Real-time, bi-directional synchronization of Marketo data with Sugar Leads and Contacts. Features automatic Lead conversion based on Marketo score; configuration through Sugar's Cloud Connector and support for custom fields. Purchase includes one year of full connector support including all bug fixes and new updates.
#2817 - Marketo subpanel disappeared on the Contacts form (both Edit and View modes)
We have purchased the plugin that allows integration between Marketo and SugarCRM6. I don't know if this is the best area for support, but if it's not please let me know. Our SugarCRM version is 6.5.16. We have successfully installed the plugin and used it for several days (we had the Marketo panel on a contact and were able to use the checkbox Sync to Marketo on a contact), but after some action or event the Marketo subpanel disappeared on the Contacts form (both Edit and View modes). We have checked and the plugin was still enabled and correctly configured. The issue we have seen was that on the Connectors -> Map Connector Fields admin section we had this error: "No modules have been enabled for this connector. Select a module for this connector in the Enable Connectors page." We have looked over the Enable Connectors page, but no information related to Marketo appears there.
7 years ago
Can we get on a WebEx sometime tomorrow and have a look at what is going on? I also sent a direct email.
7 years ago
Hello,
Yes, we can plan a Webex meeting. Please let me know the details of the Webex session and the hours you are available (an your time zone) to see if we can also free up our schedule. Also, we run on Eastern European time here and need to know if by tomorrow is Thursday, 26/01 or Friday, 27/01. I am available also on skype (ID: teodora.maxim2). Thank you.
Teodora Maxim Pentalog Systems Engineer
7 years ago
Hello,
Do you have any news on our issue? We need to know what triggers this issue on out environement. Thank you.