by sapiens.bi

Dynamic Reports and Interactive Charts. A powerful tool for report creation and data analytics in SugarCRM. Includes a variety of chart types, detailed, summary and pivot tables. This Reporting Tool is very user-friendly, no need for technical knowledge or SQL. The Sapiens.BI tool comes with over 100 pre-built reports that are ready to be used on day one.

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#2780 - Migration from one system to another.

Closed Installation created by dion 5 years ago

Background:

I have a "development" suitecrm installation and a "staging" suitecrm installation. I was successful at setting it up and running on the "development" server. At that point, I did a back up and restore of the suitecrm system (including the analytic reporting work I had done) to the "Staging" server. The information came across and the system works.

The is is that when I click on the "Add to Homepage" button, it adds the graph for the report to the home page. But, it has the old URL embedded in it. My assumption is that when I restored by "development" setup to the "staging", there is a URL embedded in the data somewhere that didn't get changed.

I did do an uninstall of the tool and re-install, but it still wants to use the old URL.

Any advice on how to fix?

Thanks....dion

  1. sapiens-bi member avatar

    sapiens.bi Provider

    5 years ago

    Hello Dion,

    No worries, we will get this fixed ;).

    The first thing to check would be Sugar config file (in your root directory) - what is the site_url there - if it is still the old one, please update to the new, correct url and it should work then.

    If it is ok and issue still pending, please let us know.

    Good luck!

    Best Regards, IT Sapiens Team

    • dion member avatar

      dion

      5 years ago

      Thanks for the fast response. I knew it was something on my side in terms of configuration. Let me look at it and I will report back!

  2. dion member avatar

    dion

    5 years ago

    Worked like a charm. Thank you!!!

    • sapiens-bi member avatar

      sapiens.bi Provider

      5 years ago

      Excellent, thank you for the feedback, Dion!

      Best Regards, IT Sapiens Team

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