by Captivea - SugarCRM Advanced Partner

Need a way to have customers sign a receipt or for project managers to draw a mock-up in real time right inside of Sugar? Add drawing fields to any SugarCRM module right from within Studio. Especially great when out in the field using a tablet. Signatures or drawings on the spot.

Free Trial

By clicking you consent to share your profile with the developer

#2832 - Doc sign not working

Closed Bug? created by sue Verified Purchase 5 years ago

Hello, We have purchased your doc sign plugin. but its not working in invoice or account module.

Its showing "
La licence n'est pas valide ou a expiré! Pour entrez la nouvelle clé, cliquez Ici" error on edit view.

We are using SuiteCRM 7 i.e Sugarcrm 6.5.20 version.

Please guide.

  1. Captivea member avatar

    There about 9 different version of SuiteCRM 7, we need the exact version you're using to be able to try to install the module on this Suite edition. The module was built for Sugarcrm originally the new theme of SuiteCRM or the additional invoice module added by SuiteCRM could be not fully functionnal and should be tested

    Please give us also the Apache and PHP version in order to be sure you're using SugarCRM 6.5 platform requirments.

    Our offices will be closed exceptionnally tomorrow as we are moving into new offices, so we will have a look next monday.

    Best regards

  2. sue member avatar

    sue Verified Purchase

    5 years ago

    We are using below configurations:

    Apache Version => Apache/2.2.15 (CentOS) PHP Version => PHP/5.5.35 suitecrm_version' => '7.2.2' sugar_version => '6.5.20'

    Also see the attached screenshot of exact issue. If you want we can alos provide our crm credentials to make it work.

    • Captivea member avatar

      Please let us test under SuiteCRM 7.2.2 (quite an old version of Suitecrm) If possible uplgrade to latest 5.6.x version

      no others modules installed ?

      Can you please list php modules/extension installed : php -m

      I create a support ticket with all informations to my team

  3. sue member avatar

    sue Verified Purchase

    5 years ago

    Les licences suivantes ne sont pas valides ou ont expiré! Pour entrez la nouvelle clé d'une licence, cliquer sur le lien correspondant: cap_Drawing

  4. sue member avatar

    sue Verified Purchase

    5 years ago

    The following licenses are invalid or expired! To enter the new key of a license, click on the corresponding link: cap_Drawing

  5. sue member avatar

    sue Verified Purchase

    5 years ago

    Do I need a new Key to activate software?

    • Captivea member avatar

      when you purchased the module, you received a licence key from Sugar outfitters. You just have to enter it and press validate no other key needed.

      However I asked our internal team to check if suitecrm 7.2 is well supported when installing a fresh suite instance + the module, answer is expected within the week

  6. sue member avatar

    sue Verified Purchase

    5 years ago

    I already inputted that key so do I need another one?

    • Captivea member avatar

      No, the licence is checked on sugar outfiters database, no need for a new key, only need to check if module is compatible. Two options here : - you can ask a refund until we finished to test and check for the answer as soon as we post it here - just wait few extra days to let us test if the module can ben fully functionnal on SuiteCRM 7.2 (quite sorry but as Suite is no on 7.8, we don't have 7.2 instances remain on our dev servers and have to setup it back)

  7. Captivea member avatar

    Our team succesfully installed SuiteCRM 7.2.2 + drawing module and added it in account modules without a problem Licence validation is ok

    We are confident that your webserver/php installation in maybe lacking few important modules (like curl for example)

    We asked you to send us the list of php modules and apache modules installed. (php -m or phpinformation page) Without that we will not be able to troubleshoot your setup and will close the case.

    Best regards

  8. sue member avatar

    sue Verified Purchase

    5 years ago

    Please post a list of php and apache modules needed.

    • Captivea member avatar

      Please refer to SugarCRM and SuiteCRM documentation. All modules are listed within. As we are SugarCRM partners, our developpers are using guidelines and requirments of SugarCRM official Documentation.

      To our experience, most of the time users are forgetting to enable curl and we know that sugar ourtfiters is using this to check the licence.

    • jason member avatar

      jason Verified Purchase

      5 years ago

      Hi Sue,

      I see that you were able to validate the license, but thought I'd drop a note here in case anyone else has any issues with getting the license key to work. Here are the usual issues if the license will not validate:

      • Your server cannot connect to sugaroutfitters.com
      • The php_curl module is not enabled

      One other possible issue is if config_override.php in your root SugarCRM/SuiteCRM directory is not writable. This makes it so the key doesn't save correctly which may present an error that a key is needed even after validating.

      Since the key is validating, if you are having issues with the license it may be that the config_override.php is not writable.

      Hope this helps! Jason Eggers SugarOutfitters

  9. sue member avatar

    sue Verified Purchase

    5 years ago

    PHP logo PHP Version 5.5.35

    System Linux ETELWEB2.flohosting.com 2.6.32-431.20.5.el6.x86_64 #1 SMP Fri Jul 25 08:34:44 UTC 2014 x86_64 Build Date Apr 27 2016 14:53:14 Server API Apache 2.0 Handler Virtual Directory Support disabled Configuration File (php.ini) Path /etc Loaded Configuration File /etc/php.ini Scan this dir for additional .ini files /etc/php.d Additional .ini files parsed /etc/php.d/bz2.ini, /etc/php.d/calendar.ini, /etc/php.d/ctype.ini, /etc/php.d/curl.ini, /etc/php.d/dom.ini, /etc/php.d/exif.ini, /etc/php.d/fileinfo.ini, /etc/php.d/ftp.ini, /etc/php.d/gd.ini, /etc/php.d/gettext.ini, /etc/php.d/iconv.ini, /etc/php.d/imap.ini, /etc/php.d/json.ini, /etc/php.d/ldap.ini, /etc/php.d/mbstring.ini, /etc/php.d/mcrypt.ini, /etc/php.d/mysqlnd.ini, /etc/php.d/mysqlnd_mysql.ini, /etc/php.d/mysqlnd_mysqli.ini, /etc/php.d/odbc.ini, /etc/php.d/pdo.ini, /etc/php.d/pdo_mysqlnd.ini, /etc/php.d/pdo_odbc.ini, /etc/php.d/pdo_sqlite.ini, /etc/php.d/phar.ini, /etc/php.d/posix.ini, /etc/php.d/shmop.ini, /etc/php.d/simplexml.ini, /etc/php.d/soap.ini, /etc/php.d/sockets.ini, /etc/php.d/sqlite3.ini, /etc/php.d/ssh2.ini, /etc/php.d/sysvmsg.ini, /etc/php.d/sysvsem.ini, /etc/php.d/sysvshm.ini, /etc/php.d/tokenizer.ini, /etc/php.d/xml.ini, /etc/php.d/xml_wddx.ini, /etc/php.d/xmlreader.ini, /etc/php.d/xmlrpc.ini, /etc/php.d/xmlwriter.ini, /etc/php.d/xsl.ini, /etc/php.d/zip.ini PHP API 20121113 PHP Extension 20121212 Zend Extension 220121212 Zend Extension Build API220121212,NTS PHP Extension Build API20121212,NTS Debug Build no Thread Safety disabled Zend Signal Handling disabled Zend Memory Manager enabled Zend Multibyte Support provided by mbstring IPv6 Support enabled DTrace Support enabled Registered PHP Streams https, ftps, compress.zlib, php, file, glob, data, http, ftp, compress.bzip2, phar, ssh2.shell, ssh2.exec, ssh2.tunnel, ssh2.scp, ssh2.sftp, zip Registered Stream Socket Transports tcp, udp, unix, udg, ssl, sslv3, sslv2, tls Registered Stream Filters zlib.*, string.rot13, string.toupper, string.tolower, string.strip_tags, convert.*, consumed, dechunk, bzip2.*, convert.iconv.*, mcrypt.*, mdecrypt.*

    Zend logo This program makes use of the Zend Scripting Language Engine: Zend Engine v2.5.0, Copyright (c) 1998-2015 Zend Technologies

    Configuration

    apache2handler

    Apache Version Apache/2.2.15 (CentOS) Apache API Version 20051115 Server Administrator admin@contactprocrm.com Hostname:Port crm.contactprocrm.com:0 User/Group apache(48)/48 Max Requests Per Child: 4000 - Keep Alive: off - Max Per Connection: 100 Timeouts Connection: 60 - Keep-Alive: 15 Virtual Server Yes Server Root /etc/httpd Loaded Modules core prefork http_core mod_so mod_auth_basic mod_auth_digest mod_authn_file mod_authn_alias mod_authn_anon mod_authn_dbm mod_authn_default mod_authz_host mod_authz_user mod_authz_owner mod_authz_groupfile mod_authz_dbm mod_authz_default util_ldap mod_authnz_ldap mod_include mod_log_config mod_logio mod_env mod_ext_filter mod_mime_magic mod_expires mod_deflate mod_headers mod_usertrack mod_setenvif mod_mime mod_dav mod_status mod_autoindex mod_info mod_dav_fs mod_vhost_alias mod_negotiation mod_dir mod_actions mod_speling mod_userdir mod_alias mod_substitute mod_rewrite mod_proxy mod_proxy_balancer mod_proxy_ftp mod_proxy_http mod_proxy_ajp mod_proxy_connect mod_cache mod_suexec mod_disk_cache mod_cgi mod_version mod_php5 mod_ssl mod_proxy_scgi

    Directive Local Value Master Value engine 1 1 last_modified 0 0 xbithack 0 0

    Apache Environment

    Variable Value HTTP_HOST 64.71.78.54 HTTP_CONNECTION keep-alive HTTP_UPGRADE_INSECURE_REQUESTS 1 HTTP_USER_AGENT Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_2) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/55.0.2883.95 Safari/537.36 HTTP_ACCEPT text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,/;q=0.8 HTTP_ACCEPT_ENCODING gzip, deflate, sdch HTTP_ACCEPT_LANGUAGE en-GB,en-US;q=0.8,en;q=0.6 HTTP_COOKIE sugar_user_theme=SuiteR; ck_login_id_20=1; ck_login_language_20=en_us PATH /sbin:/usr/sbin:/bin:/usr/bin SERVER_SIGNATURE

    Apache/2.2.15 (CentOS) Server at 64.71.78.54 Port 80

    SERVER_SOFTWARE Apache/2.2.15 (CentOS) SERVER_NAME 64.71.78.54 SERVER_ADDR 10.0.6.105 SERVER_PORT 80 REMOTE_ADDR 160.20.0.11 DOCUMENT_ROOT /var/www/html/ SERVER_ADMIN admin@contactprocrm.com SCRIPT_FILENAME /var/www/html/nandro/index.php REMOTE_PORT 26232 GATEWAY_INTERFACE CGI/1.1 SERVER_PROTOCOL HTTP/1.1 REQUEST_METHOD GET QUERY_STRING no value REQUEST_URI /nandro/ SCRIPT_NAME /nandro/index.php

    HTTP Headers Information

    HTTP Request Headers HTTP Request GET /nandro/ HTTP/1.1 Host 64.71.78.54 Connection keep-alive Upgrade-Insecure-Requests 1 User-Agent Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_2) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/55.0.2883.95 Safari/537.36 Accept text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,/;q=0.8 Accept-Encoding gzip, deflate, sdch Accept-Language en-GB,en-US;q=0.8,en;q=0.6 Cookie sugar_user_theme=SuiteR; ck_login_id_20=1; ck_login_language_20=en_us HTTP Response Headers X-Powered-By PHP/5.5.35

    bz2

    BZip2 Support Enabled Stream Wrapper support compress.bzip2:// Stream Filter support bzip2.decompress, bzip2.compress BZip2 Version 1.0.5, 10-Dec-2007

    calendar

    Calendar support enabled

    Core

    PHP Version 5.5.35

    Directive Local Value Master Value allow_url_fopen On On allow_url_include Off Off always_populate_raw_post_data Off Off arg_separator.input & & arg_separator.output & & asp_tags Off Off auto_append_file no value no value auto_globals_jit On On auto_prepend_file no value no value browscap no value no value default_charset no value no value default_mimetype text/html text/html disable_classes no value no value disable_functions no value no value display_errors Off Off display_startup_errors Off Off doc_root no value no value docref_ext no value no value docref_root no value no value enable_dl Off Off enable_post_data_reading On On error_append_string no value no value error_log no value no value error_prepend_string no value no value error_reporting 22527 22527 exit_on_timeout Off Off expose_php On On extension_dir /usr/lib64/php/modules /usr/lib64/php/modules file_uploads On On highlight.comment #FF8000 #FF8000 highlight.default #0000BB #0000BB highlight.html #000000 #000000 highlight.keyword #007700 #007700 highlight.string #DD0000 #DD0000 html_errors On On ignore_repeated_errors Off Off ignore_repeated_source Off Off ignore_user_abort Off Off implicit_flush Off Off include_path .:/usr/share/pear:/usr/share/php .:/usr/share/pear:/usr/share/php log_errors On On log_errors_max_len 1024 1024 mail.add_x_header On On mail.force_extra_parameters no value no value mail.log no value no value max_execution_time 30 30 max_file_uploads 20 20 max_input_nesting_level 64 64 max_input_time 60 60 max_input_vars 1000 1000 memory_limit 1024M 1024M open_basedir no value no value output_buffering 4096 4096 output_handler no value no value post_max_size 8M 8M precision 14 14 realpath_cache_size 16K 16K realpath_cache_ttl 120 120 register_argc_argv Off Off report_memleaks On On report_zend_debug On On request_order GP GP sendmail_from no value no value sendmail_path /usr/sbin/sendmail -t -i /usr/sbin/sendmail -t -i serialize_precision 17 17 short_open_tag Off Off SMTP localhost localhost smtp_port 25 25 sql.safe_mode Off Off sys_temp_dir no value no value track_errors Off Off unserialize_callback_func no value no value upload_max_filesize 2M 2M upload_tmp_dir no value no value user_dir no value no value user_ini.cache_ttl 300 300 user_ini.filename .user.ini .user.ini variables_order GPCS GPCS xmlrpc_error_number 0 0 xmlrpc_errors Off Off zend.detect_unicode On On zend.enable_gc On On zend.multibyte Off Off zend.script_encoding no value no value

    ctype

    ctype functions enabled

    curl

    cURL support enabled cURL Information 7.48.0 Age 3 Features AsynchDNS Yes CharConv No Debug No GSS-Negotiate No IDN Yes IPv6 Yes krb4 No Largefile Yes libz Yes NTLM Yes SPNEGO Yes SSL Yes SSPI No Protocols dict, file, ftp, ftps, gopher, http, https, imap, imaps, ldap, ldaps, pop3, pop3s, rtsp, scp, sftp, smb, smbs, smtp, smtps, telnet, tftp Host x86_64-redhat-linux-gnu SSL Version OpenSSL/1.0.1e ZLib Version 1.2.3 libSSH Version libssh2/1.7.0

    date

    date/time support enabled "Olson" Timezone Database Version 0.system Timezone Database internal Default timezone America/New_York

    Directive Local Value Master Value date.default_latitude 31.7667 31.7667 date.default_longitude 35.2333 35.2333 date.sunrise_zenith 90.583333 90.583333 date.sunset_zenith 90.583333 90.583333 date.timezone America/New_York America/New_York

    dom

    DOM/XML enabled DOM/XML API Version 20031129 libxml Version 2.7.6 HTML Support enabled XPath Support enabled XPointer Support enabled Schema Support enabled RelaxNG Support enabled

    ereg

    Regex Library Bundled library enabled

    exif

    EXIF Support enabled EXIF Version 1.4 $Id: f366acc552b833af05c402be1c85c28cfd1581e6 $ Supported EXIF Version 0220 Supported filetypes JPEG,TIFF

    Directive Local Value Master Value exif.decode_jis_intel JIS JIS exif.decode_jis_motorola JIS JIS exif.decode_unicode_intel UCS-2LE UCS-2LE exif.decode_unicode_motorola UCS-2BE UCS-2BE exif.encode_jis no value no value exif.encode_unicode ISO-8859-15 ISO-8859-15

    fileinfo

    fileinfo support enabled version 1.0.5

    filter

    Input Validation and Filtering enabled Revision $Id: fbeb8bbbf6cc97f568996dac46e13e48e2907326 $

    Directive Local Value Master Value filter.default unsafe_raw unsafe_raw filter.default_flags no value no value

    ftp

    FTP support enabled

    gd

    GD Support enabled GD Version 2.1.1 FreeType Support enabled FreeType Linkage with freetype FreeType Version 2.3.11 T1Lib Support enabled GIF Read Support enabled GIF Create Support enabled JPEG Support enabled libJPEG Version 6b PNG Support enabled libPNG Version 1.2.49 WBMP Support enabled XPM Support enabled libXpm Version 30411 XBM Support enabled WebP Support enabled

    Directive Local Value Master Value gd.jpeg_ignore_warning 0 0

    gettext

    GetText Support enabled

    hash

    hash support enabled Hashing Engines md2 md4 md5 sha1 sha224 sha256 sha384 sha512 ripemd128 ripemd160 ripemd256 ripemd320 whirlpool tiger128,3 tiger160,3 tiger192,3 tiger128,4 tiger160,4 tiger192,4 snefru snefru256 gost adler32 crc32 crc32b fnv132 fnv164 joaat haval128,3 haval160,3 haval192,3 haval224,3 haval256,3 haval128,4 haval160,4 haval192,4 haval224,4 haval256,4 haval128,5 haval160,5 haval192,5 haval224,5 haval256,5

    iconv

    iconv support enabled iconv implementation glibc iconv library version 2.12

    Directive Local Value Master Value iconv.input_encoding ISO-8859-1 ISO-8859-1 iconv.internal_encoding ISO-8859-1 ISO-8859-1 iconv.output_encoding ISO-8859-1 ISO-8859-1

    imap

    IMAP c-Client Version 2007e SSL Support enabled Kerberos Support enabled

    json

    json support enabled json version 1.3.9 JSON-C version (bundled) 0.11

    ldap

    LDAP Support enabled RCS Version $Id: 4db15e5bb92af06390fd31ab784837ab21a3d2ce $ Total Links 0/unlimited API Version 3001 Vendor Name OpenLDAP Vendor Version 20440 SASL Support Enabled

    Directive Local Value Master Value ldap.max_links Unlimited Unlimited

    libxml

    libXML support active libXML Compiled Version 2.7.6 libXML Loaded Version 20903 libXML streams enabled

    mbstring

    Multibyte Support enabled Multibyte string engine libmbfl HTTP input encoding translation disabled libmbfl version 1.3.2

    mbstring extension makes use of "streamable kanji code filter and converter", which is distributed under the GNU Lesser General Public License version 2.1.

    Multibyte (japanese) regex support enabled Multibyte regex (oniguruma) backtrack check On Multibyte regex (oniguruma) version 5.9.2

    Directive Local Value Master Value mbstring.detect_order no value no value mbstring.encoding_translation Off Off mbstring.func_overload 0 0 mbstring.http_input pass pass mbstring.http_output pass pass mbstring.http_output_conv_mimetypes ^(text/|application/xhtml+xml) ^(text/|application/xhtml+xml) mbstring.internal_encoding no value no value mbstring.language neutral neutral mbstring.strict_detection Off Off mbstring.substitute_character no value no value

    mcrypt

    mcrypt support enabled mcrypt_filter support enabled Version 2.5.8 Api No 20021217 Supported ciphers cast-128 gost rijndael-128 twofish arcfour cast-256 loki97 rijndael-192 saferplus wake blowfish-compat des rijndael-256 serpent xtea blowfish enigma rc2 tripledes Supported modes cbc cfb ctr ecb ncfb nofb ofb stream

    Directive Local Value Master Value mcrypt.algorithms_dir no value no value mcrypt.modes_dir no value no value

    mhash

    MHASH support Enabled MHASH API Version Emulated Support

    mysql

    MySQL Support enabled Active Persistent Links 0 Active Links 0 Client API version mysqlnd 5.0.11-dev - 20120503 - $Id: 15d5c781cfcad91193dceae1d2cdd127674ddb3e $

    Directive Local Value Master Value mysql.allow_local_infile On On mysql.allow_persistent On On mysql.connect_timeout 60 60 mysql.default_host no value no value mysql.default_password no value no value mysql.default_port no value no value mysql.default_socket /var/lib/mysql/mysql.sock /var/lib/mysql/mysql.sock mysql.default_user no value no value mysql.max_links Unlimited Unlimited mysql.max_persistent Unlimited Unlimited mysql.trace_mode Off Off

    mysqli

    MysqlI Support enabled Client API library version mysqlnd 5.0.11-dev - 20120503 - $Id: 15d5c781cfcad91193dceae1d2cdd127674ddb3e $ Active Persistent Links 0 Inactive Persistent Links 0 Active Links 0

    Directive Local Value Master Value mysqli.allow_local_infile On On mysqli.allow_persistent On On mysqli.default_host no value no value mysqli.default_port 3306 3306 mysqli.default_pw no value no value mysqli.default_socket /var/lib/mysql/mysql.sock /var/lib/mysql/mysql.sock mysqli.default_user no value no value mysqli.max_links Unlimited Unlimited mysqli.max_persistent Unlimited Unlimited mysqli.reconnect Off Off

    mysqlnd

    mysqlnd enabled Version mysqlnd 5.0.11-dev - 20120503 - $Id: 15d5c781cfcad91193dceae1d2cdd127674ddb3e $ Compression supported core SSL supported extended SSL supported Command buffer size 4096 Read buffer size 32768 Read timeout 31536000 Collecting statistics Yes Collecting memory statistics No Tracing n/a Loaded plugins mysqlnd,debug_trace,auth_plugin_mysql_native_password,auth_plugin_mysql_clear_password,auth_plugin_sha256_password API Extensions mysql,mysqli,pdo_mysql

    mysqlnd statistics
    bytes_sent 2147097 bytes_received 3647700 packets_sent 10438 packets_received 31847 protocol_overhead_in 127388 protocol_overhead_out 41752 bytes_received_ok_packet 0 bytes_received_eof_packet 0 bytes_received_rset_header_packet 14661 bytes_received_rset_field_meta_packet 0 bytes_received_rset_row_packet 52286 bytes_received_prepare_response_packet 1211131 bytes_received_change_user_packet 2350456 packets_sent_command 5166 packets_received_ok 0 packets_received_eof 0 packets_received_rset_header 1629 packets_received_rset_field_meta 0 packets_received_rset_row 5013 packets_received_prepare_response 14414 packets_received_change_user 10585 result_set_queries 1629 non_result_set_queries 3356 no_index_used 402 bad_index_used 0 slow_queries 0 buffered_sets 1629 unbuffered_sets 0 ps_buffered_sets 0 ps_unbuffered_sets 0 flushed_normal_sets 0 flushed_ps_sets 0 ps_prepared_never_executed 0 ps_prepared_once_executed 0 rows_fetched_from_server_normal 8956 rows_fetched_from_server_ps 0 rows_buffered_from_client_normal 8956 rows_buffered_from_client_ps 0 rows_fetched_from_client_normal_buffered 8952 rows_fetched_from_client_normal_unbuffered 0 rows_fetched_from_client_ps_buffered 0 rows_fetched_from_client_ps_unbuffered 0 rows_fetched_from_client_ps_cursor 0 rows_affected_normal 3241 rows_affected_ps 0 rows_skipped_normal 8956 rows_skipped_ps 0 copy_on_write_saved 39591 copy_on_write_performed 10347 command_buffer_too_small 6 connect_success 53 connect_failure 0 connection_reused 0 reconnect 0 pconnect_success 0 active_connections 18446744073709551563 active_persistent_connections 0 explicit_close 53 implicit_close 0 disconnect_close 0 in_middle_of_command_close 0 explicit_free_result 1629 implicit_free_result 0 explicit_stmt_close 0 implicit_stmt_close 0 mem_emalloc_count 0 mem_emalloc_amount 0 mem_ecalloc_count 0 mem_ecalloc_amount 0 mem_erealloc_count 0 mem_erealloc_amount 0 mem_efree_count 0 mem_efree_amount 0 mem_malloc_count 0 mem_malloc_amount 0 mem_calloc_count 0 mem_calloc_amount 0 mem_realloc_count 0 mem_realloc_amount 0 mem_free_count 0 mem_free_amount 0 mem_estrndup_count 0 mem_strndup_count 0 mem_estndup_count 0 mem_strdup_count 0 proto_text_fetched_null 0 proto_text_fetched_bit 0 proto_text_fetched_tinyint 3263 proto_text_fetched_short 10 proto_text_fetched_int24 0 proto_text_fetched_int 1987 proto_text_fetched_bigint 3305 proto_text_fetched_decimal 0 proto_text_fetched_float 98 proto_text_fetched_double 14 proto_text_fetched_date 26 proto_text_fetched_year 0 proto_text_fetched_time 0 proto_text_fetched_datetime 3540 proto_text_fetched_timestamp 0 proto_text_fetched_string 30738 proto_text_fetched_blob 4682 proto_text_fetched_enum 0 proto_text_fetched_set 0 proto_text_fetched_geometry 0 proto_text_fetched_other 0 proto_binary_fetched_null 0 proto_binary_fetched_bit 0 proto_binary_fetched_tinyint 0 proto_binary_fetched_short 0 proto_binary_fetched_int24 0 proto_binary_fetched_int 0 proto_binary_fetched_bigint 0 proto_binary_fetched_decimal 0 proto_binary_fetched_float 0 proto_binary_fetched_double 0 proto_binary_fetched_date 0 proto_binary_fetched_year 0 proto_binary_fetched_time 0 proto_binary_fetched_datetime 0 proto_binary_fetched_timestamp 0 proto_binary_fetched_string 0 proto_binary_fetched_blob 0 proto_binary_fetched_enum 0 proto_binary_fetched_set 0 proto_binary_fetched_geometry 0 proto_binary_fetched_other 0 init_command_executed_count 0 init_command_failed_count 0 com_quit 53 com_init_db 53 com_query 5013 com_field_list 0 com_create_db 0 com_drop_db 0 com_refresh 0 com_shutdown 0 com_statistics 47 com_process_info 0 com_connect 0 com_process_kill 0 com_debug 0 com_ping 0 com_time 0 com_delayed_insert 0 com_change_user 0 com_binlog_dump 0 com_table_dump 0 com_connect_out 0 com_register_slave 0 com_stmt_prepare 0 com_stmt_execute 0 com_stmt_send_long_data 0 com_stmt_close 0 com_stmt_reset 0 com_stmt_set_option 0 com_stmt_fetch 0 com_deamon 0 bytes_received_real_data_normal 2257204 bytes_received_real_data_ps 0

    odbc

    ODBC Support enabled Active Persistent Links 0 Active Links 0 ODBC library unixODBC ODBC_INCLUDE -I/usr/include ODBC_LFLAGS -L/usr/lib64 ODBC_LIBS -lodbc

    Directive Local Value Master Value odbc.allow_persistent On On odbc.check_persistent On On odbc.default_cursortype Static cursor Static cursor odbc.default_db no value no value odbc.default_pw no value no value odbc.default_user no value no value odbc.defaultbinmode return as is return as is odbc.defaultlrl return up to 4096 bytes return up to 4096 bytes odbc.max_links Unlimited Unlimited odbc.max_persistent Unlimited Unlimited

    openssl

    OpenSSL support enabled OpenSSL Library Version OpenSSL 1.0.1e-fips 11 Feb 2013 OpenSSL Header Version OpenSSL 1.0.1e-fips 11 Feb 2013

    pcre

    PCRE (Perl Compatible Regular Expressions) Support enabled PCRE Library Version 8.38 2015-11-23

    Directive Local Value Master Value pcre.backtrack_limit 1000000 1000000 pcre.recursion_limit 100000 100000

    PDO

    PDO support enabled PDO drivers mysql, odbc, sqlite

    pdo_mysql

    PDO Driver for MySQL enabled Client API version mysqlnd 5.0.11-dev - 20120503 - $Id: 15d5c781cfcad91193dceae1d2cdd127674ddb3e $

    Directive Local Value Master Value pdo_mysql.default_socket /var/lib/mysql/mysql.sock /var/lib/mysql/mysql.sock

    PDO_ODBC

    PDO Driver for ODBC (unixODBC) enabled ODBC Connection Pooling Enabled, strict matching

    pdo_sqlite

    PDO Driver for SQLite 3.x enabled SQLite Library 3.6.20

    Phar

    Phar: PHP Archive support enabled Phar EXT version 2.0.2 Phar API version 1.1.1 SVN revision $Id: 17b0affd86ff751cb8e6046d04d91435b53fc6b8 $ Phar-based phar archives enabled Tar-based phar archives enabled ZIP-based phar archives enabled gzip compression enabled bzip2 compression enabled Native OpenSSL support enabled

    Phar based on pear/PHP_Archive, original concept by Davey Shafik. Phar fully realized by Gregory Beaver and Marcus Boerger. Portions of tar implementation Copyright (c) 2003-2009 Tim Kientzle.

    Directive Local Value Master Value phar.cache_list no value no value phar.readonly On On phar.require_hash On On

    posix

    Revision $Id: 5d20de77687b7d961b15450873fa23b9e64a136a $

    Reflection

    Reflection enabled Version $Id: dc76d2fe0f3e9c327c1d4ca617d94e26c7fae98d $

    session

    Session Support enabled Registered save handlers files user Registered serializer handlers php_serialize php php_binary wddx

    Directive Local Value Master Value session.auto_start Off Off session.cache_expire 180 180 session.cache_limiter nocache nocache session.cookie_domain no value no value session.cookie_httponly Off Off session.cookie_lifetime 5000 5000 session.cookie_path / / session.cookie_secure Off Off session.entropy_file /dev/urandom /dev/urandom session.entropy_length 32 32 session.gc_divisor 1000 1000 session.gc_maxlifetime 3600 3600 session.gc_probability 1 1 session.hash_bits_per_character 5 5 session.hash_function 0 0 session.name PHPSESSID PHPSESSID session.referer_check no value no value session.save_handler files files session.save_path /var/lib/php/session no value session.serialize_handler php php session.upload_progress.cleanup On On session.upload_progress.enabled On On session.upload_progress.freq 1% 1% session.upload_progress.min_freq 1 1 session.upload_progress.name PHP_SESSION_UPLOAD_PROGRESS PHP_SESSION_UPLOAD_PROGRESS session.upload_progress.prefix upload_progress_ upload_progress_ session.use_cookies On On session.use_only_cookies On On session.use_strict_mode Off Off session.use_trans_sid 0 0

    shmop

    shmop support enabled

    SimpleXML

    Simplexml support enabled Revision $Id: 6b8e23a01a85046737ef7d31346da5164505c179 $ Schema support enabled

    soap

    Soap Client enabled Soap Server enabled

    Directive Local Value Master Value soap.wsdl_cache 1 1 soap.wsdl_cache_dir /var/lib/php/wsdlcache /tmp soap.wsdl_cache_enabled 1 1 soap.wsdl_cache_limit 5 5 soap.wsdl_cache_ttl 86400 86400

    sockets

    Sockets Support enabled

    SPL

    SPL support enabled Interfaces Countable, OuterIterator, RecursiveIterator, SeekableIterator, SplObserver, SplSubject Classes AppendIterator, ArrayIterator, ArrayObject, BadFunctionCallException, BadMethodCallException, CachingIterator, CallbackFilterIterator, DirectoryIterator, DomainException, EmptyIterator, FilesystemIterator, FilterIterator, GlobIterator, InfiniteIterator, InvalidArgumentException, IteratorIterator, LengthException, LimitIterator, LogicException, MultipleIterator, NoRewindIterator, OutOfBoundsException, OutOfRangeException, OverflowException, ParentIterator, RangeException, RecursiveArrayIterator, RecursiveCachingIterator, RecursiveCallbackFilterIterator, RecursiveDirectoryIterator, RecursiveFilterIterator, RecursiveIteratorIterator, RecursiveRegexIterator, RecursiveTreeIterator, RegexIterator, RuntimeException, SplDoublyLinkedList, SplFileInfo, SplFileObject, SplFixedArray, SplHeap, SplMinHeap, SplMaxHeap, SplObjectStorage, SplPriorityQueue, SplQueue, SplStack, SplTempFileObject, UnderflowException, UnexpectedValueException

    sqlite3

    SQLite3 support enabled SQLite3 module version 0.7-dev SQLite Library 3.6.20

    Directive Local Value Master Value sqlite3.extension_dir no value no value

    ssh2

    SSH2 support enabled extension version 0.12 libssh2 version 1.7.0 banner SSH-2.0-libssh2_1.7.0

    standard

    Dynamic Library Support enabled Path to sendmail /usr/sbin/sendmail -t -i

    Directive Local Value Master Value assert.active 1 1 assert.bail 0 0 assert.callback no value no value assert.quiet_eval 0 0 assert.warning 1 1 auto_detect_line_endings 0 0 default_socket_timeout 60 60 from no value no value url_rewriter.tags a=href,area=href,frame=src,input=src,form=fakeentry a=href,area=href,frame=src,input=src,form=fakeentry user_agent no value no value

    sysvmsg

    sysvmsg support enabled Revision $Id: 1e821e8a0cbb868efec453560ba303e04f3a1db2 $

    tokenizer

    Tokenizer Support enabled

    wddx

    WDDX Support enabled WDDX Session Serializer enabled

    xml

    XML Support active XML Namespace Support active libxml2 Version 2.7.6

    xmlreader

    XMLReader enabled

    xmlrpc

    core library version xmlrpc-epi v. 0.51 php extension version 0.51 author Dan Libby homepage http://xmlrpc-epi.sourceforge.net open sourced by Epinions.com

    xmlwriter

    XMLWriter enabled

    xsl

    XSL enabled libxslt Version 1.1.26 libxslt compiled against libxml Version 2.7.6 EXSLT enabled libexslt Version 1.1.26

    zip

    Zip enabled Extension Version $Id: 872affeb4da56999accae9cdc682d3f3bb3f3458 $ Zip version 1.13.1 Libzip version 1.0.1

    zlib

    ZLib Support enabled Stream Wrapper compress.zlib:// Stream Filter zlib.inflate, zlib.deflate Compiled Version 1.2.3 Linked Version 1.2.3

    Directive Local Value Master Value zlib.output_compression Off Off zlib.output_compression_level -1 -1 zlib.output_handler no value no value

    Additional Modules

    Module Name sysvsem sysvshm

    Environment

    Variable Value TERM linux PATH /sbin:/usr/sbin:/bin:/usr/bin runlevel 3 RUNLEVEL 3 LANGSH_SOURCED 1 PWD / LANG C previous N PREVLEVEL N CONSOLETYPE vt SHLVL 3 UPSTART_INSTANCE no value UPSTART_EVENTS runlevel UPSTART_JOB rc _ /usr/sbin/httpd

    PHP Variables

    Variable Value _COOKIE["sugar_user_theme"] SuiteR _COOKIE["ck_login_id_20"] 1 _COOKIE["ck_login_language_20"] en_us _SERVER["HTTP_HOST"] 64.71.78.54 _SERVER["HTTP_CONNECTION"] keep-alive _SERVER["HTTP_UPGRADE_INSECURE_REQUESTS"] 1 _SERVER["HTTP_USER_AGENT"] Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_2) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/55.0.2883.95 Safari/537.36 _SERVER["HTTP_ACCEPT"] text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,*/*;q=0.8 _SERVER["HTTP_ACCEPT_ENCODING"] gzip, deflate, sdch _SERVER["HTTP_ACCEPT_LANGUAGE"] en-GB,en-US;q=0.8,en;q=0.6 _SERVER["HTTP_COOKIE"] sugar_user_theme=SuiteR; ck_login_id_20=1; ck_login_language_20=en_us _SERVER["PATH"] /sbin:/usr/sbin:/bin:/usr/bin _SERVER["SERVER_SIGNATURE"]

    Apache/2.2.15 (CentOS) Server at 64.71.78.54 Port 80

    _SERVER["SERVER_SOFTWARE"] Apache/2.2.15 (CentOS) _SERVER["SERVER_NAME"] 64.71.78.54 _SERVER["SERVER_ADDR"] 10.0.6.105 _SERVER["SERVER_PORT"] 80 _SERVER["REMOTE_ADDR"] 160.20.0.11 _SERVER["DOCUMENT_ROOT"] /var/www/html/ _SERVER["SERVER_ADMIN"] admin@contactprocrm.com _SERVER["SCRIPT_FILENAME"] /var/www/html/nandro/index.php _SERVER["REMOTE_PORT"] 26232 _SERVER["GATEWAY_INTERFACE"] CGI/1.1 _SERVER["SERVER_PROTOCOL"] HTTP/1.1 _SERVER["REQUEST_METHOD"] GET _SERVER["QUERY_STRING"] no value _SERVER["REQUEST_URI"] /nandro/ _SERVER["SCRIPT_NAME"] /nandro/index.php _SERVER["PHP_SELF"] /nandro/index.php _SERVER["REQUEST_TIME_FLOAT"] 1486065449.843 _SERVER["REQUEST_TIME"] 1486065449

    PHP Credits

    PHP Group Thies C. Arntzen, Stig Bakken, Shane Caraveo, Andi Gutmans, Rasmus Lerdorf, Sam Ruby, Sascha Schumann, Zeev Suraski, Jim Winstead, Andrei Zmievski

    Language Design & Concept Andi Gutmans, Rasmus Lerdorf, Zeev Suraski, Marcus Boerger

    PHP Authors Contribution Authors Zend Scripting Language Engine Andi Gutmans, Zeev Suraski, Stanislav Malyshev, Marcus Boerger, Dmitry Stogov Extension Module API Andi Gutmans, Zeev Suraski, Andrei Zmievski UNIX Build and Modularization Stig Bakken, Sascha Schumann, Jani Taskinen Windows Port Shane Caraveo, Zeev Suraski, Wez Furlong, Pierre-Alain Joye Server API (SAPI) Abstraction Layer Andi Gutmans, Shane Caraveo, Zeev Suraski Streams Abstraction Layer Wez Furlong, Sara Golemon PHP Data Objects Layer Wez Furlong, Marcus Boerger, Sterling Hughes, George Schlossnagle, Ilia Alshanetsky Output Handler Zeev Suraski, Thies C. Arntzen, Marcus Boerger, Michael Wallner

    SAPI Modules Contribution Authors AOLserver Sascha Schumann Apache 1.3 (apache_hooks) Rasmus Lerdorf, Zeev Suraski, Stig Bakken, David Sklar, George Schlossnagle, Lukas Schroeder Apache 1.3 Rasmus Lerdorf, Zeev Suraski, Stig Bakken, David Sklar Apache 2.0 Filter Sascha Schumann, Aaron Bannert Apache 2.0 Handler Ian Holsman, Justin Erenkrantz (based on Apache 2.0 Filter code) Caudium / Roxen David Hedbor CGI / FastCGI Rasmus Lerdorf, Stig Bakken, Shane Caraveo, Dmitry Stogov CLI Edin Kadribasic, Marcus Boerger, Johannes Schlueter, Moriyoshi Koizumi, Xinchen Hui Continuity Alex Leigh (based on nsapi code) Embed Edin Kadribasic FastCGI Process Manager Andrei Nigmatulin, dreamcat4, Antony Dovgal, Jerome Loyet ISAPI Andi Gutmans, Zeev Suraski litespeed George Wang NSAPI Jayakumar Muthukumarasamy, Uwe Schindler phttpd Thies C. Arntzen pi3web Holger Zimmermann Sendmail Milter Harald Radi thttpd Sascha Schumann tux Sascha Schumann WebJames Alex Waugh

    Module Authors Module Authors BC Math Andi Gutmans Bzip2 Sterling Hughes Calendar Shane Caraveo, Colin Viebrock, Hartmut Holzgraefe, Wez Furlong COM and .Net Wez Furlong ctype Hartmut Holzgraefe cURL Sterling Hughes Date/Time Support Derick Rethans DB-LIB (MS SQL, Sybase) Wez Furlong, Frank M. Kromann DBA Sascha Schumann, Marcus Boerger DOM Christian Stocker, Rob Richards, Marcus Boerger enchant Pierre-Alain Joye, Ilia Alshanetsky ereg Rasmus Lerdorf, Jim Winstead, Jaakko Hyvätti EXIF Rasmus Lerdorf, Marcus Boerger fileinfo Ilia Alshanetsky, Pierre Alain Joye, Scott MacVicar, Derick Rethans Firebird/InterBase driver for PDO Ard Biesheuvel FTP Stefan Esser, Andrew Skalski GD imaging Rasmus Lerdorf, Stig Bakken, Jim Winstead, Jouni Ahto, Ilia Alshanetsky, Pierre-Alain Joye, Marcus Boerger GetText Alex Plotnick GNU GMP support Stanislav Malyshev Iconv Rui Hirokawa, Stig Bakken, Moriyoshi Koizumi IMAP Rex Logan, Mark Musone, Brian Wang, Kaj-Michael Lang, Antoni Pamies Olive, Rasmus Lerdorf, Andrew Skalski, Chuck Hagenbuch, Daniel R Kalowsky Input Filter Rasmus Lerdorf, Derick Rethans, Pierre-Alain Joye, Ilia Alshanetsky InterBase Jouni Ahto, Andrew Avdeev, Ard Biesheuvel Internationalization Ed Batutis, Vladimir Iordanov, Dmitry Lakhtyuk, Stanislav Malyshev, Vadim Savchuk, Kirti Velankar JSON Omar Kilani, Scott MacVicar LDAP Amitay Isaacs, Eric Warnke, Rasmus Lerdorf, Gerrit Thomson, Stig Venaas LIBXML Christian Stocker, Rob Richards, Marcus Boerger, Wez Furlong, Shane Caraveo mcrypt Sascha Schumann, Derick Rethans MS SQL Frank M. Kromann Multibyte String Functions Tsukada Takuya, Rui Hirokawa MySQL driver for PDO George Schlossnagle, Wez Furlong, Ilia Alshanetsky, Johannes Schlueter MySQL Zeev Suraski, Zak Greant, Georg Richter, Andrey Hristov MySQLi Zak Greant, Georg Richter, Andrey Hristov, Ulf Wendel MySQLnd Andrey Hristov, Ulf Wendel, Georg Richter, Johannes Schlüter OCI8 Stig Bakken, Thies C. Arntzen, Andy Sautins, David Benson, Maxim Maletsky, Harald Radi, Antony Dovgal, Andi Gutmans, Wez Furlong, Christopher Jones, Oracle Corporation ODBC driver for PDO Wez Furlong ODBC Stig Bakken, Andreas Karajannis, Frank M. Kromann, Daniel R. Kalowsky OpenSSL Stig Venaas, Wez Furlong, Sascha Kettler, Scott MacVicar Oracle (OCI) driver for PDO Wez Furlong pcntl Jason Greene, Arnaud Le Blanc Perl Compatible Regexps Andrei Zmievski PHP Archive Gregory Beaver, Marcus Boerger PHP Data Objects Wez Furlong, Marcus Boerger, Sterling Hughes, George Schlossnagle, Ilia Alshanetsky PHP hash Sara Golemon, Rasmus Lerdorf, Stefan Esser, Michael Wallner, Scott MacVicar Posix Kristian Koehntopp PostgreSQL driver for PDO Edin Kadribasic, Ilia Alshanetsky PostgreSQL Jouni Ahto, Zeev Suraski, Yasuo Ohgaki, Chris Kings-Lynne Pspell Vlad Krupin Readline Thies C. Arntzen Recode Kristian Koehntopp Reflection Marcus Boerger, Timm Friebe, George Schlossnagle, Andrei Zmievski, Johannes Schlueter Sessions Sascha Schumann, Andrei Zmievski Shared Memory Operations Slava Poliakov, Ilia Alshanetsky SimpleXML Sterling Hughes, Marcus Boerger, Rob Richards SNMP Rasmus Lerdorf, Harrie Hazewinkel, Mike Jackson, Steven Lawrance, Johann Hanne, Boris Lytochkin SOAP Brad Lafountain, Shane Caraveo, Dmitry Stogov Sockets Chris Vandomelen, Sterling Hughes, Daniel Beulshausen, Jason Greene SPL Marcus Boerger, Etienne Kneuss SQLite 3.x driver for PDO Wez Furlong SQLite3 Scott MacVicar, Ilia Alshanetsky, Brad Dewar Sybase-CT Zeev Suraski, Tom May, Timm Friebe System V Message based IPC Wez Furlong System V Semaphores Tom May System V Shared Memory Christian Cartus tidy John Coggeshall, Ilia Alshanetsky tokenizer Andrei Zmievski, Johannes Schlueter WDDX Andrei Zmievski XML Stig Bakken, Thies C. Arntzen, Sterling Hughes XMLReader Rob Richards xmlrpc Dan Libby XMLWriter Rob Richards, Pierre-Alain Joye XSL Christian Stocker, Rob Richards Zip Pierre-Alain Joye Zlib Rasmus Lerdorf, Stefan Roehrich, Zeev Suraski, Jade Nicoletti, Michael Wallner

    PHP Documentation Authors Mehdi Achour, Friedhelm Betz, Antony Dovgal, Nuno Lopes, Hannes Magnusson, Georg Richter, Damien Seguy, Jakub Vrana Editor Philip Olson User Note Maintainers Daniel P. Brown, Thiago Henrique Pojda Other Contributors Previously active authors, editors and other contributors are listed in the manual.

    PHP Quality Assurance Team Ilia Alshanetsky, Joerg Behrens, Antony Dovgal, Stefan Esser, Moriyoshi Koizumi, Magnus Maatta, Sebastian Nohn, Derick Rethans, Melvyn Sopacua, Jani Taskinen, Pierre-Alain Joye, Dmitry Stogov, Felipe Pena, David Soria Parra

    Websites and Infrastructure team PHP Websites Team Rasmus Lerdorf, Hannes Magnusson, Philip Olson, Lukas Kahwe Smith, Pierre-Alain Joye, Kalle Sommer Nielsen Event Maintainers Damien Seguy, Daniel P. Brown Network Infrastructure Daniel P. Brown Windows Infrastructure Alex Schoenmaker

    PHP License

    This program is free software; you can redistribute it and/or modify it under the terms of the PHP License as published by the PHP Group and included in the distribution in the file: LICENSE

    This program is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.

    If you did not receive a copy of the PHP license, or have any questions about PHP licensing, please contact license@php.net.

    1

  10. Captivea member avatar

    Sorry but everything seems ok at first look here, if you need extra help, you'll have to send us Sugar + server credentials in order to let our team connect and debug the licence. Please send only credentials of a test server, not a production one, and ensure if necessary that any sensitive information is anonimzed or hidden in database.

    Withous access we will not be able to have a deeper look of the problem and we will advise to ask for a refund from SO.

    Regards

  11. sue member avatar

    sue Verified Purchase

    5 years ago

    Please send me your contact info so that I can share this info privately!

  12. Captivea member avatar

    you can reach us at modules@captivea.com

  13. sue member avatar

    sue Verified Purchase

    5 years ago

    I emailed credentials. Please let me know if you need anything else to finalize module

    • Captivea member avatar

      Sorry, I didn't receive this email with the credentials, I only received the first one with php version included Can you check on your side ?

  14. sue member avatar

    sue Verified Purchase

    5 years ago

    I just resent modules@captivea.com

  15. Captivea member avatar

    credentials sent by customer denied access to server using SFTP protocol

  16. Captivea member avatar

    This customer has a unique problem whereas the serial number for the licence is not savec into the database, we suspect either a php version issue or a module issue anyway we fixed the licencing verification code by hardcoding the serial into it; Instructions have been sent to the customer in order to let him know which file to overwrite in case he need to deplay the file again in the future.

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...
Rating
  • "This is a must have for anyone who needs a signature capture field! Thanks to Captivea for making it!"

    Read More Reviews