Hello, We are a partner of SugarCRM - Enable.Services

We are raising this case on behalf of our customer Core37/Odd Balls.

Customer has brought the package from Verity They have a licence which has been validated They have the integration set up with Twilio correctly They have a Whats App Business Account

They have 2 Issues

Test 1 Outbound Whats App Message from SugarCRM

Steps to Replicate Navigate to a Contact Record Contact record must have mobile telephone number populated Can confirm the international code has been populated

Click on Whats App Icon

Pop up displayed "Sending WhatsApp" To (recipients) field is populated Message : Type in message you want to send to Contact

Select Send Now

Call Record is populated under the Contact with Status of Sent Message has been populated in the Invitation Body - Note this is the core description field used by SugarCRM - Display label is only different

Expected Behaviour

Contact receives the Whats App message on their mobile

Actual Behaviour

No Message has been received

Test 2 Inbound Whats App Message from SugarCRM

Steps to Replicate Using same Contact in Test 1 Contact has sent a Whats App message to mobile number used for Whats App Integration

Expected Behaviour

Notification of a New Whats App Message is received in the SugarCRM

Actual Behaviour

No Notification has been received

Please can you assist

Many Thanks Hannah