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#1240 - Validate give me Error - Unexpected data returned from the server

Closed Bug? created by PCSTORM Verified Purchase 9 years ago

Hi,

Have purchased, downloaded and installed this module. When copy/paste key into input box and click on Validate, I get the return that reads "Unexpected data returned from the server"

SuiteCRM Version 7.1.4 Sugar Version 6.5.18 (Build 1110)

Please assist urgently.

Cornel

Captivea - SugarCRM Advanced Partner Provider
9 years ago

Should be Sugaroutfitters related.

Under windows, We just try under our WAMP 2.2 Dev install With SuiteCRM 7.2.1MAX + Module drawing version 1.74 downloaded from SugarOutfitters

==> it works great. No error while entering our serial.

Please submit your serial at modules@captivea.fr or send an email to Sugaroutfitters.

=== IT SKILLS REQUIRED BELOW === Please describe also your server environnement, and PHP version used. (this could be a PHP error) Have you disable PHP error reporting ? (else you could have warning / notice message in the AJAX calls) Did you look at your browser JS console to see at the network tab the response of the AJAX call when pressing the validate button ?

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jason Verified Purchase
9 years ago

Hello,

We can help here. Make sure to enable php_curl on your server and open up your firewall to allow connections to sugaroutfitters.com.

Let me know how that goes.

Cheers, Jason Eggers SugarOutfitters

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- PCSTORM Verified Purchase
  9 years ago
  
  Hi Jason,
  
  php_curl was not on, and I enabled it by removing comments from php.ini file in bin\php and also bin\apache - the also on the WAMP I selected the php_curl extention, and restarted the WAMP
  
  Still give the same error - although I think we are moving forward....
  
  Cornel
  
  PS: I also purchased the QuickCRM for CE today - and I am also having problems installing it. I hade the trial installed - and it was working great - but the licensed version also giving issues - SO might be anything on my WAMP side also....
  
  You help is HUGELY appreciated.
  
  C
  
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PCSTORM Verified Purchase
9 years ago

Is there a specific port for Validation that I should open - because I briefly swithced the firewall off - and attempted the Validate again....same story C

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- jason Verified Purchase
  9 years ago
  
  For us it is port 443 (https). Since QuickCRM had the same issue it seems like a possible networking issue even though the firewall was turned off. Perhaps a proxy?
  
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Captivea - SugarCRM Advanced Partner Provider
9 years ago

Please give us your PHP version. Just to be sure you didn't installed a PHP 5.4 version

So if you have time to setup a screenshoot of your PHPINFO + Wamp exact version used (list of components maybe) it would help

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PCSTORM Verified Purchase
9 years ago

THANKS JASON!!

That all worked 100% for me!!!

curl was the real - issue, and then a good restart of everything.... also added the firewall rules - and Validated finally - thanks

For a novice like me this was a great learning curve….

Thank for your advice and patience.

Cornel

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