• ZIP not installing on Sugar Version 9.0.0 (Build 151) (Spring '19)

  Support July 5th, 2019 @ 5:44 am
  

  Hi,

  Sorry. Sales Quota is only available for SugarCRM CE and SuiteCRM.

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• QuickCRM inactive

  Support April 8th, 2019 @ 6:03 am
  

  This is a problem with SugarOutfitters and I contacted them.
  Your license is displayed as Expired.

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• QuickCRM inactive

  Support April 7th, 2019 @ 10:30 am
  

  Hi,

  I will get in touch with people at SugarOutfitters.
  It shows that your license has expired and I don't know why.

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• add user

  Support January 23rd, 2019 @ 7:24 am
  

  Hello,

  It means that two users will be charged at next billing cycle.
  You won't be charged now for the license you already paid.

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• Cancel QuickCRM subscription

  Support July 30th, 2018 @ 2:41 pm
  

  Hi,

  You can do that from your Purchases page.

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• Changed payment type

  Support July 20th, 2018 @ 9:06 pm
  

  No, you won't loose any settings.

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• Changed payment type

  Support July 20th, 2018 @ 8:21 pm
  

  With the new payment mode, you need to install another server module, due to the way SugarOutfitters manages license keys.
  If you didn't receive a download link, you will find it in your Purchases page.

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• Incomplete display of all accounts

  Support March 10th, 2018 @ 7:45 pm
  

  Sorry, I don't understand your problem.
  Could you add screenshots ?

  Also, you are not supposed to see LBL_LISTVIEW_ALL but All (or the equivalent in your translation).

  What is your version of SugarCRM or SuiteCRM ?

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• Get coordinates from the iOS device or Android

  Support February 12th, 2018 @ 8:25 pm
  

  I need to check what the Here button gets from Google Maps.
  If the full address is not retrieved, geolocation won't be precise enough and then, we won't save it.
  There are anyway other possible solutions like a Save coordinates custom button that could be added to different views. I believe we already helped another customer do that.

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• Get coordinates from the iOS device or Android

  Support February 12th, 2018 @ 7:40 pm
  

  Could you hide all the JJWG fields on the app.
  When they are displayed, we assume they can be entered manually and we don't fill them automatically.
  Just add them in SuiteCRM Studio if you want to check. You

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• Get coordinates from the iOS device or Android

  Support February 12th, 2018 @ 7:02 pm
  

  Of course, this assumes that the address you entered was precise enough and Google Maps could find latitude and longitude.
  That would be the case if you use our géo referencing function.
  But if you enter an address manually, it's possible that Google Maps will not find it.
  Like PO Box 48123 or Building B, avenue Xxx

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• Get coordinates from the iOS device or Android

  Support February 12th, 2018 @ 6:34 pm
  

  Make sure logic hooks are not active in Google Maps settings.
  Then, saving records enabled for JJWG should find and save coordinates automatically.

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• Get coordinates from the iOS device or Android

  Support February 12th, 2018 @ 5:44 pm
  

  Sorry. I checked with developers and my answer was partly wrong.
  We already do that, but it only works when Google Maps logic hooks are not activated.
  When they are activated, they erase whatever latitude/longitude we save from the app (I guess this should be fixed by SuiteCRM).

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• Get coordinates from the iOS device or Android

  Support February 12th, 2018 @ 4:41 pm
  

  Hi,

  Thanks for your feedback.

  What you are asking is supposed to be done in SuiteCRM with logic_hooks and geocoding cron.
  That's the reason why we don't do it in the app.
  Did you setup that cron?

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• QuickCRM Mobile App configuration

  Support February 7th, 2018 @ 6:20 pm
  

  Hi,

  Can you access SuiteCRM outside your local network from a browser on a PC or a mobile?

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• automatic synchronization

  Support January 25th, 2018 @ 8:38 pm
  

  Hi,

  Actually that could be possible to implement.
  We display alerts when new meetings or calls are assigned to you, so, refreshing the calendar in that case could (and should) be done.
  We will do that in next version.

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• automatic synchronization

  Support January 25th, 2018 @ 7:37 pm
  

  Hi,

  What do you mean by automatic synchronization ?
  If you are online, you are connected all the time.

  We currently don't have push notifications but that's planned in a future version.
  However, you currently get alerts in the app home page if someone assigns you, for example, a leaf or a call.

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