by sapiens.bi

Sapiens.BI helps you produce effective reports with charts in a fast and easy way. It is a Sugar and SuiteCRM BI plug-in with powerful reporting capabilities, ease of use, elegant design, and a quick and easy setup. This Reporting Tool is easy to use, there is no need for technical knowledge or SQL. The Sapiens.BI tool comes with over 100 pre-built reports.

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#4296 - Key does not exist

Closed Bug? created by Doug Mosher Verified Purchase 2 years ago

We have started getting "Key does not exist" in our SugarCRM system. We have verified key more than once but the same error is being received in response. Please help.

Secondly, previously the key was generated for 36 users. What if we reduce it to 35 users. Will the system generate a new key for revised users OR it will remain the same?

  1. sapiens-bi member avatar

    sapiens.bi Provider

    2 years ago

    Hello,

    Thank you for contacting us!

    Related issue with the license - when we look at license verification log, it tells us that it is OK now, - just checking, - does it work for you now, or is there still an issue?

    Thank you! Best Regards, IT Sapiens Team

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