by synolia

Easily improve your Sugar data quality by applying mask patterns to Sugar fields. From phone numbers to dates to credit card numbers and more, help your users consistently entire data.

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#3725 - Mask Not Working On Field

Closed Bug? created by JaniceLoo a year ago

I'm trying to configure a mask for the Office Phone field and have followed the steps in the following pdf:
http://static.synolia.com/sugarmodules/SynoFieldMask/SYNOLIA_SugarCRM_Module_FieldMask_Sugar7_EN_V1.2.pdf

however, after doing a Quick Repair and Rebuild, my field still does not reflect the mask to be implemented. I'm not sure what step I'm missing.

Thanks for any assistance in advance!

  1. synolia member avatar

    synolia Provider Affiliate

    a year ago

    Hello,

    Have you followed all the steps on the installation from the documentation? Especially the ones about :
    o Click on “Rebuild JS Grouping Files”
    o Click on “Quick Repair and Rebuild”
    o Click on “Rebuild Sugar Logic Functions”

    As it seems that the module is not properly deployed in your case.

    Kind regards,
    Synolia Support

    • JaniceLoo member avatar

      JaniceLoo

      a year ago

      Hi there,

      Yes, I had done all of those steps prior to.

  2. JaniceLoo member avatar

    JaniceLoo

    a year ago

    Hmm...uninstalled and installed it again and it seemed to work this time. A quick question I guess. When implementing a mask when there is already data in the modules..the fields with data already in them will be not be reformatted to the mask format correct?

    • synolia member avatar

      synolia Provider Affiliate

      a year ago

      Hello,

      Glad to hear the reinstall fixed the issue. In the case of data already present and not at the correct format, the module will try to format and validate it when saving.
      Here is an exemple: if you have the value 123 in your database and the field mask is XX-XX then, on edit, the module will set the value of the field as follows 12-3_ and block the save as this value does not validate the mask. This is only done in the edit view of a record and will not work with mass update or imports.

      Kind regards,
      Synolia Support

    • tomco member avatar

      tomco Verified Purchase

      2 months ago

      Hello, Is there a way to mass update the existing data?

    • synolia member avatar

      synolia Provider Affiliate

      one month ago

      Hi

      Module doesn't modify datas when you do a mass update, module works on the record view.

      On the current version the 3 special masks upper, lower and upper_first are used when you import files.
      Your datas are converted to the specified mask when you import a file if the field is configured.

      Kind regards

      SYNOLIA Support

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