by GrinMark

Make life easier by reducing the need to flip between apps. If you are using Outlook Web App, Outlook 2013, or Outlook 2016 connected to Office365 or Exchange Server 2013 then be sure to take advantage of this email and contact synchronization add-on. Smartly links emails to your Sugar records and keeps your contacts in sync.

Free Trial

By clicking you consent to share your profile with the developer

#1946 - Outlook contacts not syncing

Closed Feature created by dschut 8 years ago

I followed the instructions to install and set up the add in settings. All of the connection tests show i am connected. When I try to sync my contacts either way and two way i get this error "[Contacts]:/SynchContactsE2S;Test One;Object reference not set to an instance of an object"

  1. GrinMark member avatar

    GrinMark Provider Affiliate

    8 years ago

    The Sugar user does not have Export permissions for contacts. So when synchronizer tries to find a matching contact in Sugar it fails.

  2. GrinMark member avatar

    GrinMark Provider Affiliate

    8 years ago

    Just checked, the Sugar user also does not have write permissions for Contacts.

  3. dschut member avatar


    8 years ago

    We are in contact with the system administrator. The Contacts we use may be a custom field as our entire system is customized for our use.

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...