Sugar Plugin that bridges the gap between Twilio & Sugar. To establish a connection with your customers, a state-of-the-art Telephony solution for Voice (Inbound and Outbound) and SMS to run your business more efficiently and cost-effectively. Works great with both VoIP and landlines.
#1794 - Twillio Integration - not working
When I click on the phone icon nothing happens, the top message says 'Waiting for Connection'
alecsullivan
8 years ago
Hi Jwinters,
Can you please confirm us that did you run Repair and Rebuild once after the installation? If yes then Please perform repair and Rebuild again.
Also please confirm that are you done with Call Settings and IVR Settings as mentioned in following Guide?
Interactive Voice Receiver Settings: https://www.sugaroutfitters.com/docs/twilio/sugar-7-call-user-guide Call Settings: https://www.sugaroutfitters.com/docs/twilio/sugar-7-installation-guide
Please let us know if above information helps or still you face the same issue
Regards Rolustech Support
8 years ago
Hi JWInters,
Please open following URLs.
https://staging3.rolustech.com:44322/index.html https://staging3.rolustech.com:44322/index2.html
Open these URL's separately and fill in the required information i.e Auth Token,Account Sid and App Sid which you have entered in your CRM in admin->Call Settings.
After entering the required info, click on "Test" button. and wait for 10 seconds and then take the screen shot. Then send us the screen shots for both pages, That will identify the issue.
You can send us screenshots at support@rolustech.com in reference of this Case No.
Looking forward
Regards Rolustech Support.