by Captivea - SugarCRM Advanced Partner

Need a way to have customers sign a receipt or for project managers to draw a mock-up in real time right inside of Sugar? Add drawing fields to any SugarCRM module right from within Studio. Especially great when out in the field using a tablet. Signatures or drawings on the spot.

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#2832 - Doc sign not working

Closed Bug? created by sue Verified Purchase 5 years ago

Hello, We have purchased your doc sign plugin. but its not working in invoice or account module.

Its showing "
La licence n'est pas valide ou a expiré! Pour entrez la nouvelle clé, cliquez Ici" error on edit view.

We are using SuiteCRM 7 i.e Sugarcrm 6.5.20 version.

Please guide.

  1. Captivea member avatar

    There about 9 different version of SuiteCRM 7, we need the exact version you're using to be able to try to install the module on this Suite edition. The module was built for Sugarcrm originally the new theme of SuiteCRM or the additional invoice module added by SuiteCRM could be not fully functionnal and should be tested

    Please give us also the Apache and PHP version in order to be sure you're using SugarCRM 6.5 platform requirments.

    Our offices will be closed exceptionnally tomorrow as we are moving into new offices, so we will have a look next monday.

    Best regards

  2. sue member avatar

    sue Verified Purchase

    5 years ago

    We are using below configurations:

    Apache Version => Apache/2.2.15 (CentOS) PHP Version => PHP/5.5.35 suitecrm_version' => '7.2.2' sugar_version => '6.5.20'

    Also see the attached screenshot of exact issue. If you want we can alos provide our crm credentials to make it work.

    • Captivea member avatar

      Please let us test under SuiteCRM 7.2.2 (quite an old version of Suitecrm) If possible uplgrade to latest 5.6.x version

      no others modules installed ?

      Can you please list php modules/extension installed : php -m

      I create a support ticket with all informations to my team

  3. sue member avatar

    sue Verified Purchase

    5 years ago

    Les licences suivantes ne sont pas valides ou ont expiré! Pour entrez la nouvelle clé d'une licence, cliquer sur le lien correspondant: cap_Drawing

  4. sue member avatar

    sue Verified Purchase

    5 years ago

    The following licenses are invalid or expired! To enter the new key of a license, click on the corresponding link: cap_Drawing

  5. sue member avatar

    sue Verified Purchase

    5 years ago

    Do I need a new Key to activate software?

    • Captivea member avatar

      when you purchased the module, you received a licence key from Sugar outfitters. You just have to enter it and press validate no other key needed.

      However I asked our internal team to check if suitecrm 7.2 is well supported when installing a fresh suite instance + the module, answer is expected within the week

  6. sue member avatar

    sue Verified Purchase

    5 years ago

    I already inputted that key so do I need another one?

    • Captivea member avatar

      No, the licence is checked on sugar outfiters database, no need for a new key, only need to check if module is compatible. Two options here : - you can ask a refund until we finished to test and check for the answer as soon as we post it here - just wait few extra days to let us test if the module can ben fully functionnal on SuiteCRM 7.2 (quite sorry but as Suite is no on 7.8, we don't have 7.2 instances remain on our dev servers and have to setup it back)

  7. Captivea member avatar

    Our team succesfully installed SuiteCRM 7.2.2 + drawing module and added it in account modules without a problem Licence validation is ok

    We are confident that your webserver/php installation in maybe lacking few important modules (like curl for example)

    We asked you to send us the list of php modules and apache modules installed. (php -m or phpinformation page) Without that we will not be able to troubleshoot your setup and will close the case.

    Best regards

  8. sue member avatar

    sue Verified Purchase

    5 years ago

    Please post a list of php and apache modules needed.

    • Captivea member avatar

      Please refer to SugarCRM and SuiteCRM documentation. All modules are listed within. As we are SugarCRM partners, our developpers are using guidelines and requirments of SugarCRM official Documentation.

      To our experience, most of the time users are forgetting to enable curl and we know that sugar ourtfiters is using this to check the licence.

    • jason member avatar

      jason Verified Purchase

      5 years ago

      Hi Sue,

      I see that you were able to validate the license, but thought I'd drop a note here in case anyone else has any issues with getting the license key to work. Here are the usual issues if the license will not validate:

      • Your server cannot connect to
      • The php_curl module is not enabled

      One other possible issue is if config_override.php in your root SugarCRM/SuiteCRM directory is not writable. This makes it so the key doesn't save correctly which may present an error that a key is needed even after validating.

      Since the key is validating, if you are having issues with the license it may be that the config_override.php is not writable.

      Hope this helps! Jason Eggers SugarOutfitters

  9. sue member avatar

    sue Verified Purchase

    5 years ago

    PHP logo PHP Version 5.5.35

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    Reflection enabled Version $Id: dc76d2fe0f3e9c327c1d4ca617d94e26c7fae98d $


    Session Support enabled Registered save handlers files user Registered serializer handlers php_serialize php php_binary wddx

    Directive Local Value Master Value session.auto_start Off Off session.cache_expire 180 180 session.cache_limiter nocache nocache session.cookie_domain no value no value session.cookie_httponly Off Off session.cookie_lifetime 5000 5000 session.cookie_path / / session.cookie_secure Off Off session.entropy_file /dev/urandom /dev/urandom session.entropy_length 32 32 session.gc_divisor 1000 1000 session.gc_maxlifetime 3600 3600 session.gc_probability 1 1 session.hash_bits_per_character 5 5 session.hash_function 0 0 PHPSESSID PHPSESSID session.referer_check no value no value session.save_handler files files session.save_path /var/lib/php/session no value session.serialize_handler php php session.upload_progress.cleanup On On session.upload_progress.enabled On On session.upload_progress.freq 1% 1% session.upload_progress.min_freq 1 1 PHP_SESSION_UPLOAD_PROGRESS PHP_SESSION_UPLOAD_PROGRESS session.upload_progress.prefix upload_progress_ upload_progress_ session.use_cookies On On session.use_only_cookies On On session.use_strict_mode Off Off session.use_trans_sid 0 0


    shmop support enabled


    Simplexml support enabled Revision $Id: 6b8e23a01a85046737ef7d31346da5164505c179 $ Schema support enabled


    Soap Client enabled Soap Server enabled

    Directive Local Value Master Value soap.wsdl_cache 1 1 soap.wsdl_cache_dir /var/lib/php/wsdlcache /tmp soap.wsdl_cache_enabled 1 1 soap.wsdl_cache_limit 5 5 soap.wsdl_cache_ttl 86400 86400


    Sockets Support enabled


    SPL support enabled Interfaces Countable, OuterIterator, RecursiveIterator, SeekableIterator, SplObserver, SplSubject Classes AppendIterator, ArrayIterator, ArrayObject, BadFunctionCallException, BadMethodCallException, CachingIterator, CallbackFilterIterator, DirectoryIterator, DomainException, EmptyIterator, FilesystemIterator, FilterIterator, GlobIterator, InfiniteIterator, InvalidArgumentException, IteratorIterator, LengthException, LimitIterator, LogicException, MultipleIterator, NoRewindIterator, OutOfBoundsException, OutOfRangeException, OverflowException, ParentIterator, RangeException, RecursiveArrayIterator, RecursiveCachingIterator, RecursiveCallbackFilterIterator, RecursiveDirectoryIterator, RecursiveFilterIterator, RecursiveIteratorIterator, RecursiveRegexIterator, RecursiveTreeIterator, RegexIterator, RuntimeException, SplDoublyLinkedList, SplFileInfo, SplFileObject, SplFixedArray, SplHeap, SplMinHeap, SplMaxHeap, SplObjectStorage, SplPriorityQueue, SplQueue, SplStack, SplTempFileObject, UnderflowException, UnexpectedValueException


    SQLite3 support enabled SQLite3 module version 0.7-dev SQLite Library 3.6.20

    Directive Local Value Master Value sqlite3.extension_dir no value no value


    SSH2 support enabled extension version 0.12 libssh2 version 1.7.0 banner SSH-2.0-libssh2_1.7.0


    Dynamic Library Support enabled Path to sendmail /usr/sbin/sendmail -t -i

    Directive Local Value Master Value 1 1 assert.bail 0 0 assert.callback no value no value assert.quiet_eval 0 0 assert.warning 1 1 auto_detect_line_endings 0 0 default_socket_timeout 60 60 from no value no value url_rewriter.tags a=href,area=href,frame=src,input=src,form=fakeentry a=href,area=href,frame=src,input=src,form=fakeentry user_agent no value no value


    sysvmsg support enabled Revision $Id: 1e821e8a0cbb868efec453560ba303e04f3a1db2 $


    Tokenizer Support enabled


    WDDX Support enabled WDDX Session Serializer enabled


    XML Support active XML Namespace Support active libxml2 Version 2.7.6


    XMLReader enabled


    core library version xmlrpc-epi v. 0.51 php extension version 0.51 author Dan Libby homepage open sourced by


    XMLWriter enabled


    XSL enabled libxslt Version 1.1.26 libxslt compiled against libxml Version 2.7.6 EXSLT enabled libexslt Version 1.1.26


    Zip enabled Extension Version $Id: 872affeb4da56999accae9cdc682d3f3bb3f3458 $ Zip version 1.13.1 Libzip version 1.0.1


    ZLib Support enabled Stream Wrapper compress.zlib:// Stream Filter zlib.inflate, zlib.deflate Compiled Version 1.2.3 Linked Version 1.2.3

    Directive Local Value Master Value zlib.output_compression Off Off zlib.output_compression_level -1 -1 zlib.output_handler no value no value

    Additional Modules

    Module Name sysvsem sysvshm


    Variable Value TERM linux PATH /sbin:/usr/sbin:/bin:/usr/bin runlevel 3 RUNLEVEL 3 LANGSH_SOURCED 1 PWD / LANG C previous N PREVLEVEL N CONSOLETYPE vt SHLVL 3 UPSTART_INSTANCE no value UPSTART_EVENTS runlevel UPSTART_JOB rc _ /usr/sbin/httpd

    PHP Variables

    Variable Value _COOKIE["sugar_user_theme"] SuiteR _COOKIE["ck_login_id_20"] 1 _COOKIE["ck_login_language_20"] en_us _SERVER["HTTP_HOST"] _SERVER["HTTP_CONNECTION"] keep-alive _SERVER["HTTP_UPGRADE_INSECURE_REQUESTS"] 1 _SERVER["HTTP_USER_AGENT"] Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_2) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/55.0.2883.95 Safari/537.36 _SERVER["HTTP_ACCEPT"] text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,*/*;q=0.8 _SERVER["HTTP_ACCEPT_ENCODING"] gzip, deflate, sdch _SERVER["HTTP_ACCEPT_LANGUAGE"] en-GB,en-US;q=0.8,en;q=0.6 _SERVER["HTTP_COOKIE"] sugar_user_theme=SuiteR; ck_login_id_20=1; ck_login_language_20=en_us _SERVER["PATH"] /sbin:/usr/sbin:/bin:/usr/bin _SERVER["SERVER_SIGNATURE"]

    Apache/2.2.15 (CentOS) Server at Port 80


    PHP Credits

    PHP Group Thies C. Arntzen, Stig Bakken, Shane Caraveo, Andi Gutmans, Rasmus Lerdorf, Sam Ruby, Sascha Schumann, Zeev Suraski, Jim Winstead, Andrei Zmievski

    Language Design & Concept Andi Gutmans, Rasmus Lerdorf, Zeev Suraski, Marcus Boerger

    PHP Authors Contribution Authors Zend Scripting Language Engine Andi Gutmans, Zeev Suraski, Stanislav Malyshev, Marcus Boerger, Dmitry Stogov Extension Module API Andi Gutmans, Zeev Suraski, Andrei Zmievski UNIX Build and Modularization Stig Bakken, Sascha Schumann, Jani Taskinen Windows Port Shane Caraveo, Zeev Suraski, Wez Furlong, Pierre-Alain Joye Server API (SAPI) Abstraction Layer Andi Gutmans, Shane Caraveo, Zeev Suraski Streams Abstraction Layer Wez Furlong, Sara Golemon PHP Data Objects Layer Wez Furlong, Marcus Boerger, Sterling Hughes, George Schlossnagle, Ilia Alshanetsky Output Handler Zeev Suraski, Thies C. Arntzen, Marcus Boerger, Michael Wallner

    SAPI Modules Contribution Authors AOLserver Sascha Schumann Apache 1.3 (apache_hooks) Rasmus Lerdorf, Zeev Suraski, Stig Bakken, David Sklar, George Schlossnagle, Lukas Schroeder Apache 1.3 Rasmus Lerdorf, Zeev Suraski, Stig Bakken, David Sklar Apache 2.0 Filter Sascha Schumann, Aaron Bannert Apache 2.0 Handler Ian Holsman, Justin Erenkrantz (based on Apache 2.0 Filter code) Caudium / Roxen David Hedbor CGI / FastCGI Rasmus Lerdorf, Stig Bakken, Shane Caraveo, Dmitry Stogov CLI Edin Kadribasic, Marcus Boerger, Johannes Schlueter, Moriyoshi Koizumi, Xinchen Hui Continuity Alex Leigh (based on nsapi code) Embed Edin Kadribasic FastCGI Process Manager Andrei Nigmatulin, dreamcat4, Antony Dovgal, Jerome Loyet ISAPI Andi Gutmans, Zeev Suraski litespeed George Wang NSAPI Jayakumar Muthukumarasamy, Uwe Schindler phttpd Thies C. Arntzen pi3web Holger Zimmermann Sendmail Milter Harald Radi thttpd Sascha Schumann tux Sascha Schumann WebJames Alex Waugh

    Module Authors Module Authors BC Math Andi Gutmans Bzip2 Sterling Hughes Calendar Shane Caraveo, Colin Viebrock, Hartmut Holzgraefe, Wez Furlong COM and .Net Wez Furlong ctype Hartmut Holzgraefe cURL Sterling Hughes Date/Time Support Derick Rethans DB-LIB (MS SQL, Sybase) Wez Furlong, Frank M. Kromann DBA Sascha Schumann, Marcus Boerger DOM Christian Stocker, Rob Richards, Marcus Boerger enchant Pierre-Alain Joye, Ilia Alshanetsky ereg Rasmus Lerdorf, Jim Winstead, Jaakko Hyvätti EXIF Rasmus Lerdorf, Marcus Boerger fileinfo Ilia Alshanetsky, Pierre Alain Joye, Scott MacVicar, Derick Rethans Firebird/InterBase driver for PDO Ard Biesheuvel FTP Stefan Esser, Andrew Skalski GD imaging Rasmus Lerdorf, Stig Bakken, Jim Winstead, Jouni Ahto, Ilia Alshanetsky, Pierre-Alain Joye, Marcus Boerger GetText Alex Plotnick GNU GMP support Stanislav Malyshev Iconv Rui Hirokawa, Stig Bakken, Moriyoshi Koizumi IMAP Rex Logan, Mark Musone, Brian Wang, Kaj-Michael Lang, Antoni Pamies Olive, Rasmus Lerdorf, Andrew Skalski, Chuck Hagenbuch, Daniel R Kalowsky Input Filter Rasmus Lerdorf, Derick Rethans, Pierre-Alain Joye, Ilia Alshanetsky InterBase Jouni Ahto, Andrew Avdeev, Ard Biesheuvel Internationalization Ed Batutis, Vladimir Iordanov, Dmitry Lakhtyuk, Stanislav Malyshev, Vadim Savchuk, Kirti Velankar JSON Omar Kilani, Scott MacVicar LDAP Amitay Isaacs, Eric Warnke, Rasmus Lerdorf, Gerrit Thomson, Stig Venaas LIBXML Christian Stocker, Rob Richards, Marcus Boerger, Wez Furlong, Shane Caraveo mcrypt Sascha Schumann, Derick Rethans MS SQL Frank M. Kromann Multibyte String Functions Tsukada Takuya, Rui Hirokawa MySQL driver for PDO George Schlossnagle, Wez Furlong, Ilia Alshanetsky, Johannes Schlueter MySQL Zeev Suraski, Zak Greant, Georg Richter, Andrey Hristov MySQLi Zak Greant, Georg Richter, Andrey Hristov, Ulf Wendel MySQLnd Andrey Hristov, Ulf Wendel, Georg Richter, Johannes Schlüter OCI8 Stig Bakken, Thies C. Arntzen, Andy Sautins, David Benson, Maxim Maletsky, Harald Radi, Antony Dovgal, Andi Gutmans, Wez Furlong, Christopher Jones, Oracle Corporation ODBC driver for PDO Wez Furlong ODBC Stig Bakken, Andreas Karajannis, Frank M. Kromann, Daniel R. Kalowsky OpenSSL Stig Venaas, Wez Furlong, Sascha Kettler, Scott MacVicar Oracle (OCI) driver for PDO Wez Furlong pcntl Jason Greene, Arnaud Le Blanc Perl Compatible Regexps Andrei Zmievski PHP Archive Gregory Beaver, Marcus Boerger PHP Data Objects Wez Furlong, Marcus Boerger, Sterling Hughes, George Schlossnagle, Ilia Alshanetsky PHP hash Sara Golemon, Rasmus Lerdorf, Stefan Esser, Michael Wallner, Scott MacVicar Posix Kristian Koehntopp PostgreSQL driver for PDO Edin Kadribasic, Ilia Alshanetsky PostgreSQL Jouni Ahto, Zeev Suraski, Yasuo Ohgaki, Chris Kings-Lynne Pspell Vlad Krupin Readline Thies C. Arntzen Recode Kristian Koehntopp Reflection Marcus Boerger, Timm Friebe, George Schlossnagle, Andrei Zmievski, Johannes Schlueter Sessions Sascha Schumann, Andrei Zmievski Shared Memory Operations Slava Poliakov, Ilia Alshanetsky SimpleXML Sterling Hughes, Marcus Boerger, Rob Richards SNMP Rasmus Lerdorf, Harrie Hazewinkel, Mike Jackson, Steven Lawrance, Johann Hanne, Boris Lytochkin SOAP Brad Lafountain, Shane Caraveo, Dmitry Stogov Sockets Chris Vandomelen, Sterling Hughes, Daniel Beulshausen, Jason Greene SPL Marcus Boerger, Etienne Kneuss SQLite 3.x driver for PDO Wez Furlong SQLite3 Scott MacVicar, Ilia Alshanetsky, Brad Dewar Sybase-CT Zeev Suraski, Tom May, Timm Friebe System V Message based IPC Wez Furlong System V Semaphores Tom May System V Shared Memory Christian Cartus tidy John Coggeshall, Ilia Alshanetsky tokenizer Andrei Zmievski, Johannes Schlueter WDDX Andrei Zmievski XML Stig Bakken, Thies C. Arntzen, Sterling Hughes XMLReader Rob Richards xmlrpc Dan Libby XMLWriter Rob Richards, Pierre-Alain Joye XSL Christian Stocker, Rob Richards Zip Pierre-Alain Joye Zlib Rasmus Lerdorf, Stefan Roehrich, Zeev Suraski, Jade Nicoletti, Michael Wallner

    PHP Documentation Authors Mehdi Achour, Friedhelm Betz, Antony Dovgal, Nuno Lopes, Hannes Magnusson, Georg Richter, Damien Seguy, Jakub Vrana Editor Philip Olson User Note Maintainers Daniel P. Brown, Thiago Henrique Pojda Other Contributors Previously active authors, editors and other contributors are listed in the manual.

    PHP Quality Assurance Team Ilia Alshanetsky, Joerg Behrens, Antony Dovgal, Stefan Esser, Moriyoshi Koizumi, Magnus Maatta, Sebastian Nohn, Derick Rethans, Melvyn Sopacua, Jani Taskinen, Pierre-Alain Joye, Dmitry Stogov, Felipe Pena, David Soria Parra

    Websites and Infrastructure team PHP Websites Team Rasmus Lerdorf, Hannes Magnusson, Philip Olson, Lukas Kahwe Smith, Pierre-Alain Joye, Kalle Sommer Nielsen Event Maintainers Damien Seguy, Daniel P. Brown Network Infrastructure Daniel P. Brown Windows Infrastructure Alex Schoenmaker

    PHP License

    This program is free software; you can redistribute it and/or modify it under the terms of the PHP License as published by the PHP Group and included in the distribution in the file: LICENSE

    This program is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.

    If you did not receive a copy of the PHP license, or have any questions about PHP licensing, please contact


  10. Captivea member avatar

    Sorry but everything seems ok at first look here, if you need extra help, you'll have to send us Sugar + server credentials in order to let our team connect and debug the licence. Please send only credentials of a test server, not a production one, and ensure if necessary that any sensitive information is anonimzed or hidden in database.

    Withous access we will not be able to have a deeper look of the problem and we will advise to ask for a refund from SO.


  11. sue member avatar

    sue Verified Purchase

    5 years ago

    Please send me your contact info so that I can share this info privately!

  12. Captivea member avatar

    you can reach us at

  13. sue member avatar

    sue Verified Purchase

    5 years ago

    I emailed credentials. Please let me know if you need anything else to finalize module

    • Captivea member avatar

      Sorry, I didn't receive this email with the credentials, I only received the first one with php version included Can you check on your side ?

  14. sue member avatar

    sue Verified Purchase

    5 years ago

    I just resent

  15. Captivea member avatar

    credentials sent by customer denied access to server using SFTP protocol

  16. Captivea member avatar

    This customer has a unique problem whereas the serial number for the licence is not savec into the database, we suspect either a php version issue or a module issue anyway we fixed the licencing verification code by hardcoding the serial into it; Instructions have been sent to the customer in order to let him know which file to overwrite in case he need to deplay the file again in the future.

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
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