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#4632 - Installation Issue

Open Installation created by cholly 6 months ago

I have the following errors when installing the BI Sapiens PRO free trial on my Sugar CRM 6.1.0 CE, after I install in Module Loader.

Including: /home/cmstest/public_html/cache/upload/upgrades/temp/XZ47E3/scripts/pre_install.php


[09-Mar-2022 20:01:16 CST6CDT] PHP Fatal error: Call to undefined method MysqliManager::fetchOne() in /home/cmstest/public_html/cache/upload/upgrades/temp/XZ47E3/scripts/ARSchemaMySql.php on line 225

I do have the max file upload size as directed. Please advise what my next step needs to be.

  1. sapiens-bi member avatar Provider

    6 months ago


    Thank you for contacting us!

    It seems there is problem with database connector. Can you please tell us what database are you using (MySQL, MsSQL, etc), which modification if any (Maria DB, Percona, etc.) and which version? Or you can give us temporary access (ssh/cpanel/etc.), and we will try to do all for you.

    Best Regards, Sapiens.BI team

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