by Opacus

Full CalDAV bi-directional sync for SugarCRM. Use your native calendar on your favorite device to synchronise calls, meetings and tasks. Works with Apple (iOS), Android, and Thunderbird/Lightning.

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#1833 - Verification Issue

Closed Bug? created by saeedanwar127 a year ago

Hi,

I have gotten a demo version of your application and installed the plugin in my CRM. Got the application in my iphone and followed the user guide that you guys provide but I can't seem to get past the verification step. I have copied and pasted the server url and the calendar publish key several times so there can be no typo in that. I notice that there is an advanced page in the app too with port/ssl settings but there was no mention of this in the user guide. Could you guys let me know what might be going wrong?

Thank you.

  1. brian3 member avatar

    brian3

    a year ago

    btw - to reinforce what we've tried - 3 of our team members have all independently tried connecting the calendar on our iPhones with the same problem ie. fails to verify

  2. Opacus member avatar

    Opacus Provider

    a year ago

    A couple of things. First, the username is case sensitive and must match the one in SugarCRM.

    Second, can you browse to the URL you are adding into your iPhone? If you see some XML that's OK, you just don't want to see a 404 or 500 error page.

  3. saeedanwar127 member avatar

    saeedanwar127

    a year ago

    When we browse the URL, we are forced to login with Username & Password. We tried to login with crm user and calendar publish key as password(also tried crm password too) but it keeps us on same login screen and doesn't show any XML. Looking forward..

  4. brian3 member avatar

    brian3

    a year ago

    I also tried and got the results as Saeed above (tried both the calendar publish key & CRM password in the browser test)

  5. Opacus member avatar

    Opacus Provider

    a year ago

    Thanks, please can you paste the URL you are adding to your iPhone in a reply here? Obscure the hostname for security.

    Also please can you confirm the SugarCRM version, the flavour and the web server and database server software vendors and versions, as well as the PHP version. Thanks.

  6. saeedanwar127 member avatar

    saeedanwar127

    a year ago

    We are adding bellow URL to Iphone where admin is username.
    [base-url]/sas.php/principals/admin

    Please also see bellow the other required information.

    **SugarCRM version: ** we are using SuiteCRM(v 7.2.3)
    **Flavor: **Community Edition
    Webserver: Amazon AWS servers, Apache
    **database server: ** mysqli v 5.6.25
    **PHP Version: **5.5.26

    Please let me know If I missed anything.

  7. brian3 member avatar

    brian3

    a year ago

    Opacus guys - any update? we need to get this resolved

  8. brian3 member avatar

    brian3

    a year ago

    Opacus guys - any update? we need to get this resolved

  9. brian3 member avatar

    brian3

    a year ago

    ???

  10. Opacus member avatar

    Opacus Provider

    a year ago

    Hi, is that version of PHP supported by SuiteCRM?

  11. Opacus member avatar

    Opacus Provider

    5 months ago

    Apologies for the delay. We have a new version now which may solve your problem.

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