by GrinMark

Seamless integration and synchronization of data between Microsoft Exchange and Sugar®. Yes, this is AESync you all know and love!

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#4096 - Error with Sync Set up

Closed General Question created by jonnie00 Verified Purchase 4 months ago

Hi,

For some reason my emails have stopped syncing. I have gone through the profile set up and whilst I can connect to my exchange I can no longer achieve a successful test connection to the CRM. I receive the following error message: -


Agile SugarCRM to Exchange Synchronizer
Connection Failed

Connection Failed SugarInfo::Connect. AddIn version: GM.B.Sugar.Soap.SugarWrapperImplSoap:5.1.1.0 Connecting to https://my-crm-instance/ as 'MY USER' Error initializing connection: The request failed with HTTP status 403: Forbidden.

Please can advise?

Many thanks,

  1. GrinMark member avatar

    GrinMark Provider Affiliate

    4 months ago

    Hi Jonnie,

    If you open your CRM url in a browser you will see 403 Forbidden error.

    Regards,
    Max

    • jonnie00 member avatar

      jonnie00 Verified Purchase

      4 months ago

      Hi max,

      Our crm is restricted to our IP addresses which is why you can’t see it.

      The crm is fully functioning at our end.

      Your sync plugin was working fine during the trial but for some reason it now will not connect using the ‘test connection’ function.

      Do I need to allow the IP address of your sever maybe?

      If so, please can you send this across?

      Thanks

  2. GrinMark member avatar

    GrinMark Provider Affiliate

    4 months ago

    You need to whitelist IP of cloud.grinmark.com on your end.

    Regards,
    Denis

    • jonnie00 member avatar

      jonnie00 Verified Purchase

      4 months ago

      Hi Denis

      Thanks for your message. Can you provide me with an IP address for this server please?

      Thanks

  3. GrinMark member avatar

    GrinMark Provider Affiliate

    4 months ago

    Hi Jonnie,

    It is 144.76.117.213

    Regards,
    Denis

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