If you are new to SugarOutfitters or just need a quick reminder, below are several ways to get product support for your SugarCRM add-ons:
1. Reply to the "Meet Your Support Team" email
Once you start a new product trial or make a purchase, we send a welcome message to your store account email address that immediately connects you with the product developer's support team. Simply 'reply all' to the email with any questions you may have.
✅ These emails come from email@example.com with the developer's support team CC-ed on the message.
2. Create an official support case
You can log a support case at any time by visiting a product page, clicking on the Support tab, then clicking the green 'Create Case' button. Include screenshots, error logs, or any detailed information that will help the product developers best assist you.
3. Check out the Docs tab on any product page
When you are viewing a product page, click the Docs tab to access the developer's public documents, like set-up and installation guides, user and admin guides, release notes, and more.
✅ Once you have started a free trial or purchased a product, you will also get access to any necessary documents and downloads in your account Orders page, under the Downloads tab.
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