by Dreamer Technologies

Twilio Call Logging functionality helps you to register the inbound calls (received from leads,contacts and accounts) and outbound calls (dialed to from Twilio) with call details such as call duration, date and time of calls, status, etc.

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User Guide

How SugarCRM users can see their own calls.

As we know that all inbound/outbound calls are logged into SugarCRM Calls module. As a normal user how to check the call assigned to you. Please follow steps. - Goto Calls module Listview - Create a new filter

You can check the below image.

Check Inbound


Check Outbound


Select the all required fields as per your requirement. As we can see in the above image we have searched all Inbound Twilio Calls and all Outbound Twilio Calls which status is Completed for the administrator user.

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