by 38 Elements

Essential solution to help you keep your SugarCRM data in perfect shape!

Primary source of problems with your SugarCRM data is duplicate entries that you are making while working. Eliminate those with advanced detection techniques and resolve them in few easy steps.

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#3086 - CRASHED SUGAR WHEN UPDATING TO 7.8.2

Closed Bug? created by conormccloy 5 years ago

Hello,

I had issues with your new install yesterday. Once it was active it slowed down Sugar to a crawl. I then contacted Sugar (wasn't sure what the issue was at the time) and they disabled it. They then enabled it and set it to run only Fridays at midnight. I had an upgrade to 7.8.2 scheduled last night (Tuesday) and this morning I wake up to find out that our instance is completely down. After contacting Sugar support, they claim it was your plugin. Our system is up and running, but I had to uninstall all versions of your plugin.

I really need a deduplication plugin and chose your plugin over Enjay's because I thought you had a comparable package with good customer service. Please help me understand what happened and find out whether I can even use your plugin or not.

Thanks, Conor

  1. eontek member avatar

    38 Elements Provider Affiliate

    5 years ago

    Hi Conor,

    thank you for upgrading to newer version of DeDupit. There is a known issue with Sugar Ondemand instances that cause the Sugar to slow down dramatically because of duplicate detection processes.

    We have new version specifically optimised for OnDemand that resolves the issues you are experiencing.

    I am passing your information to our team so that you are provided with corresponding package.

    Thank you for being our customer!

  2. eontek member avatar

    38 Elements Provider Affiliate

    5 years ago

    Hi Conor,

    we have published new version 4.0.4 (DeDupit-4.0.4.zip)

    Please download new ZIP file from your account, uninstall old module and install new module version.

    If there are any further issues, please don't hesitate to contact us directly at office@eontek.co

    Thank you!

  3. conormccloy member avatar

    conormccloy

    5 years ago

    I emailed you using the email you provided and have not received a response. This is what I sent.

    I just uploaded version 4.0.4 and went to create detection rules for the process when I encountered a blank screen. Please see attached (below) and advise. Blank Screen Dedupit.PNG

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  • "We tested DeDupit in a Sugar 9 enterprise on demand instance. Excellent and simple documentation. Manual as automated deduplication works perfectly." - sandraarango

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