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Make life easier by reducing the need to flip between apps. If you are using Outlook Web App, Outlook 2013, or Outlook 2016 connected to Office365 or Exchange Server 2013 then be sure to take advantage of this email and contact synchronization add-on. Smartly links emails to your Sugar records and keeps your contacts in sync.

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#1634 - SugarCRM & Outlook 365 on MAC Air

Closed General Question created by vanessabotha 6 years ago


I recently purchased and installed the SugarCRM add-in for Office 365 on my MAC.

The <>SugarCRM is visible just beneath the subject field in both the online Outlook 365 app as well as the installed Outlook 365 app. However, only in the online app does anything appear when clicking on <>SugarCRM. Is this correct?

Another question is, how do i use the add-in to create, update, read calendar events?


  1. GrinMark member avatar

    GrinMark Provider Affiliate

    6 years ago

    Hi Vanessa,

    Do you have Outlook 2016? The plugin should appear inside it like on these screenshots: Work with Outlook 2016 on MAC

    If you have Outlook 2016 and the plugin does not work inside it you can send screenshots and detailed information to and we'll try to resolve the issue.

    Calendar is not supported in the current version. In the next version users will be able to do one-way or two-way sync of Appointments (like it works for Contacts at the moment).

    Best regards, Denis Markovtsev GrinMark CRM Integration Team

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