by Yathit

Save time and bring your team together with Yathit InboxCRM, the only SugarCRM and Gmail integration you need. No more copying text and switching browser tabs just to save contact information from a Gmail message. Use SugarCRM's templates to reach out to customers faster, and even view your customer activity feeds right inside Gmail.

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#2159 - sugarcrm

Closed Bug? created by markn 6 years ago

yathit wont connect to my self-hosted sugarcrm instance. says "undefined"

  1. newbagan member avatar

    Yathit Provider

    6 years ago

    Hi Mark,

    Could you provide your crm portal url? I will check out the issue.

    Thanks in advance, Kyaw

    • markn member avatar

      markn

      6 years ago

      Sure. http://www.fulcrumcorp.com/sugar/

  2. newbagan member avatar

    Yathit Provider

    6 years ago

    Ok. self hosted, like localhost:1234 ?

  3. markn member avatar

    markn

    6 years ago

    yes, self hosted.

  4. markn member avatar

    markn

    6 years ago

    but it is out on the web in a datacenter, not on my local machine.

  5. newbagan member avatar

    Yathit Provider

    6 years ago

    Thanks you. Testing here, the extension try login with SugarCRM REST v3 and it should work provided correct login credential.

    It will be good if you could share your screen, so the i can figure out the issue.

  6. newbagan member avatar

    Yathit Provider

    6 years ago

    Alternatively, if you provide a test sugarcrm account, I will fix here. Since this is login issue, no modules access rights is required for testing.

  7. newbagan member avatar

    Yathit Provider

    6 years ago

    I have setup SugarCRM 6.1 to solved the issue, and fond the problem. The extension login request fail with the following error message:

    PHP Notice: Undefined variable: user_auth in /var/www/su618/service/v3/SugarWebServiceImplv3.php on line 84

    Currently the only workaround I find is using SOAP API, in which my extension supported. I will keep you posted for updated solution.

    BTW, Yathit extension work well with SugarCRM 4.5 and 5.5.

  8. markn member avatar

    markn

    6 years ago

    Thanks. I'm confused by your most recent response. What do I need to do on my end to configure the extension to access sugarcrm v 6.1?

    • newbagan member avatar

      Yathit Provider

      6 years ago

      Finally it turn out 6.1 is fuzzy about content_type. Changing json to JSON solve the problem as discuss in Stackoverflow.

      Please update the extension to version 5.14.0 to fix the issue. For updating extension see detail here.

  9. markn member avatar

    markn

    6 years ago

    Thanks. I updated the extension and now it can link to my sugarcrm 6.1 instance. Two things I thought you may want to know: 1. It looks like the "Archive" option in the drop-down yathit menu in gmail does not automatically fill in the "Subject" line. 2. Under email archive options, the word "archive" is not spelled correctly: "Option on compiling arhcive message content" Thanks for your help Mark

    • newbagan member avatar

      Yathit Provider

      6 years ago

      Both issues is fixed in this release 5.14.7. Could you update the extension and verify the fix.

      Thank you.

    • markn member avatar

      markn

      6 years ago

      Both appear to be fixed. Thanks for all your help! FYI-I tried two other alternatives (collabspot and something else), and neither of them could connect gmail to my version of sugarcrm.

  10. newbagan member avatar

    Yathit Provider

    6 years ago

    Thanks for your feedback.

    1. If you see that problem, could you please send a "Bug report" while in gmail having the issue. Please see below illustration for sending "Bug report" with "page.html" attached.

    2. Thanks. Correction will coming in the next release, today.

    Any feedback is appreciated.

    • markn member avatar

      markn

      6 years ago

      Bug report has been sent. Thanks.

  11. newbagan member avatar

    Yathit Provider

    6 years ago

    Sending bug report:

    enter image description here

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