SugarCRM is a big name when it comes to Customer Relationship Management (CRM) technology. It has achieved this reputation because of its unique features and benefits. When users combine the power of a robust customer portal with Sugar, it can increase efficiency and productivity for businesses across industries. In this article, we will take a look at how a SugarCRM portal can help the top three thriving industries: education, healthcare, and travel.
For most people, education is the foundation for growth. It is a vital part of any system and running an education institute invites many responsibilities. And to manage all the responsibilities manually is almost an impossible task. Here, the solution is to automate the system.
Imagine answering queries, filling admission forms, filling the result logs manually, etc. And now, imagine all of this with applying automation. Which one sounds more efficient and accessible? The automatic one. Now the question here is how you can implement this automation to your system? The answer is through the SugarCRM portal. Below are a few advantages of this solution:
1. Manage the Complete Student Activities from a Single Platform
SugarCRM provides you with a centralized repository for all student information. Everything that requires to complete the admission process can be stored securely, including:
- Academic documents
- Course of program
- Personal details
You can use integrated tracking tools to understand when potential leads visit your school website or marketing collateral like email, social media, or events. SugarCRM will help you to sort out the data and will also identify possible opportunities for you.
2. Record and Innovate
SugarCRM has numerous different functions that can help you to innovate and grow the methods of your institution. With a feedback section in the customer portal, you can record comments or feedback from students, parents, and staff regarding their thoughts on your institution. All the valuable feedback can be logged so that you can use it to further improve the operations of your institution.
3. Enable Interdepartmental Collaboration
The exchange of information is essential to ensure the efficacy of the educational process. SugarCRM for education provides a platform that will promote cooperation and enable access to the same data that is available to call 24/7.
- At what time should I expect the doctor to reach the hospital?
- When will I get my reports?
These are some of the questions that patients often ask the hospital authorities. With these repetitive questions, you can often see the receptionists getting frustrated. Or you might see people losing faith in your hospital due to delayed answers. Such situations create a need for a healthcare portal.
If you search for "SugarCRM Customer Portal" on the internet, you will be able to find many healthcare portals. However, the challenge here is to have a healthcare portal specific to the workings of hospitals and healthcare institutions. These healthcare portals enable the patients to reach out to the hospital authorities in a more accessible and efficient way. There are many companies who develop these customer portals to merge them with the CRM software of the hospitals. So, now don't you want to know how these portals bring satisfaction to patients?
1. Maintain Patient Histories
You cannot possibly keep the records of all the patients and their detailed reasons for visits manually in a record book. The hospital authorities need to automate this process. They can do it by using a good quality SugarCRM portal. This portal also makes it possible to keep workflow reminders for following up on appointments whenever their patients make an entry. There can be different models of communication including hospital-patient, hospital-doctor, doctor-patient, doctor-doctor, etc.
2. Improved Interactions
"So, what does my report say?" How do you feel when your patient calls you and asks you this every time they undergo a test? And during emergencies, patients will expect you to provide them with the results as quickly as possible. Now, with an effective customer portal in place, your patients can see the status of their results, i.e., whether the reports are out or not. The hospital authorities can even deploy patient surveys through this CRM.
3. Medical Encyclopedia
Body aches due to flu, headaches, and stomach aches are some of the most common and everyday illnesses. And for such illnesses, patients do not need to approach doctors. Through the Medical Encyclopedia available in the SugarCRM Portal, doctors can answer questions about common symptoms their patients are suffering. The hospitals can maintain these encyclopedias for different diseases and keep their patients well-informed about different diseases.
4. Marketing Campaigns
With the SugarCRM portal, the healthcare authorities can even create and plan marketing campaigns related to:
- Healthcare events
- Other awareness programs
Through this, patients can receive updates about blood donation camps, health checkups, and personalized information about their disease or conditions. These marketing campaigns enhance health outcomes and also improve patient satisfaction and trust in your services.
5. Maintaining Professional Relationships
Let us say a specific physician stopped working for the hospital due to some reasons, but he still gives supervision on certain days. The modern CRM solutions empower hospital authorities to maintain relationships with all the doctors who are/were serving. Besides, it is possible to send wishes via e-cards and messages on important events like birthdays and anniversaries. Thus, CRM makes maintaining professional relationships much easier.
The above given are some of the significant ways a healthcare-based SugarCRM customer portal can help healthcare professionals offer satisfactory experiences to their patients. However, before you invest in one for yourself, make sure that you jot down the functionalities and designs you want the customer portal to have. Think about how you will encourage the patients to use it in the right way. Remember, be it any customer portal, it is essential for it to be user-friendly and intuitive.
When did you last visit a travel agency to book your travel ticket? Or to understand the holiday packages to pick from? I am sure it was a long time ago when there was no online travel business in existence. But, that time passed years ago, and the online travel business has become a thriving industry today.
Giant companies like Airbnb, Expedia, etc., have revolutionized the travel industry. They have ensured online travel services are reliable and secure so that people don’t have to stand in long queues for confirming their tickets, or have trouble in searching places to stay while traveling. Thus, people trust and support the online traveling approach.
Rising to the occasion, even small or middle-level travel agency owners are looking to go online. Because an online travel portal is an ideal fit for everyone. This is because it lets them manage their agents, customers, and partners centrally and efficiently.
A travel portal based on your CRM helps to manage your travel business easily. For instance, a SugarCRM customer portal for your travel business would be suitable if you are using SugarCRM. And Salesforce portal if you are using Salesforce-based organizations, and so on.
1. Reduced Running Costs
Hiring numerous travel agents to explain tour packages and booking tickets may be costly if you run a travel company. Instead, you can use a customer portal for your travel business to save you expenses. Moreover, you can even cut down the effort of maintaining records of all costumes in spreadsheets as you can centrally view and manage all your customers' and agents' details better with a travel portal.
2. Real-Time Access
To your customers, a travel portal provides real-time access to all details like prices of tour packages, hotels, rental services, flights, etc. Customers can even compare the prices of hotels and packages during peak season and standard times. It helps them to make a more informed choice of a tour package, hotel, etc.
3. Customer Care Support
A travel portal helps customers to communicate and convey issues easily through a chat or call option. This is helpful to get quick solutions to their travel-related issues. They can even get help in selecting the ideal package for their tour plan through customer care support. In this way, a travel portal eliminates the need to call or visit a travel agency for every minor issue.
4. Enhanced Transparency and Convenience
An online travel portal displays accurate fares, including all the hidden costs. Providing a complete and comprehensive breakdown of applicable charges can bring more transparency. This helps to build customers' trust in your company and connect more.
Besides, booking tickets or packages online is more convenient than offline booking. Customers do not have to visit any office to book their tickets or hotels. This saves both their time and money and even enhances their experience. Likewise, customers can also cancel or reschedule their booking without calling or visiting the company's office. Using a portal also provides a much clearer view of comparison metrics like pricing, amenities, etc. All this helps take customers' convenience and booking experience to the next level.
5. Large Variety of Options
An online travel portal helps to gain an extensive list of hotels, flights, rental cars, bus tickets, and tour packages. Customers can get multiple options to choose from, unlike an offline travel agency.
With all these benefits, SugarCRM is an ideal choice for your customer portal development. Many other industries like construction, events, etc. can benefit from SugarCRM. In any industry, customer satisfaction would remain the key to increase revenue and ratings - and SugarCRM is the best portal to help you with providing ease of using features to the customers.
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