate

    7 years ago

    Hi,

    It is strange if you are not getting pins. Have to followed all the steps mentioned in user guide? Please tell me your exact steps as in our local system same environment is working fine.

    We can have a screen sharing session to reproduce and check the issue you are facing.

    Thanks, Rolustech Support

  2. markwillert member avatar

    Björn Canales

    7 years ago

    Hi, it would be nice to do that, as even a fresh install shows the same behaviour. How can we do this?

  3. rolustech member avatar

    Rolustech Provider Affiliate

    7 years ago

    Hi,

    Kindly provide us the access of your Sugar instance at support@rolustech.com. We can check it and let you know, the next action item.

    Thanks, Rolustech Support

  4. markwillert member avatar

    Björn Canales

    7 years ago

    So, I received your screenshot, but I still cannot make it work. Maybe it is a browser issue? I tried Firefox 24, 32, Chrome 37 and IE 11

    What did you use?

  5. rolustech member avatar

    Rolustech Provider Affiliate

    7 years ago

    Hi Mark,

    I used Chrome Version 37. We can have a screen sharing session on skype "rolustech.support" or gotomeeting to see the exact steps being performed on both sides. Kindly tell me your timezone and available time slot for the meeting.

    Thanks, Rolustech Support

  6. rolustech member avatar

    Rolustech Provider Affiliate

    7 years ago

    Hi Mark:

    Please let me know if problem still persist, can we have a session on your available time on skype "rolustech.support" to look at the issue?

    Regards, Rolustech Support

  7. rolustech member avatar

    Rolustech Provider Affiliate

    7 years ago

    Hi Mark,

    Please let us know if need any further help. We are here to help you out.

    Regards Rolustech Support

  8. rolustech member avatar

    Rolustech Provider Affiliate

    7 years ago

    Hi Mark,

    With this assumption that every thing is working fine, we are closing this Case, You can re-open it if need any help.

    Regards Rolustech Support

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