by 38 Elements

Insight Tooltips is a quick and easy way to view record details without the need to open the detailview. It will save you and your employees hundreds of clicks per day. Just imagine the time you are going to save!

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#1561 - Issue with SuiteCRM 7.3.1 - Tooltip Palette covers the modules

Closed Bug? created by jonnie00 7 years ago


I have just purchased your plugin and installed it successfully Unfortunately there appears to be a bug as the tooltip palette is centred on the screen and covers half of the modules you are trying to configure. I have tried this in IE, Firefox and Google Chrome. All browsers show the same error.

Please can you advise what is causing the issue and your proposed solution?

Many thanks,

  1. jonnie00 member avatar


    7 years ago

    I have just spent the last hour trying to get this plugin to work. If you minimise the screen then you are able to configure the plugin however, after all that it does not work with this version of SuiteCRM 7.3.1.

    Please can you let me know if this can be resolved. If not, please arrange for a refund.

    Many thanks,

    • jason member avatar

      jason Verified Purchase

      7 years ago

      Keep us in the loop on this one. If it can't be resolved, email us at so that we can get your purchase refunded.

      Cheers, Jason SugarOutfitters

    • jonnie00 member avatar


      7 years ago

      I did receive an email from the company letting me know they were looking in to it. I have subsequently followed up but have not received a reply.

      I'll keep you informed as to their progress.

      Thanks for following up.


  2. jonnie00 member avatar


    7 years ago

    I am disappointed not to have received a follow up or a reply to my email. Please can you come back to me with the solution. If it is not possible, please refund my purchase.

    Many thanks,

  3. jonnie00 member avatar


    7 years ago

    As I have not had any reply to my last two attempts to contact you I'd be grateful if you would refund this purchase with immediate effect.

    Please confirm that this will be done today.

  4. eontek-primary-contact member avatar

    38 Elements Verified Purchase

    7 years ago

    Hi there,

    you request for refund has been submitted and will be processed shortly. SuiteCRM is taking different direction and modules are starting not to be compatible with both.

    Once again, sorry for late reply to your requests.

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