by sapiens.bi

Sapiens.BI helps you produce effective reports with charts in a fast and easy way. It is a Sugar and SuiteCRM BI plug-in with powerful reporting capabilities, ease of use, elegant design, and a quick and easy setup. This Reporting Tool is easy to use, there is no need for technical knowledge or SQL. The Sapiens.BI tool comes with over 100 pre-built reports.

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#4632 - Installation Issue

Open Installation created by cholly 2 months ago

I have the following errors when installing the BI Sapiens PRO free trial on my Sugar CRM 6.1.0 CE, after I install in Module Loader.

Including: /home/cmstest/public_html/cache/upload/upgrades/temp/XZ47E3/scripts/pre_install.php

ERROR LOG:

[09-Mar-2022 20:01:16 CST6CDT] PHP Fatal error: Call to undefined method MysqliManager::fetchOne() in /home/cmstest/public_html/cache/upload/upgrades/temp/XZ47E3/scripts/ARSchemaMySql.php on line 225

I do have the max file upload size as directed. Please advise what my next step needs to be.

  1. sapiens-bi member avatar

    sapiens.bi Provider

    2 months ago

    Hello,

    Thank you for contacting us!

    It seems there is problem with database connector. Can you please tell us what database are you using (MySQL, MsSQL, etc), which modification if any (Maria DB, Percona, etc.) and which version? Or you can give us temporary access (ssh/cpanel/etc.), and we will try to do all for you.

    Best Regards, Sapiens.BI team

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