Hi Sumit,

Please, take in account that you are using the MMR 1.1.14 version for Sugar 6.4. In this version you don't have the same funcionality that in the MMR 2.5. You should review the MMR 1.1 manual.

1 and 6: this two funcionality are not included in MMR 1.1.14 2 and 5: this two errors could be a permission problem, please, review that you have the correct permission 3: you should install the cde or the Libreoffice, please review the "Requirements for PDF Documents" section in the manual (MailMerge-Reports-1.1.14-User-Guide.pdf) 4. We would need more information about this point

Regards,

Anabel adonadios@izertis.com

Hi Anabel,

For point 2 and 5 , I gave full permission chmod -R 777 /home/sugar/public_html though it is not working, and In browser console I am getting the below error,

TypeError: document.getElementById(...) is null

For Point 4 I am getting the below error,

Word found unreadable content in "lead alert template -4". Do you want to recover the contents of this document?If you trust the source of this document, click Yes.

Looking forward for your reply....

Thanks & Regards Sumit Sahay

Hi Sumit,

The errors that you are reporting are very strange. Please, give us information abour your system: Operating system, Sugar version, dedicated o virtualized server, etc. It seems clear that you have a SUGAR CRM 6.4 ¿CE or PRO? ¿other? About the point 3: are you going to install the cde o libreoffice? which version?

Regards,

Anabel

Hi Anabel,

Below are the details of my sugar instance,

SugarCRM CE 6.4.2

Operating system Debian Linux 7 MySQL version: 5.5.37 php version : 5.4.33 Apache version : 2.2.22

Looking forward for your reply....

Thanks & Regards Sumit Sahay

Hi Anabel,

While using the custom field for the document generation I am getting one error as,

TinyButStrong Error in field [a. This message can be cancelled using parameter 'noerr'.

TinyButStrong Error Show() Method: The output is cancelled by the OpenTBS plugin because at least one error has occured.

Looking forward for your reply.....

Thanks & Regards Sumit Sahay

Hi Sumit,

The “TypeError: document.getElementById(...) is null” is a typical problem with permission lack.....

What other plugins have you installed in your Sugar environment? The only explanation we have is that your Sugar environment has something very particular that makes MMR doesn't work properly...... Please, tell us the list of plugins (and their version) you have installed.

Regards,

Anabel

Hi Anabel,

Antera_Icons - 1311315117 LoginAudit - 1.6.5 British Language file for SugarCE 5.0.0a Timesheet - 2.3 KReporter Core - v3.0.6 K Base Package - v3.0.6 Dashboard Manager - 1.7 MailMerge Reports - 1.1.14 ReportGenerator - 1435230837

and I am also unable to generate Available variables list & Generate basic template.

Looking forward for your reply.....

Thanks & Regards Sumit Sahay

Hi Anabel,

" and I am also unable to generate Available variables list & Generate basic template."

this is working now.

TinyButStrong Error in field [a. This message can be cancelled using parameter 'noerr'.

TinyButStrong Error Show() Method: The output is cancelled by the OpenTBS plugin because at least one error has occured.

this is the error I am getting while generating the doc including custom fields.

Thanks & Regards Sumit Sahay

Hi Anabel,

I am unable to get Pdf Generation Button, below are the process I followed as per the document I have,

1.download the package ( LibreOffice_5.0.4.2_Linux_x86-64_deb.tar.gz) from source 2. untar it by using ar -zxvf (package name) 3.go to its DEBS directory,go to its DEBS directory Sudo dpkg -i 8.deb 4.cd /opt/libreoffice3/program/ here we found its .bin file soffice.bin

These are the above steps I followed to get the Pdf button.

Looking forward for reply.....

Thanks & Regards Sumit Sahay

Hi Sumit,

You have a lot of pluggins installed...The MMR 1.1 version is NOT upgrade safe, MMR plugin is upgrade safe from 2.0 version. In order to help you to solve MMR problems in your installation, you would need a copy of your files, not your data, only your files, would you send us by dropbox? Besides, I am afraid that the time we will need to solve the problems, will exceed the time of basic support.... We understand that you are not planning to migrate to SUGAR 6.5, aren't you?

Regards,

Anabel

Hi again,

I have seen your last mail about the pdf problem. We will review as soon as posible.... but, your instalation has many problems.....

Regards,

Anabel

Hi Sumit,

About the PDF generation, acording the steps you wrote, there is a step you missed: to link the Libreoffice instalation with the MMR plugin, you must add into the config_override.php file the next:

$sugar_config['DHA_OpenOffice_exe'] = '/opt/libreoffice3/program/soffice.bin'; $sugar_config['DHA_OpenOffice_cde'] = '';

But, there is something straing: you download the LibreOffice 5.0 but the path is about a LibreOffice 3 ¿?.

Regards,

Anabel

One thing more, please, when you prepare the copy of your files to send us by dropbox (or wetransfer), please don't include the "upload" directory neither the "cache" directory in order to minimize the size of the zip.

Regards,

Anabel

Hi Anabel,

The major problem I am getting while opening the document I am getting 2 error message then I see the generated templates, the error are given below,...

Word found unreadable content in "lead alert template -4". Do you want to recover the contents of this document?If you trust the source of this document, click Yes.

Looking forward for your reply.....

Thanks & Regards Sumit Sahay

Hi Anabel,

Below are the commands we used for the installation 1. "sudo su" 2. download the package ( LibreOffice_5.1.0.1_Linux_x86-64_deb.tar.gz) from source 3. untar it by using "tar -zxvf (package name)" 4. go to its DEBS directory,go to its DEBS directory "Sudo dpkg -i *.deb" 5. "cd /opt/libreoffice5.1/program/" here we found its .bin file "soffice.bin"

I did change in the config_override.php file too as you suggested me above.

Though it is not coming, the Pdf button

Looking forward for your reply.....

Thanks & Regards Sumit Sahay

Hi Anabel,

I am unable to use the above mentioned commands as we are using the debian version .dev is acceptable on debian and not the .rpm.

Can you guide me for the debian version?

Looking forward for your reply.....

Thanks & Regards Sumit Sahay