May i know your CRM is hosted on SugarOnDemand or not?
If It's installed in the SugarOnDemand cloud then the plugin is not able to support in SugarCloud.
One of the major reason is there must be NodeJS installed on the server where SugarCRM is running,
And the web user (e.g apache2) must have permissions to execute a NodeJS Express Server.
Without this integration will not work.
but we have already read the document & as per the document it's only for 3 layers of the hierarchy setup, we need the 4 layer hierarchy setup for in SuiteCRM, we have already raised the query for in the community of the suite CRM.
Please guide us if we buy this plugin the 4 layers of the hierarchy is achievable or not?